To use chat, please login.
Back to contacts

Review Score

Customer service

One Trade

Minimum deposit ($)
Accepting US clients?
Swap free accounts
Segregated accounts
Interest on margin
Managed accounts
Accounts for money managers (MAM, PAMM)
One click trading
OCO orders
Trading over the phone
Hedging allowed
Trailing stops
Mobile trading
Scalping allowed
Demo Accounts
Web based trading
Minimum lot size
Maximum lot size
Broker type
Maximal leverage (1:?)
Phone, Chat, Email
79 college road, HA1 1BD, London, United Kingdom
Trading Platforms
MetaTrader 4, Web Platform, Mobile Platform
Funding/Withdrawal methods
Wire Transfer, Credit Card, Debit Card, Moneybookers, Neteller, UnionPay, Skrill
Account Currency
English, Russian, Arabic, Urdu, Farsi
United Kingdom
International offices
United Kingdom
Trading platform(s) timezone
(GMT) Western Europe Time, London, Lisbon, Casablanca
Other trading instruments
Stocks, Futures, Indices, Commodities, Energies, Shares, CFDs
One Trade User Reviews
One Trade User Reviews
Member Since May 20, 2016   28 posts
Feb 02, 2018 at 11:56
Warning every body,

This firm is not allowed to withdraw by credit card! But it tell us we can use this option, just not allow to do so.
Member Since Feb 11, 2012   1 posts
Dec 14, 2017 at 08:31
Finlay i have been paid. The only issue now is the large overnight spread on some pairs. The spread on major pairs are very good for intraday.
Member Since Mar 30, 2010   14 posts
Jan 15, 2017 at 16:08
onetrade posted:
@lewistrader Yes absolutely,

Scalping is allowed. Also, our execution on average is below 15ms, and if your strategy is sensitive to latency, you can have a VPS or dedicated server in LD5 where you would get a connectivity of sub-ms to our execution server.

If you need any further clarification, you can contact our support or sales team.

OneTrade team
Hi, could you please provide some LD5 VPS? Thank you!
Member Since Jun 05, 2015   5 posts
Oct 16, 2016 at 06:13
Dear Ashish,
Thank you for your comment. We are fully aware of your case and our Customer Support has already answered your queries and provided you with the necessary explanation, information and guidance.
We provide optimum trading conditions for our clients including a tight spread, volume based commission discount, low latency execution to name but a few. In fact, we are recognised by the trading community for our honesty and transparency. As you stated, you have been with OneTrade for about a year. That alone proves that we have been providing you with the best service otherwise you would not have stuck with us for that length of time.
As you and all our clients are aware, we are fully regulated as a STP agency broker and thus do not run any B-book or generate revenue from client losses. We make our money from client trading volume, not client losses. As such, there is no incentive for us if you lose on a trade and, on the contrary, we have every incentive to execute your order properly.

It is in our best interest that our clients make money as that means they are likely to trade more and we can make money from the trading volume. Your orders are offset one-for-one with our liquidity providers. Since we are not taking a position in the market, we have no incentive to increase the spread or delay response times. Therefore, if the spreads on our platform widen, it is a reflection that the spreads from our liquidity providers have widened, and they include several of the largest banks in the world.
It is worth noting that all trades executed with us are at prices as received from the market. All losses you incurred were therefore also passed straight in to the market, and were NOT our gain.
As trading in FX is OTC-based, and not on one particular venue/ exchange, you do not get one single traded price that everybody agrees for a given FX pair. Different banks can quote different prices for the same currency pair, and trades can go through at different prices at the same time. That is why even the other brokers you work with will not have the same lows for GBP pairs, and neither will their prices necessarily match (or be similar) to ours. The news articles and charts we sent you should have demonstrated to you the huge range of prices at which different people had trades executed. The fact that the stops at one FX broker were executed at a lower level than at another FX broker does not mean that the lower price did not trade/ does not exist. If you research into trading during the flash crash, you will find that trades been executed even lower than 1.1100 in the market.
As we informed you in our original reply, we have been in contact with our LPs, to discuss the possibility of a price improvement. The result of this discussion was positive and we have already forwarded this improvement on to you. Your stops were re-rated to 1.1491, and your account has already been credited with the difference.

Your accusation claiming that we had provided you with an example demonstrating that a broker had reached a low of 1.09 is false and completely unfounded. We provided you with a number of market references, to aid you in understanding what had happened in the market at the time of the flash crash including an article from Bloomberg as well as an example chart from IG index. The point of these were to show you the wide range of executions in the market at the time of the crash, and NOT to say that we were using any broker as a reference or a benchmark. I urge you to return to these references and in particular the e mail you received from our Customer Support dated Friday 7th October 2016 at 11:56 am where you will find that we did not make any reference to a low of 1.09. In addition to the references and explanation we have already provided you with, we suggest you read the following two articles which describe differing execution rates during the flash crash.,1
Member Since Dec 23, 2015   4 posts
Oct 10, 2016 at 14:56
Well guys i m trading with this broker from last 1 year . Before i think 6-7 month the broker was quite good very good top level feed and execution but after few month the broker given worst condition than even a b-book broker huge slippage i saw 45$ slippage in one day on small normal news time. But in this GBP Crises on Friday 7 Oct 2016 broker played very dangerous it given low of 1.1100 in GBPUSD and blown my account and the most shocking part is it closed my trade at 300 pips difference even the price has not touched the nearest level just to make my account zero. I am very normal long term trader so my lot was very small only 0.20 on 10K account and he burned full account while in my all other accounts with other brokers my trades are safe and running normally. I talked with them on this issue they given me example of some IGMarket broker they said igmarket given 1.0900 low. I was really surprised with their answer. Be careful now broker playing bad games.

Member Since Dec 28, 2015   30 posts
Oct 03, 2016 at 07:45
OneTrade Support via

to me
Hi Sameer,
Thank you for contacting us.

Please note that Skrill withdrawals take from 3-5 working days.

Feel free to contact us for further inquiries.

Best regards,

What a broker it is u need to wait 5 days for money
better dont join them they sucks
Member Since Dec 28, 2015   30 posts
Sep 29, 2016 at 06:56
even the commission very high i still wanted to test onetrade
8$ commission with very high Slippage not worth moving away from onetrade
B book broker
Member Since Dec 28, 2015   30 posts
Sep 28, 2016 at 06:48
The broker looks good but the support seems to be very bad
Deposit money via skrill now 4 hours waiting for they reply and no live chat too
normally payments are instant but this company looks bad customer services
Member Since Aug 03, 2015   24 posts
May 25, 2016 at 07:22
I opened a demo account and verified my account with the code verification and
after that I tried to login I coudnt. please help
Member Since Sep 10, 2015   5 posts
Mar 08, 2016 at 07:53
Slippage is very high there, I traded news and always my orders were opened close to the end of candle.
Member Since Apr 21, 2014   8 posts
Mar 02, 2016 at 07:39
Good broker. But very VERY HIGH COMMISSION(8$ per lot)😞😞😞
Member Since Aug 17, 2013   15 posts
Feb 25, 2016 at 15:45
onetrade posted:
@lewistrader Yes absolutely,

Scalping is allowed. Also, our execution on average is below 15ms, and if your strategy is sensitive to latency, you can have a VPS or dedicated server in LD5 where you would get a connectivity of sub-ms to our execution server.

If you need any further clarification, you can contact our support or sales team.

OneTrade team

thanks for ur feedback. how about the slipage?
Member Since Jun 05, 2015   5 posts
Feb 19, 2016 at 11:36
@lewistrader Yes absolutely,

Scalping is allowed. Also, our execution on average is below 15ms, and if your strategy is sensitive to latency, you can have a VPS or dedicated server in LD5 where you would get a connectivity of sub-ms to our execution server.

If you need any further clarification, you can contact our support or sales team.

OneTrade team
Member Since Aug 18, 2015   2 posts
Feb 18, 2016 at 12:36
Yes, they allow scalping, and they do not have restrictions on trading strategies. :D
Member Since Aug 17, 2013   15 posts
Feb 18, 2016 at 11:49
onetrade posted:

We do appreciate the client's concern here and are open to being transparent.

As a 100% STP (Agency model) broker we gain no benefit if clients lose money with us. So we always make sure our client have the best service, spread and market execution.

To enhance our liquidity depth even further, we were in the process of changing/adding over some liquidity providers and pools last night during the time of the FX rollover, which resulted in a trade requested by the client being executed at this level based due to technical problem.  We were aware of this issue immediately and acted quickly to make sure the systems were back to normal in less than 2 minutes. The account was compensated 100% for the loss taken and has been reverted to the same state it was in before the switch issue occurred.

The OneTrade Team

hello , does this broker allow to scaple? thanks.
Member Since Jun 05, 2015   5 posts
Jan 27, 2016 at 10:50

Thank you for your query.
Yes, OneTrade does offer IB program.

Please contact sales @ for further information.

OneTrade Team
Member Since Dec 28, 2015   30 posts
Jan 27, 2016 at 07:44
do onetrade offer IB accounts also ?
Member Since Nov 24, 2015   2 posts
Nov 25, 2015 at 08:12
Dear OneTrade,

this is the problem to trade with you. I do not know the right swap, every Broker has his own. Now I trade and then you tell, upps, an administrative error was made. See your swaps in USDRUB (-387.3/85.3 by 5 digits) and ZARJPY(5/-31.5 by 3 digits) and others more, for USDRUB it seems low, for ZARJPY high. Are they also incorrect? What do your administrator, is he sleeping? Why should someone trade with you, if you make errors, all time long? It's not my Job to find YOUR errors (Pay me, then I tell you more errors, you have more errors then only swap rates). Should I really ask you before I make a trade, if the swaps, spreads,... are OK. No, with such a Broker it's better to stay away. And you charge 4-8 times more swap then you give. Very bad for longterm traders.
Member Since Jun 05, 2015   5 posts
Nov 25, 2015 at 07:17
Dear Stefan,

We are sorry you feel this way. Please be assured that we are definitely not scammers. We are required by our regulator, the FCA, to treat our customers fairly. This is a key obligation placed on us. An administrative error was made with the way the TRYJPY swap had been put in to the system, meaning you were getting a much larger swap from us than you should have. It therefore meant we were receiving a much smaller swap from our liquidity providers than we were paying you!

As a goodwill gesture, we therefore even allowed you to keep an extra EUR 120 more than you were entitled to, on your closed positions. We did not at any point take any money from you that your were legitimately entitled to. In fact, you are still receiving a positive swap on your positions. However this swap is the correct amount, which is lower than what you had been previously receiving.

Errors can be made by anyone, and we are within our rights to correct them as we become aware of them. In keeping with our obligation to treat customers fairly, had we taken extra money from you, to which we were not entitled, we would have been required to pay this back to you. So this issue works both ways.

One final point to note, you mentioned that if we make a mistake then it is our problem to deal with. This is not true. If your bank accidentally deposited $1 million in to your bank account by mistake, it would not give you the right to keep the money and spend it how you like, and then say it is the bank's problem. The bank would take back every dollar to which you are not entitled, as you have no right over this money. This is exactly what happened in this situation with the swaps.
Member Since Nov 24, 2015   2 posts
Nov 24, 2015 at 15:17
OneTrade is a scammer! They steal my money. I traded for a few weeks, then they cancel most of my swaps.
They wrote me:'I am writing to notify you that the amount of swap credited to your account 1370, for open positions in TRYJPY has been adjusted.

This because the swap rate for the TRJPY currency had, unfortunately, been entered incorrectly in our system, meaning you were receiving a much larger daily swap amount than you should have.

This problem has now been rectified, which has unfortunately meant that the amount of swap you will see for open positions is much smaller than before.'

If I make a mistake, then it's my problem. See review of pedroroberto. But if OneTrade make a mistake, they steal the money from Clients.
OneTrade make the conditions, I trade this conditions. One Trade is a big scammer. They can steal your money , whereever they want. Stay away!!!
One Trade User Reviews

Add a Review

Sign In / Sign Up to submit your review
You must have an active trading account connected to Myfxbook in order to create a review.
Customer service
* Commercial use and spam will not be tolerated, and may result in account termination.