MEX Atlantic

What do you like best about MEX Atlantic?

Customer Support and IB support team from one of their Manager named Irfan.

What would you improve about MEX Atlantic?

Every Broker has their own features and drawbacks, For MEX Their IB CRM could be improved further.

Overall

I have been trading with MEX from past 6-7 years and never faced any issue with the Broker . Their Support is very good, I am working with a Manager named Irfan Khan and he has provided excellent support all these years.

What do you like best about MEX Atlantic?

MEX provides a world class trading platform, backed by a very capable and responsive support team. They go over and beyond to ensure success for their clients. Very attentive and easy broker to work with. To top it all, very good leverage and best-in-class execution of trades.

What would you improve about MEX Atlantic?

Can't think of anything to improve with MEX Atlantic. If I absolutely have to pick something, it would probably be their marketing of the product. I feel that they have a fantastic offering that they don't market enough. More people should benefit from it.

Overall

Overall experience is very positive. I only have positive things to say about MEX. Great Platform, Good support and easiest withdrawals!

What do you like best about MEX Atlantic?

ECN Pricing is best out there right now. Scalable and consistent

What would you improve about MEX Atlantic?

Nothing cirrently in comparison to other offshore brokers they are already way ahead

Overall

Excellent onboarding and client service. Above and beyond to try and assist

Overall

Good broker. Platform works good. Withdrawal 24 hours.

Overall

I opened a trading account with Mex Atlantic, part of Multibank Group, in June 2023, with a 5K EUR deposit. I started making good profits, more than 5K, with a scalping strategy. Nobody complained about it and I withdrew my initial 5K. On October 3rd I took advantage of a large market volatility and made other 10K profits. Again no compliant on their side. After some days I tried to withdraw part of my profits, but the withdrawal was blocked. I wrote to my account manager Mr. Antonio Ferreira. The reply was that scalping is not tolerated by Multibank and thus my funds were frozen. To have my profits back I should reduce scalping below 20%. I asked where in the client agreement there was such a clause and what they define as scalping, and the only thing they were able to show me was a link to a page on Multibank Iraq (!), which BTW at the moment is not even existing. The truth is that NOWERE in their trading conditions nor in the client agreement, which are easy to find on their web site, it is mentioned that scalping is forbidden. Solely on these terms I carried on my trades. After several email exchanges, they told me I should decrease my scalping trades below 25% (not 20% as they mentioned initially). I accepted to do this and placed a consistent number of trades longer then what they mention as scalping to reduce the scalping volume below 25%, which reduced more than 1/3 of my profits. When I again wrote them to release my funds, the only reply I got was "I’m not sure what’s the request here, but the scalping ratio is still 100%". No attempt at all to settle the question or to analyze the trades. They simply found an excuse not to pay back my profits.
Furthermore, they do not authorize me to copy any part of our email exchanges (which however I keep on any public forum. Apparently they perfectly do they are on the wrong side and they want to hide evidence for this.
UPDATE. They closed my account, but they returned back to me the residual balance. I am still not totally satisfied, since I believe I did not break any rule of their client agreement, and it costed to me one third of my profits to place the long trades they requested me to do. Anyway I managed to recover at least part of my profits.

Overall

Hi all, in September 2023, I opened a trading account with Mex Atlantic, a part of the Multibank Group. My initial deposit was $8670 and I began trading, generating profits on the account. I consistently received daily confirmations, and no queries were raised concerning my trading activities or profits.

After several months, I started to initiate withdrawals. The first three withdrawals processed smoothly, but the fourth was not. A week later, when I attempted the withdrawal again, my account was locked. I reached out through the online chat seeking clarification, and I was informed that someone would look into my query. Unfortunately, no one did, so I followed up again via online chat.

Subsequently, I received an email asking me to call Mex. However, this wasn't convenient as I was on holiday abroad with my family. I requested to handle the matter via email but have not received any response for over two weeks now.

Currently, I haven't withdrawn even my initial deposit, and Mex is withholding my funds, which is unacceptable. They haven't provided any reasons for locking my account or failing to contact me. Furthermore, my account status has been changed to read-only, and I am unsure of its meaning. Again, there has been no communication explaining this change.

I am posting this to make other traders aware of the service I have received thus far.

Thanks
Paul

Overall

Great broker, they could improve the platform, all withdrawals as of now in the last year went great.

Overall

Very good and reliable broker. Amazing trading conditions. They offer three types of accounts, Standard, Pro, and ECN. The Pro is excellent but the ECN has almost 0 spreads. They also have a very good social trading platform for copy trading.

Overall

amazing broker😄