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How I got RIPPED OFF by EXNESS...
Iepriekšējās 1 .. 6 7 8 9 10 11 12 .. 17 Nākamais
Jiggy

Biedrs kopš Aug 13, 2012  8 ieraksti Jiggy Nov 11 2012 at 20:45
nzkiwi posted:
Don't think you will get any satisfaction from the NZ authorities regarding these NZ registered forex companies. NZ has no regulations regarding forex transactions. It is completely 100% unregulated in this country. I should know as I am a NZ citizen. Further to this I am perfectly happy to undertake research for any one thinking of opening an account with a supposedly NZ regulated broker. I won't charge a cent for this as I am a retail trader who despises these bucket shops as much as anyone. There are only a few companies in NZ that have a physical pressence here. And exness is NOT one of them.


I have a very small account with 'RoboForex'. I was to increase the deposit size, but decided against it, for the time being at least, after reading this thread. This was because my initial small deposit by Credit Card was processed in Russia, whereas they claim to be headquartered in NZ.

They say (on their website) that they are headquartered at: Level 3, 13 O'Connell St, Auckland, 1010, New Zealand

Tel: +64 9 927 8870

About the regulation, all it says is: 'ROBOFOREX LP is a member of Financial Services Complaints Ltd. FSCL is an independent not-for-profit External Dispute Resolution (EDR) scheme approved by the Minister for Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.'

I have not read any untoward report about them, neither have I had any unpleasant experience. Only, it's always better to be sure. I am not sure if they are even regulated or not. I then stuck to my main two brokers.

nzkiwi: Do you know anything about these guys?

jiggykapadia@
nzkiwi

Biedrs kopš Apr 21, 2012  35 ieraksti nzkiwi Nov 11 2012 at 22:36
I called the New Zealand number and was redirected to somewhere in Russia. Unfortunately I am in Wellington so cannot visit the address to see what sort of setup (if any is there). The number is not a valid Auckland central number(normally CBD numbers start with 389) I personally find any company that claims to be regulated in NZ is doing so because they do not qualify for regulation elsewhere. A google search of the address threw up one other tennant in the building. I called to see if they could verify the physical pressence of Roboforex. Unfortunately there was no answer

nz_steve@
nzkiwi

Biedrs kopš Apr 21, 2012  35 ieraksti nzkiwi Nov 11 2012 at 22:47
Update Did a search of the company register relating to Roboforex. Result no such company listed. Did a search based on the address see following link.
https://www.business.govt.nz/companies/app/ui/pages/companies/3267869?backurl=%2Fcompanies%2Fapp%2Fui%2Fpages%2Fcompanies%2Fsearch%3Fq%3D%26start%3D0%26limit%3D15%26entitySearch%3D%26addressKeyword%3D%252013%2520o'connell%2520st%26postalCode%3D%26incorpFrom%3D%26incorpTo%3D%26country%3D%26addressType%3D%26advancedPanel%3Dtrue%26mode%3Dadvanced%26sf%3D%26sd%3D%26entityTypes%3DLTD%26entityStatusGroups%3DALL%26addressTypes%3DALL

This shows up many companies registered to this address. This would have been setup by a shelf company service.

nz_steve@
jeevan007

Biedrs kopš Jan 27, 2012  26 ieraksti Jeevan s (jeevan007) Nov 12 2012 at 01:25
surprising,why most forex brokers have a fake address,why cant they be honest?

live for yourself
Jiggy

Biedrs kopš Aug 13, 2012  8 ieraksti Jiggy Nov 12 2012 at 05:17
nzkiwi: This probably is an office building at 13 O'Connell St, Auckland, and there may be some office on level 3. However, the very fact that they do not have a valid NZ telephone number may prove that they are not 'headquartered' in NZ. Thank you so much for your help and your efforts. Much appreciated!

jiggykapadia@
alexkov

Biedrs kopš Nov 09, 2012  2 ieraksti Alexander Kovalchuk (alexkov) Nov 12 2012 at 07:31
Dear Mevo,

Your appeal is addressed to 3.2 clause of Client Agreement. https://exness-holdings.com/client_agreement_en.pdf

You could not close USD/LTL orders due to low liquidity of the chosen trading instrument (risk level). In order to learn more about possible actions of our company in this situation, please refer to 3.1 clause of General Business Terms that have been accepted by you. https://exness-holdings.com/general_business_terms_en.pdf

When you sent a request to close all positions EXNESS accepted it for the currency pair which had issues (USD/LTL) and notified that you needed to close EUR/USD orders by yourself as there were not any issues with this currency pair. Instead of closing, in 10 minutes you started to open new positions on EUR/USD that was your personal decision and the reason for losses (3.2 clause of Client Agreement).

After receiving your logs, closing prices of USD/LTL orders had been corrected in your favor and appropriate compensation had been added, after that you successfully withdrew the amount. Thus, your complaint about USD/LTL has been satisfied.

EXNESS is widely interested in long-term cooperation with traders and do not interfere in clients’ trading strategies and always performs its obligations. Also, our company always strives to resolve issues in favor of client that is one of our top priorities. In your situation we exercised the right to close positions on low liquid currency pair in your favor. Your complaint about EUR/USD orders is unreasonable because you could close positions any time.

In addition, I would like to point out that to resolve this issue we tried to contact you on the phone number you provided during registration but we did not get through. Please provide your real phone number.

If you do not agree with the actions performed by EXNESS you can always dispute them in FDR (NZ), our regulating body, decision of which will be final for both sides.

Best regards,
Alexander Kovalchuk
EXNESS

Mevo

Biedrs kopš May 23, 2012  65 ieraksti Mevo Nov 12 2012 at 08:31
Alexander,


Ok, which clause exactly beetween 3.1.a and 3.1.i of your general business terms do you claim to have used in this situation ?

'After receiving your logs, closing prices of USD/LTL orders had been corrected in your favor and appropriate compensation had been added, after that you successfully withdrew the amount. Thus, your complaint about USD/LTL has been satisfied.'

WRONG close of my orders happened on OCTOBER 4, after already having been taken for an idiot since SEPTEMBER 18 (that's when trading has been disabled on USD/LTL). And I complaint about the WRONG order close THE SAME DAY (October 4), and just received some pure SCAM emails saying: WE (EXNESS) WON'T CANCEL or CORRECT ANYTHING !, there is no other close try, etc ... (I can post all this emails here if you want) It is after this emails (with LOGS being PROVIDED !) that I just wanted to try to get what I could out of my account, as it was clear to me at this point that you made all this ON PURPOSE, and didn't want to hear ANYTHING. This is exactly the email close I sent:

'Ok, close *ALL* orders so that I can withdraw a little money. What you accept to leave me in fact.'

You say: 'When you sent a request to close all positions EXNESS accepted it for the currency pair which had issues (USD/LTL) and notified that you needed to close EUR/USD orders by yourself as there were not any issues with this currency pair'

So, you are admitting that I requested *ALL POSITIONS* to be closed, but that you EXNESS 'accepted it' just for what you wanted ? That's just crazy. I accepted to have *ALL* positions closed at the same time, not just a part (I NEVER accepted this).
And I did NOT receive any notification about EUR/USD trades, I just received a 'You can close them by yourself' after I emailed:

'I asked for *ALL* orders of my account to be closed, as I always request in this situation, not just the USD/LTL ones so that I take a *MEGA* loss because I told you all trades were hedged ....
 
Damn, now what, I hope EUR/USD gets down, or I take a MARGIN CALL ???'

I could have closed EUR/USD trades at ANY TIME, as there wasn't any problem with this pair, we both know that. I did NOT close them, because this trades were hedging the USD/LTL ones, and needed to be closed AT THE SAME TIME. My request was to close EVRYTHING, or NOTHING, not just on part of the trades, just when there was a big market movement during the ECB PRESS CONFERENCE, so that i take a HUGE loss in matter of seconds.

And it really has to be noted that we would NOT have been in this situation if you corrected the WRONG close of my orders with logs provided when I complaint (oct 4). You only did it WEEKS after, when I posted all the story on forums. You JUST did what ALWAYS was supposed to be done, nothing more ! You just corrected the wrong close by re-closing the orders AS THEY ALWAYS should have been closed. Waouh ! Again, would have been easier for everybody if you did it on october 4 when I complaint. So nothing has been corrected IN MY FAVOR, it just has been corrected as it HAD TO BE INITIALLY DONE. And I didn't receive any COMPENSATION, but I surely SHOULD receive one !

It's always the same: You keep on denying, saying the same thing, when facts are here. This was already the case when the first weeks you denyed that trading was disabled on USD/LTL pair and that I could close the orders by myself. So you may compensate what you have to, but how much time do you still want to make us loose ?

About me opening trades: YES, as I already said it, I had a directional position of more than 7 short EUR/USD lots trades at this point (BECAUSE OF YOU ! I *NEVER* should end in such a situation) and my account equity was showing 750 MBB after the sharp up move during ECB press conference, so I hedged a part and traded for a few minutes to get out of it the best I could rather than closing everything directly with the loss which occured. I ended with around 1000 MBB rather than the 750 which you left me with. It ONLY was to get OUT of the situation the best possible way.

My phone number is correct. I received friday a phone call from Russia (from a phone number ending with 0323), but my phone was just OFF, nothing more. You want to propose something ? Nice. Why don't you write it here so that everybody can see it ? Or send it to me by email please. Thank you.

Mevo

Biedrs kopš May 23, 2012  65 ieraksti Mevo Nov 12 2012 at 12:21
jeevan007 posted:
surprising,why most forex brokers have a fake address,why cant they be honest?


The main address of a company is its 'REGISTERED OFFICE' address and it may be held at a domiciliation service provider. It has to be a REAL street address and some documents have to be stored there, nothing more. Business can be handled from somewhere else. This doesn't make the address 'fake' or the company less legitimate. The fact that a broker is physically present at his registered office address or not doesn't have ANYTHING to do with the fact that they are honest or not.

NZKIWI: Forex USED TO be totally unregulated in NZ. Now, ithere is the NZ FSP which brokers need to be affiliated to, and they have to be part of a dispute resolution scheme too. I agree that we didn't hear too much of NZ FSP as a 'regulator', like we may hear from NFA in USA or FSA in UK, but I really doubt they will let a dishonest broker act being registered in NZ, resulting in giving NZ a bad image.

jeevan007

Biedrs kopš Jan 27, 2012  26 ieraksti Jeevan s (jeevan007) Nov 12 2012 at 12:59
Mevo posted:
jeevan007 posted:
surprising,why most forex brokers have a fake address,why cant they be honest?


The main address of a company is its 'REGISTERED OFFICE' address and it may be held at a domiciliation service provider. It has to be a REAL street address and some documents have to be stored there, nothing more. Business can be handled from somewhere else. This doesn't make the address 'fake' or the company less legitimate. The fact that a broker is physically present at his registered office address or not doesn't have ANYTHING to do with the fact that they are honest or not.

NZKIWI: Forex USED TO be totally unregulated in NZ. Now, ithere is the NZ FSP which brokers need to be affiliated to, and they have to be part of a dispute resolution scheme too. I agree that we didn't hear too much of NZ FSP as a 'regulator', like we may hear from NFA in USA or FSA in UK, but I really doubt they will let a dishonest broker act being registered in NZ, resulting in giving NZ a bad image.

you seems to have enough knowledge about forex industry, even after all that u still chose exness??? wondering how come such a genius can do this stupid act, feel pity for u,, anyway move on dude, u r fighting a lost battle,, preserve ur energy for future trades rather than wasting time here and trying to win arguments, anyway i am continuously going to trade in exness until i am cheated,, u cant name a single genuine broker in forex, all r like this,

live for yourself
rob559

Biedrs kopš Feb 11, 2011  1916 ieraksti rob559 Nov 12 2012 at 13:47
i don't trust roboforex

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