Alvexo
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Alvexo
Overall
I've only been with Alvexo for a few months but so far I'm very happy with them, haven't had any problems at all. Generally good spreads - certainly for the major pairs anyway; orders usually go right through without requotes; customer service timely and helpful.
Overall
I have opened a Demo Account before months and I did not use it due to lack of time and the fact that I did not had any experience about trading. Before 8 days a Sales Representative called me and start pressuring me to open a normal account. Kyriaki, which was her name said to me that I will only need 15-20 minutes per day and that they will provide me proper trading. Unfortunately, nothing of those is real. Also I mentioned to her that I wanted to have a few lessons at the Demo Account and then to the Real Account. She replied ok and I have deposit my money to the account. To the first lessons which was approximately 25 minutes they open me the platform, show me how to open and close positions and about RSI. Until here everything was good. Moreover, we arrange with my Senior Broker, Steve, a second lesson, after few days, which unfortunately due to some reasons of him or the company did not call me. After that I decided to withdraw my money as I realized that the conditions were different that they told me. Despite, my desire to close my account Steve contact me immediately and changed my opinion. So we arrange a new lesson. To that time I receive a call from a new Senior Broker Andrew which asked me if I want to update my account and deposit more money for better profit. My answer was no for now and he asked me if I wanted to transfer to real platform. I answered yes and he show me again the RSI and how to open with one click the positions. To the main time I send to Kyriaki an email but she never replied back to me. Also, I have the same communication problem with my Senior Broker.
So, as an inexperience person they pushed me to open a Gold Account without information about charges etc. They should have sent me signals on my email or mobile phone but unfortunately neither that is working with them.
I would characterize the whole situation as deceiving due to lack of information to the persons that they contacted me and the fact that after you make the deposit to them they let you alone so be careful!!!
Overall
This is a very terrible broker. I don't understand how they can survive in brokerage market! $18 commission for 1 lot round turn! When I asked Maria if the commission is $1.8, she said YES. But when I started to trade, and found they charge me $9 for 0.5 lot! The other guy in Alvexo told me the "1.8" shown on their website is 1.8pips not 1.8dollars. There were a lot very unprofessional issues. Such as, I told Maria I need an ECN account, but I got a standard account, whose spreads is much higher than other Market Maker broker. Finally, I decided to quit and applied for withdrawing my money. it tooks almost 2weeks to credit back to my credit cards!!!! Also, their salewoman Maria gave me too much pressure. She kept calling, and kept persuading me to deposit money. My money went to the Med and came back, almost $1000 NZD lost (bank off shore charges + forex rate change). Thanks Maria gave me so "GOOD LUCK". She does want me to earn money FOR THEM. Be cautious! Be Alarm!😇 😇😂😂😡😡😡
Overall
@tizoo: I too opened an ECN account with Alvexo. From my understanding the spreads are variable and they can change at any moment. It does state that spreads are as low as 0 pips, which means that it can also start at a higher number. Nothing is set in stone when you trade, everyone knows this. The fact that they would respond to you, tells me that they are legit and care about their trading reputation. I have had issues with some trading brokers in the past, but one thing that I do respect is a broker that responds to its clients issues or concerns.
Overall
@tizoo: you may have noticed that myfxbook spreads comparison is dynamic. This with accordance to the fluctuating spreads of an ECN account.
All trading conditions are available on our website.
Our sales representative clarified the ECN account conditions and advised you to start with half of the amount you intended to start off with.
This, in order for you to get fully acquainted with the system and the specificities of an ECN account.
Please note that you requested to withdrawal $2500 four times on September 2nd while only $2452 were available in your account. Thus, we contacted you several times to explain these requests could not be processed and we needed written approval authorizing the execution of a smaller withdrawal. Customer’s satisfaction is one of Alvexo’s highest priorities, therefore, on September 7th , we decided to initiate the withdrawal of the total amount available in your account.
Finally, all emails sent to Maria Cole were forwarded to your account manager who made sure to contact you upon receipt of each and every massage you sent.
We are sorry you chose to end your relationship with Alvexo on this unhappy note.
Overall
I have opened ECN account with Alvexo last week , I chose this broker becouse of what you can see in Brokers Spreads comparison on Myfxbook, so on Eur/Usd spread together with comission it should be around 0,6 pips, and it is one big lie...
They really have tide spreads but just on Eur/Usd and Usd/Jpy but comission...to get to Break Even point You need 1.9 pips so if you add spread the total cost is more then 2 pips. That is not everything, they have the worst execution i have ever seen to get in to a trade takes more then 1 second. You can see it on the movie i did and I attached here. Since wednesday last week I was sending orders to withdrawal my money and it happened just today on Monday that my money was send away from them. Service is worst ever as well...Maria Cole she was my contact person she was keep calling me like 8 or 9 times every day just to force me to open account with them, after i send money and I realized that the conditions are different that they told me and i wrote her that I wanna withdrawal my money she never even answer me. I send her couple of mails that Im asking her to contact me but she never did.
So I was trading with about 11 brokers but that one has the worst service the worst execution, they are very expensive and most off all they are liars...
