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FXDD Pending

mharap
Dec 11 2009 at 10:09
1帖子
HI, I just add FXDD in my account.
And also I had set the publisher in FXDD MT4 and the journal say is starting and OK.
But why in myfxbook the status is still pending ?
I try with another broker and it works just fine.

Is the server name i entered is wrong.
I use this : FXDD-MT4 Demo Server 2 - FXDD

Please help me.
Thanks

Ethan (Staff)
Dec 11 2009 at 10:15
1394帖子
mharap, recently FXDD changed their account statements policy and replaced the statement template in your MetaTrader installation.

Please download the original statement here: https://www.myfxbook.com/pages/statement.htm and place it in the templates folder of your MetaTrader installation directory.

Thank you.

jwelch
Jan 24 2010 at 02:22
1帖子
I'm still having issues after saving the origninal statement in the templates folder. Does it need to have a specific file name?

Ethan (Staff)
Jan 24 2010 at 07:50
1394帖子
It should be saved as statement.htm (overwrite the existing file).

In your case, your MetaTrader platform hasn't sent any data yet to our servers.

Please double check you've followed the instructions as shown here: https://www.myfxbook.com/help#help_1

If you still having trouble setting it up, please contact us privately for further assistance.

brishleap
Jan 29 at 10:08
17帖子
Did you try downloading the original statement first. Do that maybe.

gruntlimbic
Mar 03 at 11:45
9帖子
Check for it on the internet. You will get the updated news and know what you have been doing wrong.

fasfolds
Mar 18 at 04:01
16帖子
You should directly contact them if this is the case.

kenttyler
Apr 03 at 04:28
11帖子
You can also contact the platform directly I guess. This will resolve your issue without waiting for an answer here.

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