Stats update

hi, i'm new to your service but i found it very good... but i have a problem..

My stats doesn't update itself every 5 minutes (even if in my metatrader log there was no error on publishing... but now on you site said that last update was 40 minutes ago... why?

Benito91, we are now investigating this and will update you on any findings.

We have located and resolved the issue.

Thank you for your patience.

Staff posted:
    We have located and resolved the issue.

Thank you for your patience.

you are welcome :)

Hi, I have the problem, my statement does not update itself every 5 minutes. And another problem - even if in MT4 there are some open trades, they were not published on my page. But I saw the 'Equity' change. It connected only with one of my account. Probably I make mistakes somewhere.

'my statement does not update itself every 5 minutes' - If I am not mistaken, my MT should be opened and after that my account would be updated. If it is should be so, then I have understood my mistake according to my first question.

TAsystems, please contact us privately if still having issues.

We've just checked your accounts and everything seems to be working fine.

Thanks for your support, I'll try to sort it out.

Hi Staff
I see that it's been several hours since my stats have update - any clues?

PeterFM posted:
    Hi Staff
I see that it's been several hours since my stats have update - any clues?

You've been contacted privately.

I click edit on my account, update my leverage info then click save, everything goes smooth no err or anything but it doesn't update :)
Thanks

lucianccc posted:
    I click edit on my account, update my leverage info then click save, everything goes smooth no err or anything but it doesn't update :)
Thanks

lucianccc, we have located the issue.

It will be resolved during the weekend as there will be some down time.

In the meantime, please state your leverage, and we'll fix it manually.

Thanks for reporting it!

Thanks, no need to fix it manually for me, I can wait until next week

Hello,

How can I share a direct link to my portfolio with my friends so that they can track my progress and still keep my portfolio private?

Use the invite feature in your settings area (Invitations tab).

Let us know if you need help setting it up.

For the life of me I can't get my info to post on here. I've done all the things mentioned above, restart MT4, made sure all setting are correct, etc. I have trades that have been made but it still says no data to analyze.

Any help would be great!

Thanks!

My balance chart is not accurate, in that it shows wrong dates on the pip columns, however on the growth chart the dates are correct.
I also have 3 inexisting open trades (the ones from Nov 25).
https://www.myfxbook.com/members/lucianccc/lucianccc/6383

Please tell me if this is the correct way to notify such problems. Of if I should rather do something else.
Thanks for looking into it.

JazzmanWA posted:
    For the life of me I can't get my info to post on here. I've done all the things mentioned above, restart MT4, made sure all setting are correct, etc. I have trades that have been made but it still says no data to analyze.

Any help would be great!

Thanks!

Looks like you've already figured it out.

Please contact us directly if in need of any help as the support will be much faster.

Thank you.

lucianccc posted:
    My balance chart is not accurate, in that it shows wrong dates on the pip columns, however on the growth chart the dates are correct.
I also have 3 inexisting open trades (the ones from Nov 25).
https://www.myfxbook.com/members/lucianccc/lucianccc/6383

Please tell me if this is the correct way to notify such problems. Of if I should rather do something else.
Thanks for looking into it.

Contacting us directly will be much more efficient.

We're now investigating your issue.

Thank you.

My system is public but I don't see it listed in 'systems' area. What should I do for my system to be listed there?