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Pepperstone Review Scores

Overall Score: 3.6 / 5

Total Votes: 405
Customer Service
1 - Worst   5 - Best

Pepperstone Discussion

May 18 2014 at 06:33
15 posts
Market Maker broker, they close my account with scalping EA, dont open account here.

May 18 2014 at 06:44
136 posts
what EA where you using

May 18 2014 at 08:27
85 posts
robertstahl12 posted:
Market Maker broker, they close my account with scalping EA, dont open account here.

I'm using hft scalping ea and they have no problem with my ea.

May 18 2014 at 08:34
85 posts
robertstahl12 posted:
Market Maker broker, they close my account with scalping EA, dont open account here.

I found you gave comments to 11 brokers within an hour with 10 as bad brokers and 1 as good broker. Just curious, do you really have funds on these 11 brokers which made you able put fair reviews on them? 😐

Jul 04 2014 at 08:53
99 posts
very bad customer service. they detected me chatting from US IP, and here is the conversation

me : i have question about account details
customer service : your chatting from USA, i can not assist you at all. have great day!

you left the chat room.

oh really? this is guy anti USA or what? im chatting from US VPS goddamn!. he did not even give me chance to say that.
the bigger company the shittier service i guess, they dont give a shit to lose customer.

Jul 07 2014 at 13:48
1 posts
Up until recently I had 3 accounts with Pepperstone running different EAs (total deposits of around $200,000). I have to say the customer service was excellent every time I had to contact them - and really quick (both by email and using the live chat). Having used other brokers as well, the interface for managing and viewing accounts was pretty slick, and the performance of the accounts compared well. At one point I had both the commission (Razor) and non commission (Edge) accounts running side by side and the Razor account outperformed quite considerably, which begs the question why anyone would want to use the standard account. Anyway, I had to close all accounts as have a better tax free alternative in the UK (spread betting using MT4) - spreads not quite as good but preferential tax position trumps spreads on this occasion. Were it not for this, I would definitely still be with Pepperstone, so FWIW I thoroughly recommend.

Systematic Trader (FXKaiten)
Jul 18 2014 at 07:17
12 posts
Regulated. Excellent service. Clean, easy to use website. cTrader available. Spreads acceptable. Commissions no worse than anyone else.


Jul 18 2014 at 13:31
136 posts
Rubbish they have an A & B Book they trade against you their streaming quotes are stale. The best Aussie broker I traded with so far is IC Markets

Jul 18 2014 at 13:49
85 posts
Both pepperstone and icm are good 😄
I also have a feeling that somehow they're under one group, I see this from their website structure, their operation procedure, it's too similar, and you can also use broker-to-broker transfer between these two smoothly. I have accounts with both brokers, that's why I have that feeling. 😁

Aug 06 2014 at 10:15
85 posts
On July 10th PEPPERSTONE has slipped a USD/SEK market order by 200+(!), i.e. TWO HUNDRED PLUS PIPS! Seriously! It was a devastating loss with 8 lots.

I could never imagine that a 200+ pips slippage can happen. At least not with Pepperstone. The INVISIBLE spike had never even showed up on their charts! They just filled the order 200+ pips away from the actual market BID/ASK.

Pepperstone's official response: 'This price was a lower tier offered by liquidity providers and as such is not represented on the chart - only top levels of liquidity is displayed.'

How convenient...! In other words they can fill any order at ANY price and get away with it.

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