FBS

again and again i like to trade gold with them and no problem at all with withdrew
i funded my account using many methods with no problem
very safe but i did not tried the insurance program

Dear Yunni, it's so nice to here from you again.
First of all, FBS is a reliable and regulated broker by IFSC and CRFIN.
Let's start from the very beginning. We processed your claim and all the necessary corrections on the account were made, i.e. the required orders were annulled with their total loss restored on your balance, profitable orders were placed back with their total profit return.
Before the withdrawal was processed you started you own game: sent a claim to our regulator, posted everywhere negative posts in spite of the fact that we fulfilled all your requests and never wanted to hold your funds.
For that reason we had to frozen your funds (according to our Customer Agreement) until the CRFIN investigation of the whole issue would be processed.
As we always intented to cooperate and settle this peacefully, we offered you to sign the Settlement Agreement, after you signed it the withdrawal was processed right away.
So, now everything is settled, you received you money.
And may be it's no business of mine, but please don't trade on the money for your son's studies!

Hi everybody, I am back and sorry about disappearing for a while - however you would know why I had to after hearing my story, which is a sad one - thanks to fbs.

Basically the last thing everybody knew is FBS had illegally kept MY funds for over 2 weeks and forced me to sign an additional 'agreement' in order to get MY money back - why I use word 'forced'? Because that money should be at my dispense and not a single word in the Customer Agreement gave FBS the right to take it away from me, after they had to accept my initial claim about the mistaken orders and make the balance available to me. So let's face it: the reason for FBS to hold my money is not 'we were still under disputes about the wrong orders' as they claimed (because that initial dispute had already been resolved before it came to everybody's attention and I accepted it); the only real reason for FBS to do so was that I chose to use my legal rights as a customer to bring this issue to the public eyes - if you read the additional 'agreement' they forced me to sign, it says I had to remove all my posts on internet before I can get my money back! So if a customer chooses to complaint and write bad but true posts about a broker, he can not get his OWN money back? Please try and describe such broker's behavior if it's not 'bully' or 'rogue', and I'd love to see how FBS shall comment on and justify such behavior pattern of theirs

And btw, I'd like to remind everybody once again: FBS is NOT regulated - not by a single regulator in the whole world! I have raised this issue to the attention of CRFIN, the so-named 'regulator' claimed by FBS, and after I went through all the official procedure instructed by CRFIN's official website, they had come back to me 'Currently, while there is no legal regulation, the services for clients are provided generally on behalf of foreign companies, registered in regulated or off-shore jurisdictions.' - meaning 'go away, we cannot do anything about this off-shore company'. The most funny part is, when I called CRFIN, where few people can speak English, one guy even yelled at me 'go away, go to to the police' - very professional and reliable for a 'regulator' ha?

And finally, here is what happened to me: I did get the money back, however it was too late - I requested the money back on 12th Aug as I needed that money to pay my son's deposit for his study abroad from the begining of September; he had been planning that for a long time, however the money I should have got from FBS by middle August never arrived till the end of August, so I had to try borrowing money from banks and people, which failed probably because I'm retired and too old. So my son had to give up his study plan this year, and I had to work myself aroundlike a dog trying to fix the messes caused by FBS's 'responsbible behaviors'. And that's why I was too busy to come back.

So all in all, if you only care about wether I got my funds back, you can lable this case as 'resolved'; but if you ask me wether I still think FBS is a scam broker, I will say 'YES YES YES'!!!

And should anyone go trading with FBS without considering the facts I provided, I will personally come to your house and slap your face!

so far I have never had a bad incident during trading in the FBS. My trading is always smooth and withdrawals are always on time. I use IB in FBS, they always give you a rebate of trading according to the number of lots that I do.

I would like to inform all the FPA members that the client's withdrawal was confirmed yesterday and today we sent the bank confirmation to the client.

Dear Yunni, please note that we haven't received any emails from you to [email protected] since August 21. Yesterday we sent you an official reply with the Settlement Agreement and still there is no reply from you. You need to sign an Agreement and send it and your official confirmation to [email protected].

Dear Yunni!

As you know, we have satisfied your complaint and the required orders were corrected with their total loss restored on your balance.

To tell the truth, it is still not clear, why you decided to act before the Company provided you with an official reply.

However, it is not our intention to go on disputing on the matter.

Moreover, we have repeatedly offered you to settle this issue peacefully by signing a Settlement Agreement.*

Please be informed that our offer still stands. We are willing to finally resolve this incident.

I have been using FBS for 3 years and i'm fully satisfied with the service given. FBS always give me the best service in terms of deposit and withdrawal. If i'm facing any problem or issue with my deposit or withdrawal, my Master IB will help me as fast as he can in order to solve it besides the help of other FBS members

Today, 26/08/2014, FBS and I have agreed to resolve the issue (claim ticket number LTK1221601642974X). And I can confirm that the dispute is now fully resolved and I do not have any complaints regarding this issue.

Meanwhile, FBS and I have signed the following Settement Agreement:

Settlement Agreement
This Settlement Agreement is between acting in his capacity as Directior of the FBS Company (hereinafter 'FBS Company') and Yunni Long (hereinafter 'Customer').
Whereas, FBS Company and Customer have reached an understanding on the incident with deals execution from August 8, 2014 (claim ticket number LTK1221601642974X).
Therefore, in consideration of the mutual covenants and agreements contained
herein, the parties agree as follows:
1. Customer agrees to remove all the negative reviews on the Company regarding the above incident which she had published on the Internet. In case it is impossible to remove the review the Customer is obliged to publish a refutation and confirmation that the dispute is now fully resolved and the Customer does not have any complaints regarding this issue.
2. FBS Company shall transfer the remaining balance in the amount of $5850.04 from the trading account 360309 to the Customer's personal bank account the next business day after the Customer fulfills her obligations in accordance with p.1 of the present Agreement and informs the Company via e-mail.
3. In case the Company does not comply with the commitment in accordance with p.2 of the present Agreement the Customer has the right to refer to the Agreement and re-publish negative reviews, as well as to apply a complaint to CRFIN.
4. The Customer has the right to receive a copy of the present Agreement.
5. The Company has the right not to process the withdrawal of the remaining balance on the Customer's trading account until the Customer provides the Company with the signed copy of the present Agreement and removes all the negative reviews on the Company.

Please note: 1. My claim to CRFIN has been officially withdrawn on 22/08/2014 as confimred by email of Mr Evgeny Masharov Vice-chairman of the CRFIN Governing Board;
                     2. I have published refutation and confirmation that the dispute is now fully resolved and I do not have any complaints regarding this issue, since the posts cannot be removed on the involved websites, and I have sent FBS screen shot of this as proof.

Thus, I, as the Customer, have fullfiled the part of obligation required by the Settlement Agreement, and according to the Settlement Agreement, the FBS Company is required to return the amount of $5850.04 to my bank account the next business day of today 26/08/2014, which is tomorrow 27/08/2014.

AnnaFBS posted:
Dear Yunni!

We processed your claim and all the necessary corrections on the account were made, i.e. the required orders were annulled with their total loss restored on your balance, profitable orders were placed back with their total profit return. We sent you an official reply with the request to confirm that your claim is resolved. We also confirmed your withdrawal request as you requested.

At the same time you sent a claim to our regulator CRFIN without receiving our official reply to your request and when the problem was resolved, we were waiting for your reply, but did not receive any.

On 12/08/2014, you sent an email indicating you are willing to return my money; on the same day, I replied and specifically wrote:

Dear Sir/Madam,

I am glad to hear you have made the decision to reslove my complaint, and I confirm I shall accept the offer and suggestion, on the condition you cancel order 18725841, 18726541 and18745732, and immediately reimburse my account with:

18725841 loss: $2512
18726541 loss: $3472
18745732 loss: $2660

and make my account total balance = $2512 + $3472 + $2660 = $8644

As soon as the agreed balance arrive in my account, I shall take actions on my side to return the reputation to your company.

Many thanks.

Regards,

Yunni Long

So you have received my reply instead 'did not receive any' - this is LIE # 1.

AnnaFBS posted:
For that reason we had to contact our bank to request to return the funds. So the withdrawal confirmation we had sent you before was real, but as you didn't want to solve the issue peacefully, we had to cancel the withdrawal and freeze the funds until the claim to our Regulator will be resolved.

1. Can you please provide a copy of wire transfer confirmation from the BANK to prove you did complete the transfer on 14/08/2014 - the day Alena sent me the 'confirmation' which you claim to be 'real'?

2. Please explain how you are able to 'cancel' a bank wire transfer after 4 DAYS you completed it? I'm pretty sure everyone here, who has been dealing with financial industry for at least a decent while, will be trmendously interested in that. Or please tell me which bank you were using to send me the money
- I will contact them myslef to obtain an official bank letter to expose you BIG FAT LIE # 2!

AnnaFBS posted:
I should add that on August 18 we offered you to sign a mutual Settlement Aggrement as a consent of the intentions. But you did not accept the agreement. That is why the funds were frozen until we proceed with the dispute.

And 'me not accept the agreement' causes 'why the funds were frozen until we proceed with the dispute' is the LIE # 3, the real reason is: FBS, a bully, who sees its customers as enemies and exploitable resources, cannot tolerate the fact the supposed-to-be stupid/craven customers have the guts and ability to challenge their lies, and they cannot accept the fact they have to be FORCED to admit their scamming tricks.

I reported this to CRFIN because according to STANDARDS AND TERMS OF BUSINESS FOR CRFIN MEMBERS:

    6.1. CRFIN Members and their employees are prohibited from:
    6.1.1. acting with intention to inflict harm upon another person, and to abusing their rights in any form;
    6.1.2. deceiving or misleading, or attempting to deceive or mislead their current or potential customers.
    6.1.3. willfully providing a customer with a false report, or entering a false record on any real or non-existing forex transaction to company documents.
    6.1.4. disseminating false or misleading information on any instrument price, or a knowingly inaccurate report, that affects (or is intended to affect) the price of any financial instrument and/or trading decisions made by customers;
    6.1.5. willfully submitting false or misleading information to the CRFIN;
    6.1.6. embezzling any funds obtained from a customer as a margin deposit, or any profit from transactions.

    And FBS:
    1) FBS suddently changes terms&conditions without notice to put traders under disadvantaged situation (check the several recent reviews from other customers of FBS, as published on FPA ) - which breached clause 6.1.1;
    2) FBS deliberately lie and distort about the execution of new T&C so they can choose which explanation can be produced to cause you loss - unless you take the effort to keep every bit evidence of your account and chat history, you won't have a chance to not to loss - which breached clause 6.1.2;
    3) FBS creats fake account execution history - means they manipulate your trading account - they FAKED order 18741040 on my account to prove 'I had not enough margin to open a hedging position to stop lossing money' (Note the price they faked on that order is 1.33050 of EURUSD, and EURUSD never hit that price THE WHOLE YEAR by then, check my previous screen shot link for evidence in this thread) - which breached clause 6.1.3.
    4) FBS illegally keeps my funds $5850.04 and refuses to return it to me - which breached clause 6.1.6.

And I have to warn everyone two most important points:

1. Though now the argument is about the funds withdrawal, the real issue you should be concerned is the original issue should have happened including:

    1) FBS suddently changes terms&conditions without notice to put traders under disadvantaged situation (check the several recent reviews from other customers of FBS, as published on FPA );
    2) FBS deliberately lie and distort about the execution of new T&C so they can choose which explanation can be produced to cause you loss - unless you take the effort to keep every bit evidence of your account and chat history, you won't have a chance to not to loss;
    3) FBS creats fake account execution history - means they manipulate your trading account - they FAKED order 18741040 on my account to prove 'I had not enough margin to open a hedging position to stop lossing money' (Note the price they faked on that order is 1.33050 of EURUSD, and EURUSD never hit that price THE WHOLE YEAR by then, check my previous screen shot link for evidence in this thread).

While FBS is trying to pull everyone's attention to the 'withdrawal dispute' should actually shouldn't exist at all, these facts are the ones people should focus and request explanation for from FBS.

Dear Yunni!
If the issue is now being public, let us explain our position, so that it would not be just one-side consideration.

We processed your claim and all the necessary corrections on the account were made, i.e. the required orders were annulled with their total loss restored on your balance, profitable orders were placed back with their total profit return. We sent you an official reply with the request to confirm that your claim is resolved. We also confirmed your withdrawal request as you requested.

At the same time you sent a claim to our regulator CRFIN without receiving our official reply to your request and when the problem was resolved, we were waiting for your reply, but did not receive any.

We have satisfied all your complaints to the full extent. However, we have not received an actual confirmation of the dispute resolution from your side. Therefore, the fact that you have filed a complaint to CRFIN automatically means that you refused our suggestion. In that case, we are determined to stand our ground and provide all the arguments that we believe will be substantial enough for the Regulator to decide in favor of the Company. At the present moment the remaining balance is returned to the trading account 360309 and frozen until the dispute resolution. For that reason we had to contact our bank to request to return the funds. So the withdrawal confirmation we had sent you before was real, but as you didn't want to solve the issue peacefully, we had to cancel the withdrawal and freeze the funds until the claim to our Regulator will be resolved.

I should add that on August 18 we offered you to sign a mutual Settlement Aggrement as a consent of the intentions. But you did not accept the agreement. That is why the funds were frozen until we proceed with the dispute.

Newest update: after several emails and complaints, FBS finally decided to admit the mistake and return the money to me - good? Not yet!

1. I tried to communicate with FBS and they agreed to give my money back on 12/08/2014, and I agreed to withdraw my complaint from CRFIN once they return my money;

2. On 14/08/2014, Alena from FBS sent me a confirmation of funds withdrawal;

3. On 18/08/2014, it turned out the confirmation sent by Alena was FAKE and FBS never really transfered my money $5850.04 back to my bank account - as Olga Trifonova from FBS sent me another email today telling me that they've decided to freeze my withdrawal transaction because I haven't withdrawn my complaint from CRFIN and other online forums yet;

Should I have got money back by now - yes according to their T&C; would I get my money back - hope so but yet to find out!

Before it totally gets resolved, stay alerted!



Letter of 'withdrawals confirmed' on 12/08/14:


FBS Support
To Me
Aug 14 at 2:40 PM

Dear Yunni Long,

We have generated a support ticket to help us track your inquiry. Your ticket code is LTK1221601654784X. Please use this code in any further communication.

Please, be informed that both your withdrawal requests have been successfully confirmed. Kindly find attached a confirmation of your wire transfer processing. We are waiting for your counteraction as agreed.

Should you require further assistance or information, please reply to this message or chat live with us during our business hours.

Sincerely,

Alena Ignatyeva
 

FBS Support
Email: [email protected]
Web: https://www.fbs.com
 


Letter of 'withdraw transaction freeze' on 18/08/14:

FBS Support
To Me
Aug 18 at 4:30 PM

Dear Yunni Long,

Unfortunately, we still have not received any reply from you to our last message (Ticket code LTK1221601654784X).

As you may recall, we had agreed that as soon as your orders are corrected and your requests are processed you would withdraw your claim to CRFIN and delete your comments on the forums, considering that they had been filled before the official reply from the company was provided. However, there has been no sign of your going through with our agreement up to the present moment.

Taking into consideration that no actions were taken on your side, the decision has been made to freeze your withdrawal transaction via bank wire.

Given the circumstances, in order to avoid any future misunderstanding, we are forced to request the written confirmation signed by you. The confirmation should acknowledge the fact that you are satisfied with the measures undertaken by the company in response to your claim and no longer have complaints regarding this issue. You may attach a scanned copy to your reply.

Please let us know if you are still willing to cooperate.

Sincerely,

Olga Trifonova



FBS Support
Email: [email protected]
Web: https://www.fbs.com

Update: Despite that FBS representatives have been constantly lying and trying to cheat customers, I managed to make them officially admit that they breached the T&C. However instead of being honest and taking responsbilities for their mistake, FBS just decided to empty my account completely, yes EMPTY!! Now you know what you shall face to by signing up with a unregulated scam broker like FBS - literally getting EVERY PENCE of yours ROBBED!

Chat start time Aug 12, 2014 2:02:03 AM EST
Chat end time Aug 12, 2014 2:58:24 AM EST
Duration (actual chatting time) 00:56:21
Operator Alena

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Alena'
info: Your Issue ID for this chat is LTK1221601646890X
Alena: Hello. How can I help you?
Yunni Long: Hi it's Yunni 360309
Yunni Long: so it has been another 24 hours, not only you haven't resolved the original issue of unexecuted sell stop orders, you have started to manupulate my trading by 1)making up fake order 18741040 2)
Yunni Long: 2) closing 18725841 twice and causing me loss more than $6000 from these two orders
Yunni Long: while I myself didn't do any execution request
Yunni Long: so Can I get a reasonable explanation or your company decided to just be pure scamming now?
Alena: The thing is that effective from 8 August 2014 you have been notified that the conditions of 60% bonus promotion were changed. The main change is that the maximum available leverage for trading on 60% bonus funds is 1:200
Alena: Your leverage was changed yesterday and, consequently, one of your orders was cancelled by dealer due to margin insufficiency and the second one was closed by StopOut
Yunni Long: hahaha
Yunni Long: do you want me to quote what Mary said yesterday?
Yunni Long: Yunni Long: and when was the new term changed?? Mary: It was changed on Aug. 11 (today) at 9:00 MetaTrader time
Yunni Long: chat ticket LTK1221601644033X
Yunni Long: you really have no shame by telling lies do you?
Yunni Long: the new bonus T$C was published on [Mary: It was changed on Aug. 11 (today) at 9:00 MetaTrader time], and my sell stop order price was hit by the first hour of MetaTrader time on Aug. 11 (today), while all my other positions were opened before Aug. 11 - so how could you have any excuse to not execute my sell stop order!!
Alena: Please, kindly note that we are referring to the following news release (Friday, August 8, 2014 - 12:30)
Alena: It contains the link to the full conditions of the promotion available directly in your Personal area
Alena: Kindly re-read the conditions to find the necessary condition out
Yunni Long: hahahaha, so ignore that I have proof of my real leverage of 8th Aug in screen shot and the chat history Mary said
Yunni Long: let's take what you said that it is effective from Aug. 11
Yunni Long: is that what you are telling me now?
Alena: No, madam, what I am telling you is that your leverage was not changed on 8 August due to the server mistake
Alena: And it was done yesterday to correct this mistake
Yunni Long: Then please explain how could order 18725841 and 18726541 be executed on 8th Aug under the leverage 1:200?
Yunni Long: so you just admitted it is your server's mistake!
Yunni Long: Bingo!
Yunni Long: so correct the mistake and nurish my order 18725841 and 18726541
Yunni Long: it is YOUR SERVER MISTAKE - you just literally admitted it!!
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Alena: It is our server mistake not to have changed your leverage on 8 August, which was done on 10 August to correct it
Alena: It caused your margin insufficiency
Yunni Long: so it is your server's mistake, not mine right?
Alena: We have warned you about it, but it seems, you were too absorbed in other issued
Yunni Long: Alena: Please, kindly note that we are referring to the following news release (Friday, August 8, 2014 - 12:30) Alena: It contains the link to the full conditions of the promotion available directly in your Personal area Alena: Kindly re-read the conditions to find the necessary condition out
Alena: So we do have the right to correct the mistake caused by technical issue, right?
Yunni Long: yes of course, but I only follow the terms and conditions
Yunni Long: you just said ' Please, kindly note that we are referring to the following news release (Friday, August 8, 2014 - 12:30)'
Yunni Long: so according to the terms & conditions which came to effect on 8th Aug, my leverage should have been changed to 1:200 from 8th Aug
Alena: Yes, right
Yunni Long: and thus my order 18725841 and 18726541 should not have been executed under the new terms & conditions on 8th Aug
Yunni Long: do we agree on that?
Alena: It should have been executed that way, but due to technical issue we could not have changed your leverage in due time, so it was changed yesterday once we spotted the mistake
Yunni Long: however it is YOUR SERVER MISTAKE caused the order 18725841 and 18726541 executed wrongly, so please take responsbility for your mistake!
Yunni Long: again, not my problem, yours - I only stick to the terms & conditions agreed by both of us
Yunni Long: you should stick to the terms & conditions too no matter what mistake you or your serve had, right?
Alena: Yes, madam, we we do stick to our own terms and conditions by changing your leverage accordingly like we did to other bonus accounts of all our clients
Yunni Long: so about the order 18725841 and 18726541, what are you planning to do to correct this mistake?
Alena: What are you expecting us to do with these orders, please?
Yunni Long: very simple: it's wrongly executed as they should never have been opened in the first place, so nurish them and put the wrong loss caused back to me
Yunni Long: actually your 'expert' modified my order history, so the order 18745732 left as half of 18726541 should be nurished and reimbursed to me as well
Yunni Long: https://prntscr.com/4bsx1z
Alena: Ok, let us consider the case, we have received your e-mailed claim and will provide you with a proper response today
Alena: Kindly take into consideration that such cases might take some time to be regarded
Alena: The only thing I ask you for - to wait until we provide you with the answer
Alena: Please, be informed that we are going to discuss it with the company's chief board and therefore it requires time to come to an agreement in all sides
Yunni Long: Just some kind advice: telling more lies to cover up one lie is not the best way to treat customers, especially those who have brains. If your company had chosen to be honest and responsbible simply in the first place, all the drama and the following troubles ahead wouldn't have developed at all
Yunni Long: and finally, please do me a favor okay?
Yunni Long: As I would do me yours as you asked me to wait
Yunni Long: just forward this chat to the board for consideration, and remind them to read the following:
Yunni Long: Mary: As for informing the customer, please, kindly check Customer Agreement: p.7.3. Correspondence (documentation, announcements, notifications, confirmations, reports, etc.) is considered to be accepted by the Client: Mary: a) An hour after sending it to their email; Mary: b) Immediately after sending it by internal email of the trading platform; Mary: c) Immediately after finishing a conversation by phone; Mary: d) After 7 days since sending it via post; Mary: e) An hour after placing it at the Company website. Mary: e) An hour after placing it at the Company website.
Yunni Long: Can you do me that favor?
Alena: What are you hinting at?
Yunni Long: just forward this chat to the board for consideration, and remind them to read the the T&C Mary gave me yesterday
Yunni Long: it's not hinting, it's clear request
Alena: Ok, I will, madam
Yunni Long: thank you Alena, and hope I won't have to bother you and myself with such unnecessary conversation further
Alena: Me too, madam. We will let you know once a decision is taken
Alena: Thank you for your patience
Yunni Long: Bye and have a nice day!
Alena: Thank you for visiting. Please contact us at anytime.
info: Your chat transcript will be sent to [email protected] at the end of your chat.



Screen shot:
https://prntscr.com/4c2usq (emptied account)

I was attracted to FBS for their bonus offer, and now I understand why the offer such - because they know you won't be able to make profit, with their dirty scam-ish tricks!

I opened an account with FBS on 6th Aug 2014 and made an initial deposit of $1000, and I'd say my trading went not too bad in the next few days as my balance became more than $5000 by 8th Aug 2014 (Friday) - that's the point FBS began to act funny and suspicious: they increased the spread from normal 1.1-1.4 pips to 2 pips plus (much more than 2 pips considering you never get the quote the system shows!); they began to make the chart moving really slow and you hardly see the actual situation...

And if it's not enough, they simply just freeze your platform and literally STOP you from trading! So on 8th Aug 2014 Friday night, I suddenyly found I cannot close my positions (at a price where I can make slight profit and go right with the market trend) or make any modifications to them, neither could I place any new orders! I kept trying and waiting but the platform kept failing with 'off-quote'! So I reported this issue via their livechat immediately - Olivia on the livechat just asked me to send her the screen shot of my MT4 platform (which I did immediately), and then she just told me her 'shift is over' and 'I need contact them on next Monday', and she just left! I tried to connect with livechat again but nobody answered - and it's only 9 pm, the market was not even closed!!

Despite my extreme anger and satisfaction, I still followed Olivia's instruction and contacted FBS's livechat around 7:10 am UK time (yes first thing in the morning), and this time I connected to Alena. I explained the whole situation and asked them to manually close my orders around the price I wanted. Alena played a little bit 'terms & conditions' and '10 days timeframe' trick. Despite my outrage, I still decided to wait. However, in a short while, I received a response email from FBS informing me they're gonna do nothing basically, as 'there is no intention to close orders and the requested price was not reached, according to the logs', and that's the point I was convinced FBS IS ANOTHER SCAM!!!

Now let me explain my accusation with justice:

1. The response email itself is full of basic mistakes (purposed in my guess) and lies - the server was found frozen by me at 19:31:40 on 08/08/2014 (as I was trying to make modification to my order and system failed), and the price for EURUSD between 19:45 to 20:00 on 08/08/2014 was 1.34127 - 1.34161, and my requested price was 1.34150 - so the price did reach my asked level, AFTER the server was frozen and I was stopped from any execution;

2. I immediately connected to Alena, who wrote the response email herself, and raised my strong objection, and here comes the second dirtiest scam act of forex brokers (wait for the FIRST): Alena again told me I had no intention closing those positions, as they can ONLY REFER TO ACCOUNT LOGS TO JUDGE THE INTENTION. I explained my situation: as the server was frozen, I was not sure if it's my internet or other reasons, if it's temporary or permanant, so I wouldn't be so imprudent to click 'close' button directly as it can result huge slippage since the server was slow/frozen, but of course Alena would follow her company's moral stance and deny my explanation. I didn't hold on to it because I found one more important fact: I tried to place 8 lots EURUSD sell stop order at the price 1.34050 for hedging purpose as well - I tried many times, and they all failed with 'off-quotes', which were all RECORDED IN MY LOGS! And Alena began to speak evasively (by pretending she didn't hear me pointing out their lies and mistakes), and just promised this would be looked into 'quickly'. So, more waiting!

3. While the market is moving against me (cuz my set orders and requests were not executed!), I start to worry and do research about FBS as a company - mainly it's regulation, and I was shocked to find FBS IS NOT REGULATED (properly) and it scared the sh*t out of me - it means they can basically do whatever they want to you and not need care about what you have to say even it's truth only but nothing else! For example, if they don't like you making profits, they can just purposed creat some issue for you and wait for your claim, then abuse the '10 days response time-frame', and the best you get is go back to normal (and you have to be very luck I believe); and then all over again, and again... all your trading life could be wasted in such exhausting circle and your hard earned money would be just robbed, if you haven't ran away

quickly enough - all because there's NO PROPER REGULATION!

4. There are not only one broker in this business lacking proper regulation, I'd admit, so it all depends on the company's own ethics and profession for decent act - and for a company like FBS, you can set assured that is NOT the case! Among my ten years trading life and rich experiences (problems as well) with numerous brokers, I can confidently say FBS proved as the DIRTIEST scam I ever met - not only they scam you, they even can't find a slightly more smart trick to fool you, as all the lies they tell are apparent and self-contradictory! So I want the 8 lots EURUSD sell stop order to be executed at set price 1.34050 (at least), as the failed attempts are recorded in the logs - it was their excuse of 'no log record' to deny my order close wish just about 10 minutes ago, but now with the hard fact of log history, they just began to look for other excuses, just like a scam company would do exactly! First they told me at the price 1.34050 I had not enough free margin - while the truth is I should have around $500 free margin at that price level, and it's more than enough to open a hegding position, and possibly another 8 lots sell position - and such positions should have all hit the take profit level already; then they told me for a bonus acount the max leverage should be max 1:200 - while I always have had 1:500 since my account opening till this very moment! They showed me the t&c about it which I can confirm but never saw before (guess they changed without notice) , and said 'even I have 1:500 now, it should be changed to 1:200' - however if so, the two positions I requested to close at 1.34150 shouldn't even have been opened in the first place! So I just asked them the following simple question: 1. if the leverage should be 1:200, should be order 18726541 be opened? 2. If it's the 1:500 I always have had since account openning till right now, should my sell stop order at 1.34050 have enough margin to open, considering it's a hegding position and I had about $500 free margin there? And it should take a whole afternoon for them to answer such a simple a question!!! While I am writing here, I'm also talking to Maria from FBS livechat, and I kept asking her this simple question, but you know what - she could't even answer such a simple question, but keeps avoiding it by telling irrelevant stuff; and after my constant request to have someone do the simple math from the whole company, she began to act like a total fool and complete outsider of forex trading - she couldn't do the simple math of 'is 1600 - 1137 a positive number', neither does she even know what 'sell stop order' is (she told me 'Please take a notice that there was no such price as 1.34050 on Friday.' as she thought that might be why my 'SELL STOP' order wasn't executed)! BUT, above everything, here comes the dirties and most funny act I ever see from all brokers: to prove 'I had not enough margin to execute the sell stop order at price 1.34050', they even made up a FAKE order history on my platform, only that someone made the most stupid mistake for the whole scamming world - he made the set price as 1.33050, instead of 1.34050, with a order comment 'delete [no money]' - hahahahaha, can anyone please please kindly tell me if you ever saw the EURUSD reached price 1.33050 this whole year??? And yes I kept all the screen shot and chat history - before this happened, I was just gonna write reviews on websites, but now I shall file FBS as scam OFFICIALLY to their so-named Russian regulator and every place I can find!

5. Now after all the whining, let's do this simple math all together and see how FBS shall responde: the time is 18:10 UK time (20:10 MT4 platform time), and the current bid price of EURUSD on FBS's unlimited account is around 1.33830. My free margin showed in FBS's account is about -1300, and I literally have two 4 lots sell positions open and two 8 buy lots positions open, which makes my actual effective position 8 lots buy EURUSD. So what my free margin should be if the EURUSD bid price moves to 1.34050? My answer: 8 lots EURUSD position would gain $800 from every 100 mirco pips, and 1.34050 - 1.33830 = 0.00220, so the difference is 220 mirco pips. $800 x (220/100) = $1760, and 1760 - 1300 = 460. Bang, POSITIVE and way MORE THAN ENOUGH to open the hedging 8 lots SELL STOP order! Mary used the excuse that the new bonus T&C gave max 1:200 leverage so my sell stop orders shouldn't be executed due to insufficient free margin - however, the new bonus T$C was published on [Mary: It was changed on Aug. 11 (today) at 9:00 MetaTrader time], and my sell stop order price was hit by the first hour of MetaTrader time on Aug. 11 (today), while all my other positions were opened before Aug. 11 - so how could you have any excuse to not execute my sell stop order!!

I care much about my money, but I HATE dirty shamless scammers, so I would do everything I can to ruin such scammers' business to save more innocent people become victims, just like me! So, if you don't wanna be completed exhausted, frustrated physically, mentally and most important FINANCIALLY - STAY AWAY FROM FBS FOR GOD'S SAKE!!

P.S. While I'm still on the livechat of FBS, keeping pushing them for a simple answer about the free margin, they just disclosed their rogue true face - by suddently changing my account leverage to 1:200 (yes, no notice at all), and brutally closed one of my 8 lots buy positions and caused me losing 2512 dollars!!!

P.S.2 I have attached the screenshot url and part of my account log history, so refer it as proof freely:

Screen shot:
https://prntscr.com/4bswob https://prntscr.com/4bswuu https://prntscr.com/4bswwr
https://prntscr.com/4bswyi https://prntscr.com/4bsx05 https://prntscr.com/4bsx1z
https://prntscr.com/4bsx4c https://prntscr.com/4bsx66

Logs:
19:34:23.538 '360309': previous successful authorization performed from 42.49.215.172
19:34:26.081 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
19:36:41.056 '360309': modification of order #18726541 buy 8.00 EURUSD at 1.34138 sl: 1.00000 tp: 0.00000 -> sl: 1.00000 tp: 1.34250 failed [Trade context is busy]
19:36:41.056 '360309': modify order #18726541 buy 8.00 EURUSD at 1.34138 sl: 1.00000 tp: 0.00000 -> sl: 1.00000 tp: 1.34250
19:37:33.054 '360309': login
19:37:36.711 '360309': login
19:37:37.555 '360309': previous successful authorization performed from 42.49.215.172
19:37:47.159 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
19:38:00.191 FBS Trader build 670 stopped
19:38:14.993 FBS Trader build 670 started (FBS Inc)
19:38:14.993 Data Folder: C:\Users\flower\AppData\Roaming\MetaQuotes\Terminal\9D15457EC01AD10E06A932AAC616DC32
19:38:19.800 '360309': login
19:38:23.326 '360309': login
19:38:24.178 '360309': previous successful authorization performed from 42.49.215.172
19:38:30.501 '360309': login
19:38:33.606 '360309': login
19:38:35.467 '360309': previous successful authorization performed from 42.49.215.172
19:38:45.615 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
19:41:04.479 '360309': login
19:41:08.140 '360309': login
19:41:08.976 '360309': previous successful authorization performed from 42.49.215.172
19:41:19.461 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
19:44:27.419 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes]
19:45:08.282 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
19:48:49.132 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes]
19:50:31.375 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
19:51:57.854 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Trade context is busy]
19:51:57.854 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 1.33850
19:53:54.370 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes]
19:55:21.660 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33850 failed [Off quotes]
19:56:30.235 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 0.00000
19:56:56.586 '360309': login
19:57:00.885 '360309': login
19:57:01.793 '360309': previous successful authorization performed from 42.49.215.172
19:57:15.259 '360309': pending order sell stop 8.00 EURUSD at 1.34050 sl: 0.00000 tp: 1.33900
20:00:26.989 '360309': order sell stop 8.00 EURUSD opening at 1.34050 sl: 0.00000 tp: 1.33900 failed [Off quotes]
20:18:27.391 '360309': modify order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250
20:21:31.996 '360309': modification of order #18725841 buy 8.00 EURUSD at 1.34148 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.34250 failed [Off quotes]
20:22:17.234 FBS Trader build 670 stopped

menoer posted:
best broker I ever seen

10 months so far so good for me

Thank you riki143, theangelwing, Sun Market Inc, Hagasyi Maqi, ujhe, juwairiah wijayanti, King_99, menoer, outhebox, Redz, kidspips for sharing your feedback! Your opinion is really important to us!
Have a profitable trading with FBS!

Magrs7 posted:
I had Account 154870 in FBS. When you first bring try earnings came the answer to refuse to give a profit. Anna wrote a kind of hacker that I - a cheater, a proxy server America opened bonus account repeatedly (which is a blatant lie). All the money written off and Goodbye. After that, walked across the expanses and-net and read that many of these customers will rush the same way. I am sure that most of the fake reviews. And trust company FBS their money is impossible. I'm amazed at how such a big competition FBS does not think a little further, perhaps deluded hope that traders will be silent, perhaps the word - the reputation of alien ... Lying on the part of the company continues ... Traders please be vigilant, I would like to share my roller coaster experience, can someone help you avoid losing money ... I see the company's hope for good luck deception and lies down their business at any cost to take away money from traders ... it is a pity that such companies spoil the view of fair business in forex ...

Yes, we give bonuses to our clients, but all the bonuses have its conditions. You broke the main condition of this promotion. Next time, please read the rules carefully.
Thousands of traders receive this bonus and withdraw their profit without any problems and restrictions. Some of them shared their sercrets of successful trading: https://www.fbs.com/5usd-success-secrets
I am sorry this happened to you, but unfortunately the rules are abused, and this fact can't be cancelled.

Magrs7 posted:
They are scam,they just do whatever they want,i made bonus on forum and then I made decent profit without even hedging and then they cancelled all my bonus and profit without any reason.

Dear Magrs7, the number of your posts all over the internet doesn't change the fact of your abusing the Welcome bonus rules.
You used proxies or other software modifying the real IP address in your trading. This is totally prohibited by Welcome Bonus Rules: 'It is prohibited to work via proxies or any other software modifying the real IP address'.