EBC Financial Group
EBC Financial Group
EBC Financial Group Press Release
Our USD10,000 to Taiwan After Typhoon Danas Was More Than Just a Figure
EBC Markets Briefing | Loonie grapples with tariffs in effect
EBC Wins Best Trading Experience Award at BrokersView Ceremony 2024
EBC Financial Group Recognised as “Most Trusted FX Broker” and “Best CFD Broker” at World Finance Awards
EBC Financial Group Supports Visually Impaired Children with Care and Compassion
"EBC has made my trading journey smooth and enjoyable."
What do you like best about EBC Financial Group?
1. The user center is pretty intuitive and user-friendly.
2. Exclusive assignment of a dedicated consultant for one-one-one service.
3. The website content is very rich, with detailed information on products, events and knowledge.
What would you improve about EBC Financial Group?
I hope the customer service responses can feel less AI-like. They are polite, and professionable, but a little distant.
Overall
The best trading platform I have ever used.
Thank you for sharing your valuable feedback and for your continued trust in EBC Financial Group.
We are delighted to know that you find our user center intuitive, appreciate the dedicated one-on-one consultant service, and enjoy the comprehensive content we provide on our website.
We have also noted your suggestion regarding customer service interactions, and we will continue to optimize our communication style to ensure our responses feel warmer and more engaging, while maintaining professionalism.
EBC remains committed to being your most reliable partner on your trading journey, offering a secure, efficient, and client-focused trading environment.
We wish you smooth trades and prosperous results ahead!
If you have any further questions, please feel free to contact our online customer service through our official website.
"Newbie-friendly"
What do you like best about EBC Financial Group?
The trading environment is stable and there is little chance of slippage
What would you improve about EBC Financial Group?
Hope there will be more trading varieties
Overall
The trading environment is stable and there is little chance of slippage
"Overall, I’m satisfied with the service and performance so far"
What do you like best about EBC Financial Group?
The efficiency of deposits and withdrawals, as well as the overall trading environment, have been satisfactory so far.
What would you improve about EBC Financial Group?
Everything is good so far, it would be perfect if customer support could maintain consistent response times during weekends
Overall
I’ve been trading with EBC for a few months now, and the overall experience has been very positive. Deposits are usually credited in real time, and withdrawals are also processed quickly, usually within the same day. Compared to some of the platforms I used before, EBC gives me great confidence in terms of fund security. I'm using MT4, and so far, I haven't experienced any sense of manipulation from the backend.
"Overall experience is good, hopefully the crypto product to be released soon"
What do you like best about EBC Financial Group?
Personal account manager to assist via email/Whatsapp/Telegram
What would you improve about EBC Financial Group?
Been trading XAU for a long period, swap rate is slightly higher than other broker but their negative slippage is fewer than positive slippage
Overall
Overall experience is good, mobile app to be released as soon as possible
Thank you for your continued support, we truly appreciate your kind words and valuable feedback.
We’re excited to share that our mobile app is currently in development, and we’ll be sure to keep you updated and notify you as soon as it’s ready for launch.
Warm regards,
The EBC Team
"Decent Broker with Room for Improvement"
What do you like best about EBC Financial Group?
The platform is generally stable and the trading environment seems fair. I appreciate that the spreads are reasonable and execution is smooth most of the time.
What would you improve about EBC Financial Group?
Withdrawal processing time could be faster. If the withdrawal speed could match the deposit time, it would make the experience much better. A mobile app would also be a helpful addition.
Overall
Overall, my experience with EBC Financial Group has been fine. It’s a solid broker for day-to-day trading, and I haven’t faced any major issues so far. However, there’s still room for improvement in withdrawal efficiency and feature development. Looking forward to seeing continued enhancements from their side.
"Professional"
What do you like best about EBC Financial Group?
The EBC platform is very good. I can achieve almost 0 spread when trading EURUSD.
They are actively involved in various corporate social responsibility initiatives globally.
What would you improve about EBC Financial Group?
Perhaps you could consider giving more visibility to your Corporate Social Responsibility initiatives on the official website to enhance public awareness.
Overall
Overall, this is the most professional and well-structured platform I’ve used throughout my entire trading journey.
"Excellent Service and Professional Support"
What do you like best about EBC Financial Group?
BC provides a secure and efficient trading environment with reliable execution and competitive spreads. What truly stands out is their customer service support team always responsive, professional, and willing to go the extra mile to resolve any issues or answer questions promptly.
What would you improve about EBC Financial Group?
A more detailed account dashboard and enhanced mobile features would further improve the user experience. Also, expanding educational resources could benefit newer traders.
Overall
My overall experience with EBC has been outstanding. The platform is stable and well-regulated, and I feel confident trading here. Their support team, in particular, adds great value by ensuring clients feel heard and assisted at every step.
"I will recommend it to my friends"
What do you like best about EBC Financial Group?
customer service fast to response. Deposits are fast and withdrawals are not restricted. Basically, can withdraw from the same bank you deposited with.
What would you improve about EBC Financial Group?
I hope a mobile App will be released in the future to make operations more convenient and efficient. Looking forward to your future developments!
Overall
Overall, everything is great. The user experience is very good, and it is very user-friendly for me as a novice. Basically, I just need someone to help me.
"good trading environment"
What do you like best about EBC Financial Group?
trading environment is quite good I'd say, not much slippage problems and deposit withdrawals process are also quite smooth
What would you improve about EBC Financial Group?
would be nice if they have their own app
Overall
been trading for 1 year+ with ebc, overall experience I'd give it a 10/10, nothing to complain about so far. Their customer service team is also very responsive and can assist in any problems I face.
"Customer service and withdrawal"
What do you like best about EBC Financial Group?
Really happy with the customer service from EBC. They reply fast, are super helpful, and always friendly
What would you improve about EBC Financial Group?
I did notice that weekend withdrawal tend to be a bit delayed. would be great if weekend withdrawals could be expedited
Overall
Overall, I’m really happy with the service
Please kindly note that at EBC Financial Group, withdrawal and deposit requests can indeed be submitted on non-business days. However, due to the nature of non-business days, there may be a delay in processing. For example, withdrawal requests submitted during the weekend are typically processed on Sunday and are expected to be received by the following Monday at the latest. Lastly, we wish you smooth trading and a wonderful day!
"Trading environment"
What do you like best about EBC Financial Group?
pips, speed, environment, reliability and transparency
What would you improve about EBC Financial Group?
more products, in-depth daily analysis would be really helpful
Overall
I've been trading gold on EBC for a while now, and overall the experience has been quite good. The platform runs smoothly, with reasonable spreads and fast execution. Even during periods of high market volatility, orders are executed successfully—though I wouldn't necessarily recommend trading in such conditions, haha... The customer service team also responds quickly. Hope the platform keeps up the good work!
Your suggestion has been noted and will be carefully reviewed by our team. At EBC Financial Group, we are committed to delivering a secure, transparent, and high-quality trading environment for all our clients. Lastly, we wish you smooth trading and a wonderful day!
Overall
Tight pips and a superb trading environment！ I'm a scalper and I have to say EBC is not like those bucket shops out there that only give you negative slippages and order rejections! execution is great and pips are raw!
