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benito91
Sep 01 2009 at 17:55
11 件の投稿
hi, i'm new to your service but i found it very good... but i have a problem..

My stats doesn't update itself every 5 minutes (even if in my metatrader log there was no error on publishing... but now on you site said that last update was 40 minutes ago... why?

Staff (Staff)
Sep 01 2009 at 18:08
1387 件の投稿
Benito91, we are now investigating this and will update you on any findings.

Staff (Staff)
Sep 01 2009 at 19:30
1387 件の投稿
We have located and resolved the issue.

Thank you for your patience.

benito91
Sep 01 2009 at 20:04
11 件の投稿

Staff posted:
    We have located and resolved the issue.

Thank you for your patience.


you are welcome :)

TAsystems
Nov 11 2009 at 18:11
2 件の投稿
Hi, I have the problem, my statement does not update itself every 5 minutes. And another problem - even if in MT4 there are some open trades, they were not published on my page. But I saw the 'Equity' change. It connected only with one of my account. Probably I make mistakes somewhere.

'my statement does not update itself every 5 minutes' - If I am not mistaken, my MT should be opened and after that my account would be updated. If it is should be so, then I have understood my mistake according to my first question.

Staff (Staff)
Nov 11 2009 at 18:26
1387 件の投稿
TAsystems, please contact us privately if still having issues.

We've just checked your accounts and everything seems to be working fine.

TAsystems
Nov 11 2009 at 21:14
2 件の投稿
Thanks for your support, I'll try to sort it out.

PeterFM
Nov 16 2009 at 20:54
90 件の投稿
Hi Staff
I see that it's been several hours since my stats have update - any clues?

All I need is Support and Resistance
Staff (Staff)
Nov 16 2009 at 21:00
1387 件の投稿

PeterFM posted:
    Hi Staff
I see that it's been several hours since my stats have update - any clues?


You've been contacted privately.

lucianccc
Nov 19 2009 at 16:09
13 件の投稿
I click edit on my account, update my leverage info then click save, everything goes smooth no err or anything but it doesn't update :)
Thanks

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