Dear Mr. Ionel (balfx42),
We are sorry for any inconvenience. We are working to make our customers satisfied with our service and we are so sorry to read such comment about us. We are glad to help you, but as an administrator you should understand that we are able to do anything in case you don't give us access to your VPS.
Could you please contact us and give access to your VPS to our tech team and they will check is it anything ok with it. In case you stay unsatisfied we will issue refund.
Cheap Forex VPS support,