I spent 3000$ on their new FIX API platform because I wanted to step up my trading. I have been trading FX for 12 years and the last 4 years with arbitrage software. All of you that have tried arbitrage, knows that it's hard today because brokers put you on slippage and you lose the edge. I studied the FIX API platform and you trade with bigger brokers and banks. The good thing is that they can't plugin you. You achieve better results for longer. I thought that the future life of arbitrage was on that platform.
I heard that NewHope recently had launched a new software that did just that. I did some research and I bought it with promises of very good support.
After that, I have had eight weeks of frustration with NewHope. They were given access to my VPS to install and set up the software. I used FXCM.
Now after eight weeks I'm very frustrated because now they blame me for nonexistent profits. How could I do that, I didn't do anything regarding the settings, they did and if I did, I did exactly what they asked me to do. At the same time, they showed me other clients statements with big profits. They used the same VPS, the same settings (NewHope said) and they actually laughed at me. I did get very frustrated and didn't see any progress in this business relationship so I wanted a refund of the software's cost of 3000$. They refused me for being intolerant and a complete idiot. I tell you if a top brands customer department treated their customers like they did to me, they would lose a big chunk of the market they try to take.
So my advice to you is to stay away from fraudulent companies like this one. You will thank me later. I lost 3000$ but I rather lose it in trading, not to superbad developers that promise things that they can't deliver.