Connection problems

forexlex

Tham gia từ Sep 07, 2009 2bài viết

Sep 08, 2009 at 09:05

Tham gia từ Sep 07, 2009 2bài viết

Hi,
I have add 5 accounts. 3 of them have connection problems and the connection status is still pending afhter 16 hours.
FTP settings are correct however MT4 give me a login faileur:
"error connecting to: ftp.myfxbook.com2121"

Thanks for any help

Staff

Tham gia từ Jul 31, 2009 1418bài viết

Sep 08, 2009 at 09:10 (đã sửa Sep 08, 2009 at 09:11)

Tham gia từ Jul 31, 2009 1418bài viết

Hello bobby,

Have you followed the instructions described here?

Most common mistakes are:

- Passive mode not ticked.
- Wrong account number in the publisher.
- Incorrect password, try logging out and back in to Myfxbook to validate you're using the correct password.

Also, try restarting your MetaTrader 4 platform.

For more prompt and detailed help, please contact us privately by sending a private message, or using the contact page.

Thank you.

forexlex

Tham gia từ Sep 07, 2009 2bài viết

Sep 08, 2009 at 14:09

Tham gia từ Sep 07, 2009 2bài viết

Hello,
on of the 3 missing connection has be going ok afhter restart MT4 but there are other 2 that still not connects and I followed istructions.
Will contact you if it stil not conect the next few hours.

thanks

forex_trader_7

Tham gia từ Aug 01, 2009 895bài viết

Sep 08, 2009 at 22:32

Tham gia từ Aug 01, 2009 895bài viết

I have the same problem sometimes and have to do the restart mt4 as well.

yesayarb

Tham gia từ Sep 15, 2009 3bài viết

Sep 17, 2009 at 19:12

Tham gia từ Sep 15, 2009 3bài viết

I have same problem. Restarting did not fix the problem. Is there any different step/procedure if we use VPS?

Staff

Tham gia từ Jul 31, 2009 1418bài viết

Sep 17, 2009 at 20:18

Tham gia từ Jul 31, 2009 1418bài viết

Yesayarb, you have been contacted by our support team. Please check your email.

We did receive several complaints regarding this issue - it appears that MetaTrader fails to publish the statement after long periods of continuous publishing (usually several days), and restarting MetaTrader resolves it.

However in your case, since restarting didn't help, you've probably configured your publisher incorrectly.

carlost

Tham gia từ Aug 24, 2009 20bài viết

Sep 28, 2009 at 17:43

Tham gia từ Aug 24, 2009 20bài viết

I also have the same problem, I'll not bugging you with a Support ticket, 'coz simes to be a more general problem.

Q: Have you change the IP addres of the FTP server. May be is a problem with DNS ... some changes can take about 48 h. to be full synchronize around the World

ps: Sorry if I write with errors... English is not my native.

Motto??? Yes a chinese one.... KeeWay Land Cruiser :P

Staff

Tham gia từ Jul 31, 2009 1418bài viết

Sep 28, 2009 at 17:57 (đã sửa Sep 28, 2009 at 17:57)

Tham gia từ Jul 31, 2009 1418bài viết

Carlos, your accounts are not being updated as your MetaTrader 4 platform isn't uploading the statements. Try checking the configuration of the publisher and restarting it.

If you still have any issues, please contact us privately by sending a private message.

Thank you.

Staff

Tham gia từ Jul 31, 2009 1418bài viết

Sep 28, 2009 at 18:04

Tham gia từ Jul 31, 2009 1418bài viết

We've just checked our systems and there was indeed an issue on our end, and it's now fixed.

Apologize for any inconvenience casued.

Thank you

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