Broker is ignoring stop loss

I've lost 2 large trades because FXPRO ignored my stop loss settings. My trades were closed like 500 pips away!! And yes it was during the NFP, but it's not an excuse.
I've already emailed the customer service, just would like to know what are the chances to get my money back? Or what can I do if I can't negotiate with FXPRO?

here is the screenshot:
https://postimg.org/image/b78l4z7fn/

As you can see the first trade's SL was already positive.

I can't believe this can happen.

First of all its not 500 pips it ls closer to 50 pips away. And during nfp you get gaping due to the nature of the quick market moves so I doubt you can get any money back.

Good luck

You should bring the issue to the regulatory body . FXPRO Australia is regulated by ASIC .

I guess 240Code is absolutely right. No regulation is giving protection against gaping markets.

Hey look at the time. All in the same second:

And what is the price (last column)?

How can it differ for sell and the stop for the USDJYP buy? both transactions are sell.

that is the spread, two is buy at 114.678,114.692 and one is a sell at 115.117.

I know it is tough and you should change brokers straight away but spreads can widen to a huge amount which is why you get the difference in the trade executions. Your broker will tell you that was the only buy and sell price available because of NFP. Look at the time.... its 3 seconds after data comes out so that is why it is this high.

Good luck

No!
It's not the spread, both transactions are SELL.
Closing the BUY transactions = SELL

The SELL STOP was not executed however it shows what was the price at that time at this should have been applied to close my BUY orders.

look i am not saying they are right..... just there is no unlimited quantity at a certain level.
But because i am sure the want to prove that they can offer good liquidity in volatile markets, they might improve :-)

good luck

I dont think there's a way to get any money back in this case! They will say it is NFP and they cannot help. Its better not to trade or keep any open trades during NFP or similar!

@sabe I am not suggesting you should not try to get your money back. I did not check if 240Code is right or not. It does not really matter.
But before you spend additional money on legal support, there is one misunderstanding.

- There is a time, level and volume component. If Your broker can execute only part of your orders at a certain level and the other part significantly lower, he will do it. Thats all.

Orders are not a kind of guarantee ......

You should get your amounts correct, its 50pips not 500. You don't want to sound like a liar in the event you file a complaint. The last digit on yen pairs is only a point, the 2nd last is a pip.

But yeah looks like you got screwed. I was in the same trade, my sl was 115.1, got filled at 114.94. Totally ridiculous how you got a stop higher than mine and got filled so much lower. I bet its a case of b-booking and lagging your execution.

After reading your post I was going to put an entry in my personal notes on FXpro for dodgy slippage but I noticed there was already a note there from 2012 saying 'market maker scammers' lol. Good to see my notes panned out (this is why you should research your broker beforehand).

Now as for what you can do, I suggest first filing a complaint against them in both your country's regulators and the FCA. See if they're willing to negotiate once you escalate. Check if they have a local branch in your home country, if they do you can get a lawyer to take legal action. Even if they don't, you should still have some legal recourse given you're both in the EU. Ask your local lawyers/consumer advice agencies.

Personally I'm always amazed at how many of these bucketshops are still around. it seems like every day I read about a broker ripping off their clients. Given how often it seems to happen, I'm surprised that I haven't heard about angry clients taking a baseball bat to their offices or hiring hitmen or the like. Anyway good luck with trying to get your money back.

I guess the wrong pip count might be only supportive for his case. At least in the EU .

Beside this it is only a broker, fully dependent on his liquidity provider. I doubt FX pro is worse or better than other brokerage companies from this market segment.


The bigger problem might be that they do not ensure that only informed investors are allowed to use their platforms.

The b book issue and stuff like that.... well they have plenty of excuses and evidence after NFP...

Igo1 posted:
The bigger problem might be that they do not ensure that only informed investors are allowed to use their platforms.

I'm trading for more than 6 yrs, I've seen how the traders are working at Rabobank (in front of their Reuters/Bloomberg terminals), I've implemented MMTS connection (as an IT PM). So I'm informed how it _should_ work. But not about the black box how FxPro operates.
Yeah I agree almost all the MT4/MT5 providers are the same... which doesn't make me happy and to accept the situation.

How did you place a stop on a buy order 3 points higher than your open price? (5 lot trade).




A news event occurred, brief swap gap widened and you were closed out. Read the fine print of the T&C's, no broker guarantees closing orders at / near SL levels.

My suggestion, reduce you trade size and increase your stop levels in future to prevent this from happening (it can and will happen again).

@sabe my apologies, it was about the most effective way how to get Your money back. I am not in the position to give any comments about your professional experience.

But it will not help you at lot if they regard you as extremely experienced, the opposite would be much more beneficial.

Anyhow i am slightly surprised that during the last 6 years you never experience situation like this.

Igo1 posted:
I guess the wrong pip count might be only supportive for his case. At least in the EU .

Beside this it is only a broker, fully dependent on his liquidity provider. I doubt FX pro is worse or better than other brokerage companies from this market segment.


The bigger problem might be that they do not ensure that only informed investors are allowed to use their platforms.

The b book issue and stuff like that.... well they have plenty of excuses and evidence after NFP...

That reminds me, if or when you're going to complain to the authorities. You should ask fxp for receipts if they really passed the order to their 'liquidity provider', I bet you they can't because they're running a good old bucket shop operation.

well if you think they have to prove more than both prices traded at this time, it might be helpful.... I really doubt there is more needed

'The Cyprus Securities and Exchange Commission (“CySEC”) acknowledges receipt of your complaint. '

I'll see what happens...

xgavinc posted:
How did you place a stop on a buy order 3 points higher than your open price? (5 lot trade).

I had trailing stop, it went to positive just before NFP.