JamesLee posted: Hi, Melly, i bought thr thru ur link, may i know why my forex thor trade lesser than yours? Setting are the same.
Without knowing more information such as your broker and the details of the differences between the two sets of trades, that's a very difficult question to answer. Could you please start a thread to raise those questions on the MellyForex forum here:
Be aware when you buy any product from this people...think twice
I am trying to get my refund for almost 3 weeks without any success. Please see bellow the emails that I have sent and the emails I have received from them. I did not received the money or at least a confirmation that a transfer was done, and of course that they have removed now my license for this THOR EA. The payment was done via Bank Transfer...and I have already provided the my bank account information on 24.02.2012, and since then not a single word from their side. I have contacted the Police regarding this topic and I hope they can solve something, that´s why I am asking you to be very careful with this people.
Hello *****, Thank you for your email. Please contact us through Plimus in order initiate the refund or contact [email protected] regarding the refund. Feel free to contact me with additional questions. Best Regards, Andrew | Forex Thor - The ultimative Forex System | www.forexthor.com
I would like to receive a refund for my purchase. Please let me know the next steps. Thank you.
'Payment Details: Order Reference Number: ******* Account Number: ******* Order Date: 24 Dec 2011'
From: Plimus Support <[email protected]> To: *******> Sent: Wednesday, 15 February 2012, 9:40 Subject: Re: [Ticket#2012021410026152] Refound
Thank you for your email.
We have received your email and have read it over carefully. Unfortunately we are unable to assist you with your inquiry.
Plimus is a third party under contract with the vendor/manufacturer of this product to process orders and collect payments only. We do not have specific information about the product or have the authority to make decisions about discounts, refunds or any other product related issues.
You may contact the vendor/manufacturer directly at < [email protected] > for comments regarding their products or to request any technical support.
Why are you telling me to contact Plimus support when it's your job to refund the money? Please don't start to ping-pong with me because I am already starting to regret that I bought your product. Let's be correct. Thank you.
Dear ******, Thank you for your email. We understand your concern and it is reasonable. The main problem in this situation is that Plimus has recently blocked all forex related vendors together with an access to our vendor's account. So we are not able to manage our clients' orders. That is why we recommended you to contact Plimus support. Best Regards, Andrew | Forex Thor - The ultimative Forex System | www.forexthor.com
________________________________________ From: Plimus Support <[email protected]> To: *******> Sent: Wednesday, 22 February 2012, 23:09 Subject: Re: [Ticket#2012022010002497] New Order for 1 license of Thor Forex-Ultimate Version, ********* (Ref. # 43566519)
We can provide an immediate refund. Since you paid with a Bank Transfer, we need the information below so we can return the funds to your account:
Bank transfer information
Regards, Debbie-Plimus Support
02/22/2012 11:21 - ***** wrote: Dear Ron-Plimus Vendor Support
I have not been contacted until now by anyone ('I have forward it to our customer support to contact **** and ask her for the intended details') . Please tell me what information do you need and I can provide you directly so we can avoid further complications from which we all have to lose. I really don´t get it from where all this lack of professionalism and such a bad customer service, really even now I can´t believe what is happening here . Any way I have contacted already the Police and they advised me to wait until the end of this week (since I told the about the bellow email sent by you) to see if I will receive the money back from you, and if not after that I can proceed with the next steps. Also to the people from ForexThor, if you where really professional people you could have done this 'behind the curtain' between you and Plimus without involving the costumer in the problems between you two. Please take this as an advise for the next unfortunate client. Thank you very much for your time, I have nothing personal with you and I hope you can understand the situation in which we are standing.
Best Regards, *********
From: *************> To: Plimus Support <[email protected]> Sent: Tuesday, 28 February 2012, 17:15 Subject: Re: [Ticket#2012022010002497] New Order for 1 license of Thor Forex-Ultimate Version, ************ (Ref. # 43566519)
Have you transferred the money to my bank account?
JamesLee posted: Hi feronyx, May i know why you refund? Is Thor not making money? By the way, I notice that the Forex Thor-Customer page is in error now. What is happening?
Simply I am not satisfied with this product...since December It did only few tradings. From my point of view this EA is completely overpriced and the Client Support it´s almost in-existent. Now I started to wonder if this is not a scam. Do you have the same problems with them?
HIGH RISK WARNING: Foreign exchange trading carries a high level of risk that may not be suitable for all investors.
Leverage creates additional risk and loss exposure. Before you decide to trade foreign exchange, carefully consider your investment objectives, experience level, and risk tolerance.
You could lose some or all of your initial investment. Do not invest money that you cannot afford to lose. Educate yourself on the risks associated with foreign exchange trading, and seek advice from an independent financial or tax advisor if you have any questions.
Any data and information is provided 'as is' solely for informational purposes, and is not intended for trading purposes or advice.
Past performance is not indicative of future results.