😡 Update: My once positive evaluation of Roboforex needs to be updated...

DiWi said it: Big changes to the worse -- and only 1 e-mail in mt4 inbox(!!)
Usually i do not pay attention to mt4 inbox. Thank God it was on my local machine (not on VPS) -- i 've heard the incoming mail sound.
They increase the min lot size 10x and give me <3 days to adjust my robots!
There are still some open trades that i have to close manually -- then i'll withdraw my money.
This is not a partner i can rely on.

Correction! 5 days notice! and not a week's notice.

'DiWi' you are misinformed!

I received that notice from RoboForex by standard email back on Wednesday, the 3rd of February and not only now via MetaTrader inbox.

If you did not receive that email, then check your SPAM Folder or add them to your whitelist.

Don't go saying that they are just giving you a day and a half of lead-time when in reality, they have given more than a week's notice.

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A T T E N T I O N.......A T T E N T I O N.......A T T E N T I O N

Dear Traders,

Roboforex send Febuary 4th, 2016 (13:46) a mail omly in the in-box of metatrader. This was the only information of a big change of the trading rules/accounts. The clients have a duration of 1,5 tradingdays time to change the strading strategies for each account to the new rules. This is a ruthless manner. This leads to losses. It is not possible to quickly adapt/change trading strategies when they take a maximum leadtime of more than one and a half day.


Dear Clients and Partners!

We’re informing you that due to performance optimization of the server, which processes MT4-based Pro-Cent accounts, trading conditions for this account type will be changed starting February 8th, 2016. The minimum orders size will be increased from 0.01 to 0.1 lots.

The minimum step of the orders size for Pro-Cent accounts, along with existing parameters for MT4-based Fix-Cent accounts will remain intact, 0.01 lots. Trading conditions for MT5-based Pro-Cent accounts will not be changed.

Please, take into account this information when planning your trading operations and customizing the algorithms that are used in automatic trading systems.

Sincerely,
RoboForex


As a customer I be trampled by Roboforex.

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RBFX_Support posted:

lordgara posted:
I made a deposit with bank transfert. Now 2 weeks are passed and I my deposit is not yet credited. I already opened 2 ticket without answer. When you call the customer service they tell you to open a ticket and wait the answer of the payment department. You can't talk direkt with them... And this is only for a deposit!!! I can't imagine how much time I will need for a withdraw.

Dear lordgara.

Please be informed that the amount of deposit has been credited on your trading account.
The delay occurred since your payment was on a review at bank's Risk Department.

Sincerely, RoboForex

That's true. I like the services... I hope to not have more problems.
Thanks

lordgara posted:
I made a deposit with bank transfert. Now 2 weeks are passed and I my deposit is not yet credited. I already opened 2 ticket without answer. When you call the customer service they tell you to open a ticket and wait the answer of the payment department. You can't talk direkt with them... And this is only for a deposit!!! I can't imagine how much time I will need for a withdraw.

Dear lordgara.

Please be informed that the amount of deposit has been credited on your trading account.
The delay occurred since your payment was on a review at bank's Risk Department.

Sincerely, RoboForex

I made a deposit with bank transfert. Now 2 weeks are passed and I my deposit is not yet credited. I already opened 2 ticket without answer. When you call the customer service they tell you to open a ticket and wait the answer of the payment department. You can't talk direkt with them... And this is only for a deposit!!! I can't imagine how much time I will need for a withdraw.

Well this broker is full of Cheater they dont have good support also they using some indians as 3rd party support and if u ask them something they tell u to open ticket and the ticket answer in 3 to 5 days this is all Crap when u call them they ask u to open ticket also so no phone support also well i quit with them i thank God that i quit with them

I think it's good broker for everyday, and it's good to earn with it. reliable company.

Its one of the wrost broker around here....greedy to take your money man ...especially when you trade during news they just open the trade 10-15 sec later as well as take the same time to close

they also fool you with their spread

This is the worst worst broker ever full of Stupid peoples around no support when u open positions some time it get stuck and u need to wait few days or weeks so your ticket will be answer when u withdraw the money they dont have any option to request the money via same Debit card you need to open Ticket wait like 5 to 7 working days and then they will answer and ask you again to conform that u want to withdraw the full money and then wait again 5 days and then they will send u the money

when u call them on phone support they dont have phone support 2 stupid peoples there 1 Stupid guy and 1 Bitch on phone saying do whatever u want to do now i requested my money back they saying we will send but nothing so far very very fraud Broker i dont know how those stupid idiots get the license to open forex broker

Dear sameerbusiness.

We would like to thank you for your patience.

Normally, in accordance with the clause 13.7 of the Client Agreement, if the trading account cannot be deposited automatically, the appropriate application will be fulfilled within 2 working days since the client's notice on depositing the trading account is received.

The funds has now been deposited on your trading account.

Client's Agreement: https://my.roboforex.com/files/document/client_agreement_bz_en.pdf

Sincerely, RoboForex

RBFX_Support posted:
Dear sameerbusiness.
Could you specify your account number please? We will check your current situation.

Sincerely, RoboForex

Well you should 1st make your stupid and idiots support Active
4 days i opened a ticket and asked to close a stuck position in my account but no reply
and today i thought to give a chance again to Roboforex maybe it became good but its same peace of Shit
i deposit 100$ in my account and the support saying there is some issue in Roboforex u need to open a ticket and wait 2 to 3 days and the money will come to your account is this a kind of Joke ? Account # 2750561
now i request 2 things if u can make your stupid broker company better then good otherwise how many years you will take to refund my money back ?

Dear sameerbusiness.
Could you specify your account number please? We will check your current situation.

Sincerely, RoboForex

The system get freeze also for Roboforex this happened to me on 28th when the market was open it was freeze for 15 to 20 mins

This is the worst worst Broker the Stars should be in Minus
i am trying to get my money since 1 week and they dont even answer you no support
no phone support just on Ticket and on Ticket they dont even reply you so better find a good company and dont join a Scam company like Roboforex

wankl posted:
Hey guys, what do you think can you see this picture ... This is my standard account . After this happen in my account, I don't trust this broker anymore and I use other broker to trade...RoboForex is not good for me now. Bye bye RoboForex.

Dear Man (wankl).

As we can see, the positions which are marked in your screenshot were closed during significant volatility in GBP related to Manufacturing Production data release.
Slippages of stop-orders and market orders are quite common in similar situations as the execution is always performed at available market prices.
If you suppose that the execution was not correct in your case, - you can send us a ticket to examine the situation more closely.

Sincerely, RoboForex

@Man (wankl). What your image attachment shows is something called 'slippage' which most brokers have and you cannot prevent in most cases. It is not a scam nor the broker trying to 'trick' you. It is a standard part of trading resulting from volatility and available liquidity of the market. Stop-Losses are usually not guaranteed by most brokers, and those that do offer guarantees, usually have a very large 'Stop Level' in place in order to be able to guarantee the position.

So, my suggestion, is that you first learn about this things (such as slippage and 'Stop Levels') before you start doubting your broker!

I not blame anybody or other people or broker, I blame at my self and learning. Before we chose a broker, first thing we do search for good rating broker not to see the broker bonus so many bonus.. What I can say the good broker not in the bonus but good to trade and safe for money not a scammer. And happy trading to you all, I wish you can learn and be a good people.

Hey guys, what do you think can you see this picture ... This is my standard account . After this happen in my account, I don't trust this broker anymore and I use other broker to trade...RoboForex is not good for me now. Bye bye RoboForex.