'Sorry , I apologize for these words to the broker , as I read the news that are suffering a DDoS attack and that is why we can not give good service that usually , a DDoS attack it may suffer either . I put my words in Spanish to express myself better'

Regardless, as an end user a service provider 'IC Markets' has a duty to not pass on, or continue to operate a disfunctional trading system. It places them in a vulnerable position with ACIS and F.O.S with multiple complaints.

IMO it would have been better for them to notify their clients personally, via email that a problem exists (within or out of their control), and disable trading until the matter is resolved. They would have held a much better reputation, and even gained respect from their clients and retail traders. The fact that they did not act at all to protect their clients and allowed trading to continue, tells me this brokerage is not run by the type of professionals who have their clients best interest at hand.

Don't expect I-See-Bucketshop support to be professional because they respond to their clients problems and issues as directed by their employer.

As admitted publicly by a very senior manager of I-See-Bucketshop's Head of Dealing Desk, Angus John Walker, to my thread at the FPA (post no. 51, dated Aug 13 2015):

Rahman, you know as well as myself that those spread graphs were taken from myfxbook. I used them as a reference rate. We cannot collect data from them from March 2015 although you are welcome to try. That data is available to anyone and you could have and should have collected it yourself when the stop out occurred if you were so convinced something wrong happened at that time. Our support staff who you dealt with didn't collect it at the time and this is reflective of their inexperience rather than them not willing to cooperate or hide facts from you......

So, I-See-Bucketshop hires 'inexperience' people for Support staff....most probably to cut cost.....and so their clients cannot expect to get the services as they have boldly advertised at their web site:

Unrivalled Customer Service
IC Markets strives to offer you the best possible customer service and support. Our team has a significant amount of experience within the forex industry, all of which trade themselves so they understand what traders want and need. You can trade with confidence knowing that the IC Markets team will always be there to help 24 hours 5 days a week.

This I-See-Bucketshop is nothing but a cheap skate broker out to make a quick buck from their clients.....so, don't expect them to spend money on good services and backups!

I have been trading with this broker about three years .i have also ib with them .Under my ib more than 10 traders trading .but so far i did not get any trouble .I dont know why so many people coments bad about this broker.I tried more than 50 brokers last 5 years so far i found ic markets is the best .

There have been increasingly more and more issues with this broker and their owners/senior managements' attitude does not help matters either.

One guy posted his frustrations over at the FPA brokers reviews section:

mathew, sydney, Australia
Rating: [​IMG][​IMG][​IMG][​IMG][​IMG]
Date of Post: 2015-09-19
Review: Stay away from this broker. I met the owner of this broker and he is a dead-set arrogant prick


....and, after having been dealing with I-See-Bucketshop most senior managers/owners these last few months, I couldn't agree more with 'Mathew'.

IC Markets more than reimbursed us for our trades - in fact, I believe they overestimated our losses. So props to them in this respect. However, their latency leaves much to be desired. Connection the past week has been perfect though. We maintain a neutral outlook on IC Markets. Feel free to message us for queries.