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With over 15 years of serving clients, XM has proven to be fair, trustworthy, and dependable. Traders can access over 1,400 instruments on more than 10 platforms, including the XM App. The award-winning broker is known for low-cost accounts, excellent support, and outstanding live education.
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Overall
Christian A Zacharia, representative of Trading Point of Financial Instruments
Dear Mr/Mrs Rick
After closely reviewing your post under our brokerage rating I have taken the time to very closely cross reference all the information which you disclose in the above “review” to protect the reputation of Trading Point of Financial Instruments.
Please note the following very carefully:
1. The name or “nickname” attached to your post does not match any of our records as a client of Trading Point.
2. No withdraws by Bank Wire seem to have been requested during the period mentioned above.
3. Moreover No Withdraws through Bank Transfer have been requested with any misspelling what s o ever in the record of the company since its foundation.
4. Daily reports are sent to all customers regardless if they have filed a request or not; its part of an automated procedure carried out by the MT4 which is our trading platform.
5. Account Managers to do not attend any meetings what so ever during business hours; all meetings are held after normal business hours.
It is with great sadness that I have to be convinced that this is a misleading message from competition and/or a fraudulent client whose account has been terminated due to illegal activities either in regards with trading or payment;
However in the case that the author of the review may feel that there is even the slight possibility that my research and investigation is mistaken I encourage him to provide me his MT4 ID Number in order for me to officially address the issue to ensure transparency and follow up.
For any response, correspondence or clarifications in regards to this issue please contact me at the telephone number below:
+357 25 02 99 20
Christian A Zacharia in behalf of Trading Point of Financial Instruments
Trading Point of Financial Instruments Ltd.
Regulated by the Cyprus Securities and Exchange Commission (CySEC) - Licence Number 120/10 Registered with FSA UK 538324
12, Richard & Verengaria Street, Araouzos Castle Court, 3rd Floor, 3042 Limassol, Cyprus | Phone: +357 25029900, Fax: +357 25820344
Overall
They doing some major working mistakes and mannered service.
1. On Feb 18, 2011, I opened an live account for forex trading in this company, the account manager is very friendly with me, but when I deposit the money to my account, they attitude chang very cold to me, I sent several email to confirm some account information, they didn't reply to me anymore.
2. When I start to trading, I usually ask my account manager for sth, and the another account manager told me he is not available, either in meeting or go out for doing other things, anyway I could not contact my account manager till now.
3. Their platform not send the Daily Confirmation email to me and they promise they will after I open the live account indeed. I ask they to send this email everyday, they said already sent, but I am still not received, my email spam folder is empty and not set any blacklist, moreover I replaced another email address, but still not received it.
4. On March 8, 2011, I sent a withdraw request, but until the March 14, I still not receive the money, I ask them to sent me the bank wire receipt, I found the Beneficiary Name is actually wrong! One of the letter should be 'i', they write it to 'l', so the money delay more than 2 days.
I already sent the Complaint Letter to FSA UK and CySEC, I wish these things to remined us to keep this broker away and the regulator organization really do sth to punish this kind of company! And strengthen the verify process, not permit these scam to authorised.
Overall
anyone using this broker? could you please share your experiences? any slippages, re-quotes, disconnected, long withdrawal times, etc..
thanks..
