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FBS_Official
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General
Jun 19, 2017 at 12:57
Dear Sirs!We definitely understand your concerns, since each client worries about his/her funds safety.And we would like to clarify several points on this matter.First, considering the spreads, please, kindly be reminded that we provide several account types with different spread types. Thus, if you want to trade with minimal spreads, you can always choose Unlimited or ECN account type. Regarding the spread widening, please, kindly take into consideration that it is absolutely normal market practice, and we surely inform our clients beforehand that spread on trading accounts can be widened bef...
FBS
in
Brokers
Jun 18, 2017 at 07:00
Hello CHANEL! Thank you for your inquiry - The account is ECN Account. It does have commission - take a look here to get more information https://fbs.com/trading/ecn . We will be happy to answer any questions that you may have via Live Chat, which is available in the bottom right corner on our website. Wishing you HAPPY and PROFITABLE TRADING!
FBS
in
Brokers
Nov 09, 2016 at 11:01
Thank you Mahmah for sending the chat. As we have stated above, your commission was cancelled only for 4 of your clients, which traded in violation of partner commission clause 7.47.4. In case partner commission was received for Buy and Sell orders opened for the same instrument and held in the market simultaneously, while the difference between the opening prices of the orders was less than 5 points, the Company has ground to consider the partner's actions fraudulent and reserves the right to cancel the paid commission (the value is valid for 4-digit quotes. For 5-digit quotes a differenc...
FBS
in
Brokers
Nov 07, 2016 at 11:02
Dear Mahmah!We are glad to know that first of all you have contacted our customer support in order to resolve the situation. Though, we are sorry, that our customer support’s explanation didn’t satisfy you and we consider that this issue should be clarified here, so everyone could see our point.As you have rightly pointed out - our customer support has informed you, that your partner’s commission has been cancelled due to the violation of the rules. In the first place we would like to remind you that each client before becoming an FBS Partner confirms that he/she has read Par...
FBS
in
Brokers
Sep 18, 2016 at 06:53
Dear Snoopy!First of all, we would love to ask you for relevant proof that FBS company is Market Maker. Please, kindly take into consideration, that FBS doesn’t use such production of MetaQuotes, since we are regulated STP & ECN broker. We can recommend you to contact MetaQuotes to make sure that FBS never purchased virtual dealer plugin.Considering execution time, please, take notice that the time of the order processing depends on the connection between the client terminal and the Company’s server, as well as on the current market conditions. During regular market hours the o...
FBS
in
Brokers
Sep 18, 2016 at 06:53
Dear MountainKing!First of all, we are glad to know that you liked the trading conditions of our Cent account type.Though we are sorry, that some kind of misunderstanding has taken place.We would like to draw your attention to the fact, that all commissions for deposits and withdrawals a client may find both on the site page ( https://fbs.com/trading/funds ) and in your Personal Area (you can see the fee right before making a deposit or withdrawal request). Considering your remark about FBS regulation, please, kindly let us remind you that FBS is authorized and regulated by the Belize Internat...
FBS
in
Brokers
Sep 18, 2016 at 06:49
Dear Hadihasan!We have considered your claim about bespoken pending orders (all NZDUSD and NZDJPY, Buy Stop), consulted with the server data, checked its log-files and come to the following conclusion.Please, kindly note that 00:00 MetaTrader time on 09.06.2016 was the release time of several highly important news pieces in New Zealand, that had an extremely remarkable impact on the financial market, particularly on all currency pairs with New Zealand Dollar. You can check the information about news releases with the Calendar published on myFXbook: http://www.myfxbook.com/forex-economic-calend...
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