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"Just Oil"

Chikot
Sep 05 2011 at 11:33
2299 posts
Oil stopped responding again today while I was in trade. 10 minutes it was off. i contacted live help they were having some problem again and asked me if I was affected. Thankfully, it started responding and I moved stop to BE as I was in profit.
Seeing now, I was never in danger as price never got even close to my stop. at worst it hit my entry and dropped back and much lower now about 70 pips from my entry. But I am ok. on such days you never knows how far it can go.
The good thing is that broker is willing to work with investor in cases when trade is affected by platform malfunction caused by some problem with broker.
I remember MB Trading and it was horrible. Their platform was causing many problems and they never accepted their fault.

Steve Walker
walker36
Sep 05 2011 at 14:12
1341 posts
I have not notice that before. but currently recording all data about the trades that taken by arb system, some brokers are defınetly delaying order execution on fast moves. Alpari uk, this is been done by suspending the server I guess. I had send to many emails about the issue but for sure ı have not got any answer. MBT has the latest order execution with Oanda.





From: Steve Walker [mailto:stevewalker36@ymail.com]
Sent: 26 August 2011 16:22
To: Alpari (UK) Customer Services
Subject: Re: 15:26:21 '3164438': cannot login [No connection]

 



I am still waiting answer to my questıons regarding the

connection issues

 

here another example

2011.08.26 11:00:15 '3148988': cannot login [No connection]

NO ERROR CREATED ON MT4 SIDE

 

 

HERE IS ANOTHER GREAT EXECUTION ISSUE!!

JURNAL SAYS CLOSED

YOUR SERVER SAYS NOT CLOSED

2011.08.26 11:03:37 '3148988': order #226711938 buy 0.10 EURUSD closing at 1.43595 failed [Trade timeout]

2011.08.26 11:02:15 '3148988': order #226711938 buy 0.10 EURUSD at 1.43408 sl: 0.00000 tp: 0.00000 closed at price 1.43624

 

please advise

waker

Steve Walker
walker36
Sep 05 2011 at 14:13
1341 posts
From: Alpari (UK) Customer Services <CustomerServices@alpari.co.uk>
To: 'Steve Walker' <stevewalker36@ymail.com>
Cc: Alpari (UK) Customer Services <CustomerServices@alpari.co.uk>
Sent: Friday, August 26, 2011 6:25 PM
Subject: RE: 15:26:21 '3164438': cannot login [No connection]

Dear Sir

 

Thank you for your email.

 

My colleague, Mr Chenery, is still waiting for an answer from our technical team.

As soon as he will receive a response, he will contact you.

 

 

 

 

Kind Regards

 

Laura Lubrano

Senior Client Services Representative

Email: support@alpari.co.uk

Tel: +44 (0) 20 7426 2900

Fax: +44 (0) 20 7426 2949

 

Web: www.alpari.co.uk

 

Alpari (UK) Ltd

5th Floor

201 Bishopsgate

EC2M 3AB

Chikot
Sep 05 2011 at 14:13
2299 posts
Steve Walker
walker36
Sep 05 2011 at 14:14
1341 posts
please notice they say 'still' due this in my fifth or more email.😡😡

Chikot
Sep 05 2011 at 14:15
2299 posts
Going out to walk my wife. We are having baby now any day now. The due date has passed. It's a boy 😀

Chikot
Sep 05 2011 at 14:16
2299 posts
I would say that FXPrimus always answers my questions and they compensated me for trade lost due to platform issues. Thsi is really good.

Chikot
Sep 05 2011 at 14:16
2299 posts
Frankly, when i traded currencies I have never had any issues. It is only oil that makes problems and from what they told me it somehow related to their liquidity provider.

Steve Walker
walker36
Sep 05 2011 at 14:18
1341 posts
my suggestion is they compare their server prices with faster prices and if they find a gap then suspend or delay order executıon. this is not created against only arb trading. this is definetly effecting all traders order execution. I am quite sure about that due I have some information about that issue.

walker

Steve Walker
walker36
Sep 05 2011 at 14:19
1341 posts

Chikot posted:
    Going out to walk my wife. We are having baby now any day now. The due date has passed. It's a boy 😀


good boy😄😄😄

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