Today, Pepperstone is also based in the City of London, Dubai, Düsseldorf, Limassol, Santiago and Nairobi and prides itself on the award-winning service it has delivered to over 400k clients worldwide. Our m
Pepperstone
Overall
Up until recently I had 3 accounts with Pepperstone running different EAs (total deposits of around $200,000). I have to say the customer service was excellent every time I had to contact them - and really quick (both by email and using the live chat). Having used other brokers as well, the interface for managing and viewing accounts was pretty slick, and the performance of the accounts compared well. At one point I had both the commission (Razor) and non commission (Edge) accounts running side by side and the Razor account outperformed quite considerably, which begs the question why anyone would want to use the standard account. Anyway, I had to close all accounts as have a better tax free alternative in the UK (spread betting using MT4) - spreads not quite as good but preferential tax position trumps spreads on this occasion. Were it not for this, I would definitely still be with Pepperstone, so FWIW I thoroughly recommend.
Overall
very bad customer service. they detected me chatting from US IP, and here is the conversation
me : i have question about account details
customer service : your chatting from USA, i can not assist you at all. have great day!
you left the chat room.
oh really? this is guy anti USA or what? im chatting from US VPS goddamn!. he did not even give me chance to say that.
the bigger company the shittier service i guess, they dont give a shit to lose customer.
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Pepperstons has a A and B book, they even say this in their terms of use!
They are not true ECN either as they only forward market orders to the ECN grid, same is true for IC Markets.
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The spreads are terrible on the Razor account if you add up the commission & swap its higher than FXCM standard account. This can not be true ECN raw feed. They seem to run an A & a B book
I hate it when Brokers place from 0.3 pips to 6.8 pips u see the 0.3 for a split second of the day & you stay trading at 6.8 pips
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They are so good now, guy. The price is the same as Onada and withdraw is ok.
I think you hate them. you just want everyone to go far away.
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Hi all,
This broker is not a good as they are advertised on many forums. They will try to pass bad slippage on you if you are in a losing trade to make your loss wider. But if you are in a winning trade, they do not pass good slippage to you
Please be careful with this broker - I recommend you Dukascopy or MBTrading
Overall
I have been trading with Pepperstone for quite some time now, both demo and live.
First i was worried because the demo platform seems to freeze a lot, at least it does here.
But the live platform has got no problems, no freezing at all, very fast execution, good customer service, ...
Very happy with this broker, soon am going to make larger deposit and starting a PAMM.
Overall
I've been trading live with them for a few weeks but so far so good. Execution is fast, the spreads are good and the customer service is excellent. The only problem I had with them was with funding my account, it took over a week! other than that I encourage traders to go for them.
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Opened an account edge razor, and during the deposit I stubled upon the "Bank of Australia" fee...its 3% on the non AUD currencies and 1.8% on aussie. Now i was going to deposit 2000 EUR, actually i wasn't planning to begin trading relieved of 60 euro just from the start -.-
Overall
Well, not much experience with other brokers but apart from the occasional freezing (which might be as a result of my internet service provider, i find the great) i find
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Been with Pepperstone for over a month. Not a great length of time to evaluate. But so far so Good, I run 6/7 EA of the same account. only problem i have encountered is that it does disconnect like Steve mentioned. Customer services is ok. i have seen better at fxopen but it is bearable. Spreads are not as good as some brokers like fxopen and icmarkets via an ECN account. But its working good till now. So dont fix something which isnt broken. Also they have direct raw data feed giving virtually 100% tick data. And there servers are located in the equinox data cente NYC. So there back end latency is brilliant. coupled with CNS VPS having a direct link to there servers makes this service great. so the few pips you lose in spread you more than make up in slippage with other brokers. the old saying "you cant have your cake and eat it." Hope this helps :-)
gchads
Overall
Great Aussie broker, deposits within 12 hours before 2pm, withdraws come within 12 hours for me. Never been stop hunted, requoted etc. SPreads are always excellent, Customer service is better than i have experienced in the last few years, Overall, GO FOR IT! Very Good.
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At the moment it seems to be a great broker, 5 stars for me. Try demo account, the excecution is the same in real.
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Good ECN broker.
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hi, what is this MDP you are talking about ? and what was the reason you got refund from Pepperstone ?
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I've been using Pepperstone since I gave Think Forex the boot last month. I've noticed that their platform disconnects a few times each day, generally for about 3-4 minutes. They say one of them is for End of Day - so that's fair enough, but the others?
Anyone else seeing problems with them?
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Good Borker!😄
Since Oct. 2011, I'm trading on Pepperstone. The spreads are very low, orders are executed very fast, so scalping EAs are doing well. But sometimes the connection to their server bocomes disconnected.😕
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I chose Pepperstone because of their Aussie regulation and they are close to Singapore. I haven't had any tech issues because I don't use lousy EA's like MDP which rely on spikes for execution, which IMHO is recipe for failure. I had a friend program an EA for me and so far the EA is making money with Pepperstone Razor account. Can't speak for the standard account. 😄😄
Overall
I chose Pepperstone because of MDP. They had some technical issues, but their customer support was professional enough to accept what was happening and gave me a prompt refund. I hope this does not happen again and I’ll be watching.
Besides these sporadic tech issues, my Pepperstone account is up. MDP is doing really well with Pepperstone compared to other brokers.
Overall
I'm with Pepperstone for couple of months now. So far everything is good, their support and back office support also friendly. At first I'm using standard account, but then I've changed it to razor account.
If you want better connection between your MT4 terminal and their MT4 server, then choose VPS that located in US as far as I know they've changed their server location to US. I did this and my EA working smoothly on communicating for enter and exit trades with pepperstone server.
😄
And the additional feature that I like and hope it'll get more better in the future is their blackberry app. The app is nice, it has chart, your favorite pairs, and have the basic trading features. They only thing on this app that little disappoint me is when you are using BIS (blackberry internet service) to get connected to their server, you will unable to do that as you'll get an error message. But will get connected perfectly when you are within WiFi range.
