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Frequently Asked Questions

Do I need to pay for your service?

No. Our service is absolutely free. We make money by showing you ads.

Why didn't I get my activation email?

Your email provider might have marked the activation email as spam.
If you can't find your activation email in your spam folder, to resend your activation email.

Why my system isn't listed in the systems section?

In order for your system to be listed in the systems section, it should be fully verified (track record and trading privileges).
If your system is already verified and you can't see it in the list, please adjust the default search parameters.

Is my private information safe?

We are doing everything possible to make sure your personal data is safe. We use SSL certificates to encrypt your connection. Furthermore, your data is stored in encrypted format on our server.
If you have a reason to believe your account has been compromised and/or don't have access to it, contact us using the contact page.

You don't support my trading platform. What should I do?

Please tell us what platform you use, using the contact page. We are constantly adding support for new trading platforms, and wet'll notify you once the support for your trading platform is added.
We also recommend contacting your broker.

How often do you update the data?

Data is updated currently every 5 minutes for MetaTrader 4 accounts, and every 60 minutes for FxTrade/FxGame accounts.
Automatic data retrieval of Oanda accounts is only valid for the same day the history link was issued. We are constantly trying to increase the update frequency, and wet'll inform you if it changes.

How long does it take for you to analyze and add my new account?

Once you've added a new account successfully, it may take up to 2 minutes to analyze the account's data. You'll be notified when your account is analyzed and added to your portfolio. If your account isn't analyzed within the stated period, you've probably didn't set it up correctly click here to learn how to add an account.

Is it possible that someone's trading results are fake?

We are taking every possible measure to ensure that track records are not faked. At the top of every system page yout'll notice if the account has been verified. Please note that verified accounts might have some inaccuracies which are out of our control, so if you feel something is off, please let us know.

I can't add my trading account successfully. What should I do?

Follow the steps as described in the help section for the appropriate platform.
If yout're still having trouble, please contact us using the contact page.

Do I have a limit on the number of trading accounts I can add to my portfolio?

No. Add as many accounts as you need.

I really want you to add a certain feature! Can you?

We'll do our best! We are always glad to hear feature requests and suggestions. You can post a request in our community's suggestion box, or contact us privately using the contact page.