Today my 2nd broker was worse than the first.
I had two sets of loosing trades on MDP 1.2. Furthermore there was a server downtime of about 20 minutes when the 2nd wave was open. They at first closed them at the next price after the server came up at around 1.2983 EURUSD, but when I complained immediately they gave me the price of the S/L that MDP tried to reach when it lost connection. That was about the same S/L-price as at the first broker.
I was reimbursed within 4 hours, that's what I call good customer-service!😱 With ILQ I waited once for 10 days!
So I had only a 4 pips loss for 4 trades instead of 16 each.
Maybe I should have demanded a complete reimbursement, though? 😲
Do you guys have experience with reimbursements of trades? How were they handled and what did you demand?