To use chat, please login.
Back to contacts
Nov 07 2014 at 13:57
7 posts
I've lost 2 large trades because FXPRO ignored my stop loss settings. My trades were closed like 500 pips away!! And yes it was during the NFP, but it's not an excuse.
I've already emailed the customer service, just would like to know what are the chances to get my money back? Or what can I do if I can't negotiate with FXPRO?

here is the screenshot:

As you can see the first trade's SL was already positive.

I can't believe this can happen.

Fredrik Nordstrom (platinumfxsignal)
Nov 08 2014 at 11:29
27 posts
First of all its not 500 pips it ls closer to 50 pips away. And during nfp you get gaping due to the nature of the quick market moves so I doubt you can get any money back.

Good luck

Benjamin Van Tran (tranle447)
Nov 08 2014 at 17:21
116 posts
You should bring the issue to the regulatory body . FXPRO Australia is regulated by ASIC .

Often , the best trade is no trade at all
Nov 11 2014 at 16:13
42 posts
I guess 240Code is absolutely right. No regulation is giving protection against gaping markets.

Nov 11 2014 at 16:35
7 posts
Hey look at the time. All in the same second:

And what is the price (last column)?

How can it differ for sell and the stop for the USDJYP buy? both transactions are sell.

Fredrik Nordstrom (platinumfxsignal)
Nov 11 2014 at 16:50
27 posts
that is the spread, two is buy at 114.678,114.692 and one is a sell at 115.117.

I know it is tough and you should change brokers straight away but spreads can widen to a huge amount which is why you get the difference in the trade executions. Your broker will tell you that was the only buy and sell price available because of NFP. Look at the time.... its 3 seconds after data comes out so that is why it is this high.

Good luck

Nov 11 2014 at 18:27
7 posts
It's not the spread, both transactions are SELL.
Closing the BUY transactions = SELL

The SELL STOP was not executed however it shows what was the price at that time at this should have been applied to close my BUY orders.

Nov 11 2014 at 21:55
42 posts
look i am not saying they are right..... just there is no unlimited quantity at a certain level.
But because i am sure the want to prove that they can offer good liquidity in volatile markets, they might improve :-)

good luck

Nov 11 2014 at 21:56
37 posts
I dont think there's a way to get any money back in this case! They will say it is NFP and they cannot help. Its better not to trade or keep any open trades during NFP or similar!

Yes! with the right skill....its possible to make 40% a day in Forex.
Nov 12 2014 at 07:37
42 posts
@sabe I am not suggesting you should not try to get your money back. I did not check if 240Code is right or not. It does not really matter.
But before you spend additional money on legal support, there is one misunderstanding.

- There is a time, level and volume component. If Your broker can execute only part of your orders at a certain level and the other part significantly lower, he will do it. Thats all.

Orders are not a kind of guarantee ......

Please login to comment.