I think we suffered a latency in the signal itself. we have receive the close signal command from the sPhantom server too late. like if the web site used for the connection between our VPS and their VPS was suddenly bad or unresponsive for few seconds.

I'm loosing to mach I use Alpari UK its close 1.3700 and sphantom close at 1.365 I lose 70$.There is latency .how can solve this issue .

Today a loss of 2.1 pips.

loss close was on 1.3696 with me :(

I think we cant do something on our side. the problem is certainly on the sPhantom network side. I don't know where their servers are located, but they certainly don't have the control on a lot of things. like firewalls, internet connection etc... they certainly uses VPS like we are using.
wait and see if they'll post some comment on this issue as everybody was impacted except their own account.

I also lose about 5 pips today in my hotforex account. We need to resolve this problem asap and otherwise loosing amount will be greater..:(

Am using oanda. Lost 8 pips in that combined trade. Was closed out at 1.36995 both trades...

jan222 posted:
there was trades last year also, got to -122 pips.

Worst trade is -23.1 pips. When the this system detects a change of trend, it triggers the early close.

ftayeh posted:
I'm loosing to mach I use Alpari UK its close 1.3700 and sphantom close at 1.365 I lose 70$.There is latency .how can solve this issue .

You can't guarantee low latency over the web. You can only minimise the latency by using a computer with decent CPU cycles and RAM latency, coupled with decent network bandwidth and low ping to the 'master' trading service and the broker.

I use Alpari UK spread-betting using their VPS service which performs within acceptable tolerances. However, I believe there has to be a better way for sPhantom to close out the recovery and primary trades than signalling the trade copier to close all trades when asked.

Lose 8.7 pips. Sad.

Hope sphantom are looking for solution to deal with the latency.

I have a question about the other trades taken from this sphantom...have you guys been positive at all times with the required TP?

I happened to catch it in the act early this morning, and manually closed both trades when they were together. made a $0.15 profit!!

strongwillow posted:

jan222 posted:
there was trades last year also, got to -122 pips.

Worst trade is -23.1 pips. When the this system detects a change of trend, it triggers the early close.

you are only considered CLOSED trades,I am looking at open drawdown
This system has HAD trades open with over -100pips on numerous occasions.With a bit of luck the trades turned in their favour,
Dont delude yourself, it will happen again!

jan222 posted:

strongwillow posted:

jan222 posted:
there was trades last year also, got to -122 pips.

Worst trade is -23.1 pips. When the this system detects a change of trend, it triggers the early close.

you are only considered CLOSED trades,I am looking at open drawdown
This system has HAD trades open with over -100pips on numerous occasions.With a bit of luck the trades turned in their favour,
Dont delude yourself, it will happen again!

A vouch for talking sense :)

@forexpipcatcha I have experienced the same performance that sPhantom has except for today since November 2013, so today is definitely a latency issue.

Net positive each month since this EA started...

willgart posted:
I think we suffered a latency in the signal itself. we have receive the close signal command from the sPhantom server too late. like if the web site used for the connection between our VPS and their VPS was suddenly bad or unresponsive for few seconds.

I somehow dont think latency or slippage is at play here.

 If the market was moving really fast you could expect a few points, but between 5 and 8 pips, thats a stretch.

 And even the IBFX guys were hit granted less than the rest so slippage can be disregarded in thier case.
 Server latency on VPS's run at milli sec's these days and that is not an excuse anymore.

Is sPhantom sandbagging us?

Is sPhantom sandbagging us?
What possible benefit would there be? First, a 3 or 4 pip spread on top of a volatile 3 or 4 pipe spike is not that unusual. Second, when you have a thousand people trading the same system, you don't want everyone hitting the tape at the same time. There are random exit generators to stagger exits by a second or two. One time you win a little more or less, another time, you win or lose a little less. Not saying they're doing this yet, but if interest keeps rising, they will need to. Thirdly, for those measuring their losses in dollars, is your account funded in USD? If not then you need to look at the costs or benefit of the carry on each trade. If your account funding currency appreciates during the trade, you'll make a little more, or vice versa.

Michigander posted:

Is sPhantom sandbagging us?
What possible benefit would there be? First, a 3 or 4 pip spread on top of a volatile 3 or 4 pipe spike is not that unusual. Second, when you have a thousand people trading the same system, you don't want everyone hitting the tape at the same time. There are random exit generators to stagger exits by a second or two. One time you win a little more or less, another time, you win or lose a little less. Not saying they're doing this yet, but if interest keeps rising, they will need to. Thirdly, for those measuring their losses in dollars, is your account funded in USD? If not then you need to look at the costs or benefit of the carry on each trade. If your account funding currency appreciates during the trade, you'll make a little more, or vice versa.


There are answers for each point you raised, don't wait and let the owner come to your rescue you go out and solve what is needed to be solved.

@vincegis Thats a massive stretch considering sPhantoms trades and my own ended at 39 mins past the hour. Slippage is unlikely as there appeared to be significant liquidity judging by Oanda's orders book. This leaves NETWORK latency which is the most likely as the morning European session is the busiest trading time and also sees significant internet traffic generated from European businesses.