My first experience of their support, understanding of the English language and promptness of reply has not been good.
So here's my experience so far - I signed up with them this morning, didn't receive a confirmation email. emailed them and got a confirmation eventually my account was created. Then I emailed asking about docs I need for Sector 1 Moderate, no reply for hours! Then eventually told my account doesn't exist - even though I can login to their website and see my account?! Since emailing back to them it has taken hours again and I still have no reply!!!??? This is a very bad first impression for a customer. I am only persevering as Sector is trading a MAM account with them
I have AGAIN requested them to send the docs and reply to my questions we will see... but I have seen brokers who have MUCH better support than this... :-( sigh... If this doesn't get resolved I am not going to waste any more time with them...
For the sake of clarity, the website update issues include the client area. Very likely related to the issue you had.
Probably also worth mentioning that this is not a broker that chases or advertises for the typical retail client - and that suits us just fine because it means they have absolutely no interest in pulling the same bs stunts that others do.
We've flooded them with new applications, on top of the website issue, just be patient :)
The docs will be on their website in due course, so once that has happened you won't even need to ask for them - that is only a temporary thing.
I raised the concerns you've all mentioned with the head of admin just now, I will check that things work ok myself, and I'll put another message here advising if all seems ok then or if we need to wait a little longer.
mcpeacock posted: Just out of curiosity, I wonder why reputed brokers such as Pepperstone, FxPro or others are not choosen/considered? Just find this PriorFX a bit strange.. - There is very little information (background/history) on this broker to be found online. - They are based in and regulated by the Cyprus Securities and Exchange Commission.. - There are quite a few rather basic English mistakes on their website. - Website doenst seem very stable
just my two centsss... as they say, don't invest/trade if you cant afford to loose it.... this just adds another level to the excitement i guess :)
I find it strange that folks don't read before posting, just my two cents ;)
the 4 reasons that mcpeacock mentions has nothing to do with 'reading previous posts' ... they're in fact very well true ! and as somebody else said: first impression counts... we will see how this turns out.
agree with Lee, support system horrible. i already registered. submitted ID proof yesterday. today i logged in saw it's still pending. but few min ago account checked to see it's approve yet or not and now saying those attachment has been deleted and no e-mail from priorfx other than activation link email.
if anyone already registered how long it took to finish to registration?
However I am bit concerned about this broker. Not only because the issues that are showing up but about management of PAMM.
If they are not able to manage properly something as easy as registration process, are they going to be able to manage properly something as complicated as the PAMM. New investors, calculation of watermark, drawbacks, withdrawals and deposits…
If you tried but had issues and had to wait, please try again now from the start.
Once approved as a client, next step is to fund your account.
*Once your account is funded*, ask them for the forms to invest in whichever version of Sector 1 you wish to invest in. Be specific and say 'Sector 1 Moderate' or 'Sector 1 Low'. Remember, those forms will be on the website in due course. You only need to fill them out the first time you invest in any given version of the strategy. If you wish to invest in both versions of the strategy, you need to complete both forms and advise them how much to invest in each.
If you have any further issues at all with the signup process, please message me privately the email address you used to signup with (assuming you're ok with that) and I can forward that on straight to the head of admin so he can follow it up asap.
this means NOTHING ! this is purely about the domainname (virusses ets...) and has nothing to do with the company on its own... you only bring people to the wrong idea about this company that it's a safe company while it's says nothing in fact about the company.
the Registration for the new broker has worked well . The link to sector 1 moderate was completed within one day from the service team. Depositing money from my German bank account to priorFX has also lasted one day.
The first positions are open now. my advice ... talk with problems directly with the live chat . the service helps immediately.
Once approved as a client, next step is to fund your account.
*Once your account is funded*, ask them for the forms to invest in whichever version of Sector 1 you wish to invest in. Be specific and say 'Sector 1 Moderate' or 'Sector 1 Low'. Remember, those forms will be on the website in due course.
Will those forms be available in our own clients area? Because as of now I just see my account number and nothing about your Sector 1 accounts. Is it supposed to be so?
I have received the Sector 1 document from priorfx and whilst reading it I did not fully understand the following point which I imagine (maybe incorrectly) is a clause you asked them to customize for you:
6.2. The Client has to submit a prior request for the amount of money he/she wants to withdraw from his/her Managed Forex Account. The execution of the withdrawal request is carried out within the first five (5) days of the day the request has been made. PriorFX Limited transfers the requested amount for withdrawal (provided the minimum required amount for the Account has been maintained) to the bank account specified by the Client.
From my understanding this means that the minimum investment amount of $5,000 (or less by paying a monthly fee) has to be maintained in the account in order to process a withdrawal.
For arguments sake lets say I deposit 5000 and the account reaches 5500 and I submit a request to withdraw 1000. Will I be prevented from doing so because I would be below the 5000 mark?
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