Mail to Alpari:
I thought you were one of the honest forex company but these insidious moves from Alpari did not expect.
Account 1457584, 07/14/2016. 14:00:00 market, I traded the GBP news official bank rate and made a profit of $ 284.40. Then couple of hours later you withdrawn my profit with some bad excuse (snip of the chat with Alpari representative is in attachment).
I traded the same trade on 6 different brokers and on all i have profit trade except on Alpari.
This is a scam and i will post this on all forex related websites in couple of days if you don't reply.
Trade is open before the time that you say in your explanation and in 14:00:00 as seen from the pictures attached.
Nevertheless of your explanation, I request the return of my earned money.
Reply from Alpari:
Thank you for your request.
Please be informed that during the period from 14:00:04 to 14:05:23 14/07/2016 on the charts of accounts type ecn.mt4 and standard.mt4 found backlog of quotations of the instrument GBPUSD.
Thus the Company made a manifest error in the processing of your orders received under this instrument in this period.
Based on the above, the Company decided to cancel the financial result of these transactions through a corrective balance operation.
Your deal has been opened at the market quote, but closed already by non-market - therefore it had been canceled.
Yes. At the Russian forex forums Alpari answers me the same - the quotes lagged behind.
From this it turns out that Alpari can at any time, when in total the customers earn a large amount of say that it was a malfunction, the quotes lagged behind, etc. And assign all this profit to yourself.
The interval of problems with quotations is 10 minutes. At the same time, none of the forums has not a single discussion of this situation, except my topic. That in my opinion is very strange, because Alpari has a lot of clients. If so many customers would have canceled transactions, then the discussions should have exactly appeared on the forums, but they are not.
So my $8k profit did not like Alpari and she did not give them to me.