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FXVM评论得分


总体得分: 3.0 / 5

总票数: 73
使用的便利性
1
定价
1
功能
1
客户服务
1
1-最差 5-最好

FXVM讨论

Chrisstoff
Feb 25 2016 at 07:20
27帖子
Hello NickMcDonald and ThinkHuge,

I tried to contact you via live chat this afternoon as I told you so. It did not succeed. First time the live chat was down, so I left a message with my email address but I have not received any reply yet. It was at 15:07 European Time, that is more than 4 hours ago.

Second time I also tried the live chat, this time the chat seemed to be online. I waited for the operator 16 minutes and 10 seconds without receiving any message.

I uploaded the screenshots taken from the chat window. You can find the download link below, the exact date and time are in the file names.
https://www.sendspace.com/file/an1d8a

Chrisstoff
Feb 24 2016 at 13:24
27帖子
NickMcDonald posted:
Hi Chrisstoff,

I'm sorry to hear you didn't receive a response. I can only assume that your message was never received. I can assure you that we have staff monitoring and responding to client questions 24hrs per day. Both by live chat and email.

Hopefully you can see that we're on the ball by the fact that I've replied to this comment within 2 mins of you posting it.

Please email us with any questions or issues to [email protected]



Hello NickMcDonald and ThinkHuge,

You were really fast in your response here. Congrats to you!

Well, first I contacted you via your website contact form at https://fxvm.net/portal/contact.php on January 27, 2016 around 14:05 GMT. I have no copy of my message and I have not received neither manual nor automated response to that. Then I tried to contact you via your live chat after a couple of hours, I cannot remember the exact time. I waited for your representative on the chat for more than 10 minutes without success. Then I sent you an email to [email protected] from my private email address (that I would not like to make public here) at 17:27 GMT. That email is still in my sent box, so I can show it to you when we get in contact privately.

I checked my spam folder as well as my trash and there is no email from [email protected]

After that I contacted another VPS provider, received their response online and next day I ordered their service.

OK, we can make another trial: I will try to contact you via live chat in this afternoon and we will see how it goes. If it goes well I will give you a 5/5 vote.

ThinkHuge
Feb 24 2016 at 10:52
7帖子
Chrisstoff posted:
I contacted FXVM on January 27, 2016. Today is February 24, 2016. I have not received any reply yet. That is 28 calendar days or 20 workdays, i.e. 20 trading days elapsed. I do not think any other comment would be necessary.


Hi Chrisstoff,

Can I please ask how you attempted to contacted us? We have staff online 24hrs per day responding to client queries through email and live chat, so I'm surprised to hear that you haven't received a response. It may have landed in your spam folder? Either way, please email us in future on [email protected] and we'll get back to you within 30mins during market hours.

Alternatively you can reach us on 24hr live chat.

Hopefully you can see that we're on the ball and motivated to help our clients by the fact that I've replied to your comment here within 3 mins of you posting.

Nick (NickMcDonald)
Feb 24 2016 at 10:50
86帖子
Hi Chrisstoff,

I'm sorry to hear you didn't receive a response. I can only assume that your message was never received. I can assure you that we have staff monitoring and responding to client questions 24hrs per day. Both by live chat and email.

Hopefully you can see that we're on the ball by the fact that I've replied to this comment within 2 mins of you posting it.

Please email us with any questions or issues to [email protected]


Find your passion and work hard
Chrisstoff
Feb 24 2016 at 10:03
27帖子
I contacted FXVM on January 27, 2016. Today is February 24, 2016. I have not received any reply yet. That is 28 calendar days or 20 workdays, i.e. 20 trading days elapsed. I do not think any other comment would be necessary.

ThinkHuge
Oct 20 2015 at 05:59
7帖子
Hi MrRevolt,

I'm really sorry to hear you've been having issues, over the past few days at our NY datacentre. Primarily there was an issue with one of our ports that restricted RDP access for some clients, however clients servers were still online and accessible via VNC.

Earlier today we went offline for a touch under an hour, however everything should be back online and stable as of this moment.

Our support centre has been replying to clients email queries within 15mins (live chat has been full up for most of the day). If you have any problems please email us at [email protected]


Jorgos (joeypro)
Oct 20 2015 at 05:58
66帖子
I m in ....works perfect and support is there.....😄

mrevolt
Oct 19 2015 at 13:53
7帖子
Real disaster service. My VPS is down since last Thursday when they told have some network problems and still cannot resolve them 5 days!!! Today the web site is down for many hours as well so I cannot contact the chat support or see current status :( Never ever trust them again :(

kaminari2015
Oct 16 2015 at 17:38
1帖子
The best support !!They are attentive, besides the low latency and price that VPS and totally safe, they solve any problem quickly !!

NolteFX
Oct 04 2015 at 06:10
1帖子
I haven’t had a problem in the nearly 6 months of use. With low latency, no outages, fast support and routine weekend maintenance, I don't need anything else.

AceFS (xMrAce)
Oct 01 2015 at 02:29
4帖子
Really good service and very reliable 😄

Patience, Patience & Patience!
ThinkHuge
Sep 15 2015 at 09:58
7帖子
Yeah, fair enough Mook, apologies for being misleading.

Having said that, everything I've mentioned is 100% correct.

The servers at FXVM have never experienced an outage and offer very low latency to most major brokers.

The lite package is only $19.99 and that comes with full backups and 24hr support. While my opinion does come from a bias standpoint, I do believe it's the best value forex VPS out there.

mook757
Sep 14 2015 at 18:43
13帖子
ThinkHuge posted:
These guys are great. I've had a server at their NY datacentre for over 12 months and never had an outage. Ping to my broker (IC Markets) is only 1ms, so execution is sweet and their support is online 24hrs if I need help with anything.

Way better value than most of the alternatives that I've seen.


Pretty shameless to promote your own service with this 'review'. Company behind FXVM is 'ThinkHuge Ltd'. Couldn't be more obvious 🙄

Bixkor
Jun 14 2015 at 10:57
7帖子
I'm surprized that FXVM has this low amount of comments in this page.
I must say they are great VPS provider. Their support is first-class. And they know what they are talking about. They understand MT4 and how to best configure your VPS(s) and their advise is really valuable.
Price/Quality ratio is certainly very good and it's worth to use them.
I use their NY datacentre as my broker is in NY aswell. 1ms latency all day long.

ThinkHuge
May 28 2015 at 11:47
7帖子
These guys are great. I've had a server at their NY datacentre for over 12 months and never had an outage. Ping to my broker (IC Markets) is only 1ms, so execution is sweet and their support is online 24hrs if I need help with anything.

Way better value than most of the alternatives that I've seen.

kanon103
Sep 14 2014 at 06:50
99帖子
im not sure the standard of 'good' as the guy above described

as long as its up 24/7, quick support. no issue with MT4 (no lag or bug etc) it is good enough for me.

for now i have both NY and London VPS from FXVM. only paying 50 bucks a month.
2 core and 2GB RAM. running 5+ MT4 each,

can CNS do that at 50 bucks? i dont think so.

i dont know why CNS is so famous considering their price per spec is way toooo expensive.

the only benefit i can think of is if your broker uses CNS and you use CNS . the ping will be 1 MS. and its still not worth to pay.






Rizki (sniperfx)
Aug 24 2014 at 13:37
9帖子
CNS still good enough, even little bit expensive. All this both vps is good in their rating... :)
This is how we choose a very low and stable latency to our server broker : https://goo.gl/EkyDn1 😀

kanon103
Jul 21 2014 at 06:49
99帖子
very low latency, low price.
server are in NYC and London are they are in Equinix.
most good broker servers are in NYC and London using Equinix too. means the VPS is directly adjacent to brokers.
and you dont have to pay 50 bucks for these feature. (unlike CNS offers damn high price)

Jorgos (joeypro)
Apr 01 2014 at 07:14
66帖子
I am very satisfied at the moment in fact best service I ever had low latency, low pricing, quick support.
https://fxvm.net/portal/aff.php?aff=334

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