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FXChoice
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Feb 13, 2023 at 14:29
Dear Hashimoto,We are delighted to see you’re enjoying FXChoice as your new trading home. We wish you all the best in your trading future, and if you need any assistance, please do not hesitate to get in touch via Live-Chat on our website.
FXChoice
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Nov 23, 2022 at 07:54
Dear fxdozor,Thank you so much for your positive words. They really mean a lot to us.We wish you all the best and happy trading!FXChoice
FXChoice
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Nov 08, 2022 at 11:04
Dear Thedeafter1,Thank you so much for your comprehensive and positive review. We wish you all the very best and that you'll continue to enjoy trading with us in future.FXChoice
FXChoice
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Aug 09, 2022 at 10:10
EthanMorrales,Thanks a million for your positive review. We wish you all the best in your trading!FXChoice
FXChoice
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Jul 12, 2022 at 05:36
Many thanks, FxJediMaster!May the Force be with you!
FXChoice
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Jun 27, 2022 at 07:29
Thanks, FxWealth511!
FXChoice
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Jun 15, 2022 at 08:40
Dear Parish,Although we can understand your frustration, we are deeply disappointed to read your review.You purchased a 500 EUR Vload (now known as Payredeem) voucher. The fees associated with this payment method are clearly visible in Backoffice. The fees at the time you deposited were 6.5% + 19 EUR, so the number you quoted was correct (64 EUR). We offer Payredeem to clients as one of many payment options. If clients are happy to pay the fees associated with the method, then we are happy to offer the method. What is frustrating from our perspective is that you chose a payment method, knowing...
FXChoice
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Feb 09, 2022 at 05:02
Many thanks, Jonas! We wish you all the best in your trading endeavours! FXChoice
FXChoice
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Oct 18, 2021 at 05:58
Dear @globofx,It was such a pleasure to read your positive review of our services. We wish you all the very best for the future.FXChoice
FXChoice
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Sep 30, 2021 at 08:35
Dear @alank33,There were six tickets created for this problem. Either by yourself or our customer service. You kept coming to our live chat claiming that you hadn’t received a response. Can you please check your spam folder? We have attached a screenshot of our internal ticketing system where you can see the delivery tick and the date & time of just one of our responses. For accuracy:Ticket 19428160 – we responded on 9/9/21, 2/9/21 and 31/8/21Ticket 19371479 – we responded on 23/8/21Ticket 19370466 – we responded on 20/8/21Ticket 19362979 – we responded on 19/...
FXChoice
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Sep 23, 2021 at 11:30
Dear alank33,Thank you for praising our SWAP fees. It is greatly appreciated.However, we take serious exception to your claim that we have ‘terrible service’ – we have a strong reputation for providing the best customer service in the forex industry. Firstly, you created multiple tickets for just one issue, making it much more difficult for our team to respond to your query. All you needed to do to reopen the ticket (if you were not satisfied with our response) was reply to the email. Please note that when we respond, tickets are automatically closed.Now, to your review. Your...
FXChoice
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Sep 28, 2020 at 13:10
Dear melxpress,We are very disappointed to read your review. You have pointed to our FAQ pages, and we can see how that would be frustrating, but we make it very clear on the Deposit and Withdrawals page (https://en.myfxchoice.com/accounts/deposits-withdrawals/) that the method available depends on your country. We will paste the pertinent text:‘Attention: The availability of deposit and withdrawal methods varies from one country to another. Some of the methods listed here may not be available in your particular country. Please contact our support team for more details.’We also poi...
FXChoice
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Jun 17, 2020 at 07:42
Dear BigBendFXSignal,We are very grateful for your positive review and for covering our quick deposit and withdrawals. Best wishes and good luck!
FXChoice
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Jun 01, 2020 at 04:58
Dear Nemi,There are so many things to address here.Firstly, your claim that there is a 10% fee on BTC Deposits is incorrect – we have no fees on BTC deposits and conversions. Also, you claim that BTC deposits take 24 hours – again incorrect. They take as long as the blockchain confirmations, which are never that long.Secondly, we offer a bonus to our clients with a view to give them a head start in tackling the forex market. We do not ‘take it back’ in a month as you claim. We recommend you read the T&Cs of the bonus which clearly state what you need to do to keep t...
FXChoice
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May 22, 2020 at 06:57
Dear Hamidfx,We have found you in our system and reviewed our lengthy correspondence.All we can do here is reiterate our position: we reworded the information in our CFD Guide and site so clients could see clearer how the expiration worked. We realised that the examples we had used were from 2014, so we refreshed them, but the expiration rules DID NOT change. An even newer version of the CFD Guide will be released soon to reflect the launch of some new instruments.From now on, we are sending out emails to remind our clients about the expiration dates. We are sure this will mitigate the misunde...
FXChoice
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Jan 16, 2020 at 06:08
Dear axellenz,Thanks for your review. We're so pleased to hear that you rate our support so highly, and we're especially pleased to hear that the BTC deposit bonus is working for you: feedback so far suggests it's really resonating with our clients.Best wishes,FXChoice
FXChoice
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Jun 13, 2019 at 12:33
Dear Parish, Many thanks for your positive review. Keep up the good work, and we will do likewise.Best wishes,FXChoice
FXChoice
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Jun 05, 2019 at 09:18
Dear Nimish,Firstly, we’d be grateful if you could modify your tone. Aggressive language will get us nowhere.In answer to your review, we reiterate that the money was taken by the correspondent bank because the transaction was incorrectly executed i.e. the bank’s internal policy was responsible for the deduction. We did not take any money.We now realise there has been an oversight at our end about this whole affair in that we did not inform you of the former agreement’s expiry. We apologise unreservedly.We have already spoken with your client and explained the issue. As a ges...
FXChoice
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Jul 30, 2018 at 12:48
Thanks for your query. We'd like to reassure you that the size of the withdrawal doesn't matter. The procedure is always the same. If you're still unsure and would like more information, please feel free to contact our customer support. Best wishes, FXChoice
FXChoice
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Jun 29, 2017 at 08:54
Hello @naakki Thank you for your comment. We believe this is a misunderstanding. Firstly, we would like to point out that the offer ended almost a year ago. It was a "Limited Time Offer" as is mentioned in the header of the article (Please see image). Additionally, there were no country restrictions whatsoever. Everyone, no matter from which country they were from, was able to take advantage of this offer by typing the promo code shown on that page when making a deposit. You will notice that all links from that particular news page redirect you to a "404 Page not found&quo...
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