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Gainsy
trong
Sàn giao dịch
Apr 13, 2015 at 18:43
I completely agree.However most of the brokers provide Russian support by definition on the base of residency, and it is it is not possible to change the language of support.When I create new ticket or inquiry to tech support it is being forwarded automatically to Russian support.Even if initial inquiry if in English, I will get reply in Russian.By the way issue with gainsy is closed, all funds are finally received and I shall never use them.
Gainsy
trong
Sàn giao dịch
Apr 02, 2015 at 12:32
I have screenshots, but they are not in English language.I had small deposit of 100$ remaining at trading account. it has been third day since I am waiting for internal transfer (not yet withdrawal, because with them first you should first transfer from trading to personal account) to be completed. Support keeps telling that it's still processing and normally should be completed within 24 working hours. But as they work 8 hr per day, each 24 hr action in fact takes 4 days. As soon as I am able to finalize withdrawal, I will hopefully forget about them forever.
Gainsy
trong
Sàn giao dịch
Mar 31, 2015 at 21:09
Very slow and rude tech support.Withdrawal takes 5-7 days as minimum.I tried to apply for PAMM bonus 3 times, but they closed my ticket without giving explanation.I had to contact live support every time to find out why request were rejected.i do not think I will continue to work with them.
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