Alpari - D1 Discussion

Be aware of Alpari NZ weird things on this broker.

I tought i should add a warning about Alpari NZ, yesterday i had 8 trades in my basket and the basket was in profit, i also expect it would become higher since i knew gold would go up even more before the reverse, well now the weird thing start to happen.

First i got error on the connection, this was just before the news from United Kingdom, impossible for me to login, i filed a complain against them because this was not the first time this happens when big data is coming, then the next thing happen.
 
Suddenly all my trades got closed, i did not understand what happen at hall, i was about to add a order and all closed, i went to account history and could see that my trades was closed due to 'Margin call', this is even more strange, i had $150 in balance and equity was $161 so it cant be any margin call, i tried to buy gold again and got the message 'Not enough money', well have a look at the picture 'cant_place_ordersaying_no_money' tell me if i dont have money or if i should have margin call?

Well yet again i filed a complain, and now even more strange this start to happen, i was forced to use another computer so i logged on with that one, guess if i was shocked, when i entered my account suddenly all my trades where there again(see picture, compare the order number), how is this possible, trades where closed due to margin call(according to there account history) and still they where there.

Angry as hell i filled another complain and told them how the hell this could happen, and it was no use for them to try to erase the account history since i already had a copy of it, guess what, after a while the trades that where closed and where in the account history was gone.

I have said to them that they can close all trade set my account to $170 which should be a fair and then im nice since i did not get all the profit on my trades, i haven't yet got any answer from them.

The best advice i can give to you all out there, stay the hell away from Alpari NZ nothing else then criminals.

/Kenneth

Well i have recieved an answer from them now and it goes like this:

------------------ From Alpari -------------------------
Dear Kenneth

Thank you for your request.

We have a technical problem with server of ECN.
A margin was an incorrect. That's why all positions were closed.
We recovered it again automatically.
If You think, that a recovering of orders wasn't right, send a request through myAlpari
https://my.alpari-forex.com/en/claim/
Accept apology for the situation.
------------------------------------------------------------------

Well i wonder if they would accept my apology if i hacked there database and filled up my account with $100 000 and then write to them, 'ohh im sorry i hacked your database and made me $100 000, im sorry for this, and i hope you can accept my apology, if not you can send a request at 'https://www.idontgiveashit.com'

Well i dont think they would accept my apology, how the heck do they think they can return my trades much later and after they have passed to the top and then gone negative, they closed my trades and i was profit around $15 and would have been around $30, they give back trades that are negative -$47 and they want me to accept an apology.