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With over 15 years of serving clients, XM has proven to be fair, trustworthy, and dependable. Traders can access over 1,400 instruments on more than 10 platforms, including the XM App. The award-winning broker is known for low-cost accounts, excellent support, and outstanding live education.
XM Group
XM Group Comunicado De Imprensa
XM Donates €5 Million to Aid Cyprus Wildfire Recovery Efforts
XM Celebrates 15 Years with a Month of Unlimited Cashback for Traders Worldwide
XM Is Giving $500,000 in Prizes to Worldwide Partners
XM Unveils Revamped Competitions Platform with New Formats, Advanced Features and Optimized Performance
XM Celebrates 15 Years With a Global $15,000 Bonus Promotion
Overall
They doing some major working mistakes and mannered service.
1. On Feb 18, 2011, I opened an live account for forex trading in this company, the account manager is very friendly with me, but when I deposit the money to my account, they attitude chang very cold to me, I sent several email to confirm some account information, they didn't reply to me anymore.
2. When I start to trading, I usually ask my account manager for sth, and the another account manager told me he is not available, either in meeting or go out for doing other things, anyway I could not contact my account manager till now.
3. Their platform not send the Daily Confirmation email to me and they promise they will after I open the live account indeed. I ask they to send this email everyday, they said already sent, but I am still not received, my email spam folder is empty and not set any blacklist, moreover I replaced another email address, but still not received it.
4. On March 8, 2011, I sent a withdraw request, but until the March 14, I still not receive the money, I ask them to sent me the bank wire receipt, I found the Beneficiary Name is actually wrong! One of the letter should be 'i', they write it to 'l', so the money delay more than 2 days.
I already sent the Complaint Letter to FSA UK and CySEC, I wish these things to remined us to keep this broker away and the regulator organization really do sth to punish this kind of company! And strengthen the verify process, not permit these scam to authorised.
Overall
anyone using this broker? could you please share your experiences? any slippages, re-quotes, disconnected, long withdrawal times, etc..
thanks..
