In my opinon the support is pretty poor. The videos are not commented (no voice) there are two videos provided and you do not know which is now to be considered and once you buy the EA the reaction to questions is pretty poor.
I think an EA at this price should at least provide some wirtten or video tutorial explaining inputs and set up also for not so experienced MT4 users.
I finally got the setup files for the traded currencies and testing them on a demo account - by now -3% total return.
Perhaps it would be better to offer a copy-service.