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IcMarkets were hacked

vontogr (togr)
Oct 15 2015 at 09:52
4862 posts
ManukSabung posted:
i join contest in ICMarket . i got problem with it . lucky it just demo account . i also have broker with octafx . i won some contest . so the withdrawal is ok . for me octa is good broker .


yes I do also withdraw half of the profit each month. Without problems.

marx64
Oct 15 2015 at 09:57
28 posts
togr posted:
marx64 posted:

Nope their servers were down again today


During the last 2 weeks I never lost connection on my CNS VPS, which connects directly to the trading server. But yes, platforms running on my home computer were definitely down.
As the trading server has been always up and running it seems to me more like an ISP related problem. But if anybody have some more RELIABLE information please share, I'm worried too.

Check the journal tab to see disconnected error

I check it routinely- no disconnections. That's why I think the problem is ISP related.

HalleyFX
Oct 15 2015 at 09:59
83 posts
Octa is a good broker;

Only 3 things I dislike:

- Maximum deposit is 4850 (so you got deposit in parts when depositing for instance 20k)
- No dedicated account manager. When an issue you got to talk with support in a chatbox
- No physical office, the address is a PO box, when you go to their address at Devonshire.
(I live very closely in this area). Whilst London Capital Group has a very beautiful office and friendly people as well, sometimes grab a drink with a drink on Thursdays.

Good parts to mention is that the bonus is withdrawable, I achieved it 4 times now and all withdrawn.

marx64
Oct 15 2015 at 10:00
28 posts
Now I had a blackout in my VPS-connected Live03 account also. This is not acceptable anymore.

vontogr (togr)
Oct 15 2015 at 10:31
4862 posts
marx64 posted:
togr posted:
marx64 posted:

Nope their servers were down again today


During the last 2 weeks I never lost connection on my CNS VPS, which connects directly to the trading server. But yes, platforms running on my home computer were definitely down.
As the trading server has been always up and running it seems to me more like an ISP related problem. But if anybody have some more RELIABLE information please share, I'm worried too.

Check the journal tab to see disconnected error


I check it routinely- no disconnections. That's why I think the problem is ISP related.

Well there are more live server I know 02 and 04 were down yesterday and my log confirms it.
I dont have VPS but dedicated server:)

vontogr (togr)
Oct 15 2015 at 10:33
4862 posts
marx64 posted:
togr posted:
marx64 posted:

Nope their servers were down again today


During the last 2 weeks I never lost connection on my CNS VPS, which connects directly to the trading server. But yes, platforms running on my home computer were definitely down.
As the trading server has been always up and running it seems to me more like an ISP related problem. But if anybody have some more RELIABLE information please share, I'm worried too.

Check the journal tab to see disconnected error


I check it routinely- no disconnections. That's why I think the problem is ISP related.
marx64 31 Minutes ago
Now I had a blackout in my VPS-connected Live03 account also. This is not acceptable anymore.

higgsboson
Oct 15 2015 at 11:07
5 posts
icmarkets is totally dead as of now

vontogr (togr)
Oct 16 2015 at 11:16
4862 posts
higgsboson posted:
icmarkets is totally dead as of now

Reputable broker simply cannot afford such outage

higgsboson
Oct 16 2015 at 17:42
5 posts
anybody has problems connecting myfxbook to their mt4 account?

rob559
Oct 16 2015 at 17:46
1916 posts
i hope that everyone read that


Important Update – Network Service Disruptions
Dear Trader,

This email is to update you on the network service disruptions IC Markets have been experiencing intermittently over the last two weeks.

IC Markets (ICM) servers are hosted by oneZero Financial (OZF) in the Equinix NY4 data center in New York. Since the 5th of October public internet access to our servers and to that of all OZF hosted clients has been disrupted on an intermittent basis, mostly during the European and North American trading sessions.

Initially OZF informed us that the cause of the disruptions were hardware and ISP related. Given the nature of the outages this made complete sense so ICM and OZF acted on this basis and took appropriate measures to fix what was then believed to be the problem. Shortly after ICM communicated this to clients the network went down again. It was at this stage that OZF informed us that the outages were in fact the result of a deliberate denial of service (DDoS) attack against their entire network. We must stress that a DDoS attack is not ‘hacking’, it is an effort bring down a network to stop people from accessing a server.

Before we continue explaining what happened, we have to address the seriousness of the issue and the lack of information flow from IC Markets. At no stage during the DDoS attacks which lasted between 20 minutes to just over 1 hour was any client’s information or trading account compromised. ICM and OZF believe that the attacks occurred purely for the purpose of causing mass disruption to all clients of ICM and OZF. We have been unable to email clients to inform you of the attack until now, after they have stopped, as this may have introduced new risks.

These are extremely special circumstances that we must take full responsibility for and which we must make right with you, our clients. We are committed to ensuring that all affected clients are heard by our support team and management, and reimbursements are made where appropriate so no client bears a loss as a direct result of these attacks.

IC Markets have been working frantically with oneZero and other service providers to put measures in place to prevent such attacks in the future. Some of the measures we have taken include adding another 15 MetaTrader 4 data centers (currently the most of any broker globally), working with ISPs to manage our traffic better and a complete overhaul of our NY4 setup and its redundancy to other data centers across the globe.

We value you as a customer and want you to know that we are doing everything in our power to make this right. If you were affected by the network disruptions over the last week or would like a call for a more comprehensive explanation then please contact our support team support@icmarkets.com.

Kind Regards,
IC Markets
 
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