To use chat, please login.
Back to contacts

One Trade Review Scores

Overall score: 3.2 / 5

Total votes: 24
Customer service
1 - Worst 5 - Best

One Trade Discussion

Feb 02 2018 at 11:56
27 posts
Warning every body,

This firm is not allowed to withdraw by credit card! But it tell us we can use this option, just not allow to do so.

Dec 14 2017 at 08:31
1 posts
Finlay i have been paid. The only issue now is the large overnight spread on some pairs. The spread on major pairs are very good for intraday.

rickcui (huitailang)
Jan 15 2017 at 16:08
14 posts
onetrade posted:
@lewistrader Yes absolutely,

Scalping is allowed. Also, our execution on average is below 15ms, and if your strategy is sensitive to latency, you can have a VPS or dedicated server in LD5 where you would get a connectivity of sub-ms to our execution server.

If you need any further clarification, you can contact our support or sales team.

OneTrade team

Hi, could you please provide some LD5 VPS? Thank you!

Oct 16 2016 at 06:13
5 posts
Dear Ashish,
Thank you for your comment. We are fully aware of your case and our Customer Support has already answered your queries and provided you with the necessary explanation, information and guidance.
We provide optimum trading conditions for our clients including a tight spread, volume based commission discount, low latency execution to name but a few. In fact, we are recognised by the trading community for our honesty and transparency. As you stated, you have been with OneTrade for about a year. That alone proves that we have been providing you with the best service otherwise you would not have stuck with us for that length of time.
As you and all our clients are aware, we are fully regulated as a STP agency broker and thus do not run any B-book or generate revenue from client losses. We make our money from client trading volume, not client losses. As such, there is no incentive for us if you lose on a trade and, on the contrary, we have every incentive to execute your order properly.

It is in our best interest that our clients make money as that means they are likely to trade more and we can make money from the trading volume. Your orders are offset one-for-one with our liquidity providers. Since we are not taking a position in the market, we have no incentive to increase the spread or delay response times. Therefore, if the spreads on our platform widen, it is a reflection that the spreads from our liquidity providers have widened, and they include several of the largest banks in the world.
It is worth noting that all trades executed with us are at prices as received from the market. All losses you incurred were therefore also passed straight in to the market, and were NOT our gain.
As trading in FX is OTC-based, and not on one particular venue/ exchange, you do not get one single traded price that everybody agrees for a given FX pair. Different banks can quote different prices for the same currency pair, and trades can go through at different prices at the same time. That is why even the other brokers you work with will not have the same lows for GBP pairs, and neither will their prices necessarily match (or be similar) to ours. The news articles and charts we sent you should have demonstrated to you the huge range of prices at which different people had trades executed. The fact that the stops at one FX broker were executed at a lower level than at another FX broker does not mean that the lower price did not trade/ does not exist. If you research into trading during the flash crash, you will find that trades been executed even lower than 1.1100 in the market.
As we informed you in our original reply, we have been in contact with our LPs, to discuss the possibility of a price improvement. The result of this discussion was positive and we have already forwarded this improvement on to you. Your stops were re-rated to 1.1491, and your account has already been credited with the difference.

Your accusation claiming that we had provided you with an example demonstrating that a broker had reached a low of 1.09 is false and completely unfounded. We provided you with a number of market references, to aid you in understanding what had happened in the market at the time of the flash crash including an article from Bloomberg as well as an example chart from IG index. The point of these were to show you the wide range of executions in the market at the time of the crash, and NOT to say that we were using any broker as a reference or a benchmark. I urge you to return to these references and in particular the e mail you received from our Customer Support dated Friday 7th October 2016 at 11:56 am where you will find that we did not make any reference to a low of 1.09. In addition to the references and explanation we have already provided you with, we suggest you read the following two articles which describe differing execution rates during the flash crash.,1

Ashish Singh (hthsdm)
Oct 10 2016 at 14:56
4 posts
Well guys i m trading with this broker from last 1 year . Before i think 6-7 month the broker was quite good very good top level feed and execution but after few month the broker given worst condition than even a b-book broker huge slippage i saw 45$ slippage in one day on small normal news time. But in this GBP Crises on Friday 7 Oct 2016 broker played very dangerous it given low of 1.1100 in GBPUSD and blown my account and the most shocking part is it closed my trade at 300 pips difference even the price has not touched the nearest level just to make my account zero. I am very normal long term trader so my lot was very small only 0.20 on 10K account and he burned full account while in my all other accounts with other brokers my trades are safe and running normally. I talked with them on this issue they given me example of some IGMarket broker they said igmarket given 1.0900 low. I was really surprised with their answer. Be careful now broker playing bad games.


To Be counted in 5% people who are really earning from Forex
Oct 03 2016 at 07:45
30 posts
OneTrade Support via

to me
Hi Sameer,
Thank you for contacting us.

Please note that Skrill withdrawals take from 3-5 working days.

Feel free to contact us for further inquiries.

Best regards,

What a broker it is u need to wait 5 days for money
better dont join them they sucks

Sep 29 2016 at 06:56
30 posts
even the commission very high i still wanted to test onetrade
8$ commission with very high Slippage not worth moving away from onetrade
B book broker

Sep 28 2016 at 06:48
30 posts
The broker looks good but the support seems to be very bad
Deposit money via skrill now 4 hours waiting for they reply and no live chat too
normally payments are instant but this company looks bad customer services

May 25 2016 at 07:22
22 posts
I opened a demo account and verified my account with the code verification and
after that I tried to login I coudnt. please help

Mar 08 2016 at 07:53
5 posts
Slippage is very high there, I traded news and always my orders were opened close to the end of candle.

Please login to comment .
Compare Forex spreads in real time Forex Spreads