Connection problems

forexlex

Uczestnik z Sep 07, 2009 2 postów

Sep 08, 2009 at 09:05

Uczestnik z Sep 07, 2009 2 postów

Hi,
I have add 5 accounts. 3 of them have connection problems and the connection status is still pending afhter 16 hours.
FTP settings are correct however MT4 give me a login faileur:
"error connecting to: ftp.myfxbook.com2121"

Thanks for any help

Staff

Uczestnik z Jul 31, 2009 1418 postów

Sep 08, 2009 at 09:10 (edytowane Sep 08, 2009 at 09:11)

Uczestnik z Jul 31, 2009 1418 postów

Hello bobby,

Have you followed the instructions described here?

Most common mistakes are:

- Passive mode not ticked.
- Wrong account number in the publisher.
- Incorrect password, try logging out and back in to Myfxbook to validate you're using the correct password.

Also, try restarting your MetaTrader 4 platform.

For more prompt and detailed help, please contact us privately by sending a private message, or using the contact page.

Thank you.

forexlex

Uczestnik z Sep 07, 2009 2 postów

Sep 08, 2009 at 14:09

Uczestnik z Sep 07, 2009 2 postów

Hello,
on of the 3 missing connection has be going ok afhter restart MT4 but there are other 2 that still not connects and I followed istructions.
Will contact you if it stil not conect the next few hours.

thanks

forex_trader_7

Uczestnik z Aug 01, 2009 895 postów

Sep 08, 2009 at 22:32

Uczestnik z Aug 01, 2009 895 postów

I have the same problem sometimes and have to do the restart mt4 as well.

yesayarb

Uczestnik z Sep 15, 2009 3 postów

Sep 17, 2009 at 19:12

Uczestnik z Sep 15, 2009 3 postów

I have same problem. Restarting did not fix the problem. Is there any different step/procedure if we use VPS?

Staff

Uczestnik z Jul 31, 2009 1418 postów

Sep 17, 2009 at 20:18

Uczestnik z Jul 31, 2009 1418 postów

Yesayarb, you have been contacted by our support team. Please check your email.

We did receive several complaints regarding this issue - it appears that MetaTrader fails to publish the statement after long periods of continuous publishing (usually several days), and restarting MetaTrader resolves it.

However in your case, since restarting didn't help, you've probably configured your publisher incorrectly.

carlost

Uczestnik z Aug 24, 2009 20 postów

Sep 28, 2009 at 17:43

Uczestnik z Aug 24, 2009 20 postów

I also have the same problem, I'll not bugging you with a Support ticket, 'coz simes to be a more general problem.

Q: Have you change the IP addres of the FTP server. May be is a problem with DNS ... some changes can take about 48 h. to be full synchronize around the World

ps: Sorry if I write with errors... English is not my native.

Motto??? Yes a chinese one.... KeeWay Land Cruiser :P

Staff

Uczestnik z Jul 31, 2009 1418 postów

Sep 28, 2009 at 17:57 (edytowane Sep 28, 2009 at 17:57)

Uczestnik z Jul 31, 2009 1418 postów

Carlos, your accounts are not being updated as your MetaTrader 4 platform isn't uploading the statements. Try checking the configuration of the publisher and restarting it.

If you still have any issues, please contact us privately by sending a private message.

Thank you.

Staff

Uczestnik z Jul 31, 2009 1418 postów

Sep 28, 2009 at 18:04

Uczestnik z Jul 31, 2009 1418 postów

We've just checked our systems and there was indeed an issue on our end, and it's now fixed.

Apologize for any inconvenience casued.

Thank you

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