revtraderpro posted: Matt.. the funny thing is i do honor my policy. Some people need to learn to talk directly to get things done instead of posting aimlessly.
Okay Doug. This was not the only poster that claims to have had refund issues... the point I was trying to make is that if anything is an issue, it certainly does not seem to be performance, as performance for both RTP and VTP seem quite solid and verifiable with the official account. If anything is an issue I could only say the claims of disgruntled customers is the only thing that concerns me at the moment.
I am glad you responded promptly to this thread, however I don't believe you have responded to my Support request which I emailed to you a couple days ago. Can you please provide me with a response? VTP seems to work fine on demo forward testing, but for some reason the backtest gave the following errors (and failed to backtest):
From Mr M ********* Sun Feb 8 03:51:40 2015 Date: Sun, 8 Feb 2015 03:51:40 +0000 (UTC) From: Mr M ********* <*********> Reply-To: Mr M ********* <*********> To: 'firstname.lastname@example.org' <email@example.com> Message-ID: <[email protected]> Subject: Error messages in Journal tab MIME-Version: 1.0 Content-Type: multipart/alternative; boundary='----=_Part_863059_377785197.1423367500643' Content-Length: 4373
Dear VTP Support,
I am attempting to backtest VTP on MT4's strategy tester, but I get the following error messages in the Journal tab:
2015.02.08 14:46:22.854 2013.01.01 18:40 Vortex Trader PRO 16 EURUSD,M15: not initialized 2015.02.08 14:46:22.852 2013.01.01 18:40 unresolved import function call 2015.02.08 14:46:22.852 2013.01.01 18:40 Cannot call 'Kernel32.dll::GetWindowsDirectoryW', 'Kernel32.dll' is not loaded
Please explain how I can resolve these issues in order to complete a backtest.
So we all are supposed to use Synergy not any other brokers??
ICM has better spreads and it should perform better than the vendors account. The fact that the vendors account closed the trade before the users indicates his price feed and spreads must be very special. You are free to try out Synergy and compare with the vendors account, We'd all be interested in the comparison.
RedRhino posted: ICM has better spreads and it should perform better than the vendors account. The fact that the vendors account closed the trade before the users indicates his price feed and spreads must be very special. You are free to try out Synergy and compare with the vendors account, We'd all be interested in the comparison.
Is the vendor able to explain this? Doug, if you could please explain...
Yes I notice the vendor never did answer my question around why there were no commissions showing on this account, and as other have pointed out the consecutive ticket numbers for the trades... seems the vendor is using on some sort of special feed that Synergy have offered him... would be good to have an explanation, if this is the case can purchases also access this special feed? thanks
One reason I now only buy EAs from companies that use Clickbank, as I have never had a problem with refunds with clickbank, they are always without questions 60 day money back guarantee. I believe the Vendor is looking at providing this EA on clickbank also.
aeronthomas posted: One reason I now only buy EAs from companies that use Clickbank, as I have never had a problem with refunds with clickbank, they are always without questions 60 day money back guarantee. I believe the Vendor is looking at providing this EA on clickbank also.
I agree. No other company can be trusted except ClickBank, who are GUARANTEED to honour any refund request within the 60 day period UNQUESTIONINGLY!
All other payment processors (Paypal, ClickBetter, Click2Sell, Avangate, etc) CANNOT BE TRUSTED. Especially with Paypal, their buyer's protection does not cover 'electronic products' so they are guaranteed to refuse any refund. Vendors often know this, so they choose these second-rate PPs rather than offering a ClickBank method of purchase (I'm not specifically referring to Doug, but all vendors that do not provide ClickBank).
There is something fishy about SynergyFX. I dug up some dirt and posted it here - https://www.myfxbook.com/reviews/brokers/synergy-fx/147217,1 - Donna at DonnaForex also makes her money by affiliate commission through sale of Expert Advisors and I see DonnaForex scratches Synergyfx back and visa versa.
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