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Alert: Forex.com robbed my account, took all profits $19276.33 and left loss

yunben
Oct 31 2014 at 15:07
20 posts
' Forex.com robbed my account, took all profits $19276.33 and left losses on 15 Oct '
😡


https://www.forexfactory.com/showthread.php?t=509987



I am submitting the case against: www.Forex.com
My Case is: I am a day trader. I have a major account with forex.com with around $204k. I trade with forex.com for over one year. over all is profiting but not very much and not that consistent. total profit is around $50000. On oct 15, 2014, I made about$11000. However, the next day I found my account is disabled. I decide to withdraw my fund and email my customer manager for inquiry what happens. The customer manager just say he is sorry about that and the financial department is processing my fund withdrawal. I decide to withdraw my fund because I ever have the experience that my other account with forex.com was ever disabled (they usually disable accounts once you make consistent profits for several months) before but all fund and profit were returned. I open an new account with forex.com because their IB urge me to open an account with them again for account interest and spread discount. There was no problem during the last whole year. However, all of sudden, they disable my account and told me all my positive trade that day is forfeited (totally positive trade $19276.33) leave an ' Admin Trd Adj -19276.33' in my account that means only my negative trade that day (around $8000) was left. Please note in forex.com website, they allow all tradings including EA . I don't understand what makes them forfeit my profitable trades and leave only negative trades in my account If their server got wrong, how come retail trader should be punished and how come they can do like this. That is totally scam and unacceptable. I declare I just traded by my strategy. I have been trade with the strategy (trade with pyramid for trend bounce back) for over 4 years. I don't know what happens to their server/platform. My strategy is based on the indicators and timeframes. No matter their server got wrong, I will execute the trades based on my strategy and sure will make profits on that day. It is totally nonsense they say because I make use of their server problem and then took all my profits and left all negatives. Their logic is: If their server got problem and you lose, you have to accept it. but if you make profit, you have to be punished. They can't lose anyway. that's it.

I have 4 argues:

1. My trades are based on 1min/5min mainly trend bounce back with small pip 5-30 pips take profit . you can check my trading records atwww.myfxbook.com/members/yunben
and check the duration. There are many many trades closed less than 1min. The trades on Oct 15, 2014 are consistent with my strategy and trading style.


2. I ever heard price latency. normally a forex company latency is less than 1 second and even lower. My trades is short but still longer than 25 seconds to several minutes. How do they determine all my profiting trades are invalid and loss trades valid?
Forex.com needs to make a report what's wrong with their server. start time and end time, how long is the price latency. Forex.com claim during the price latency they will trade with traders. they should not make profit based on price latency. This means they should cancel all trades during the price latency not just my profiting trades only. In facts, they make profits by taking fund from my account.

3. If their server got wrong, they should make an open announcement to all their clients and public, cancel all lose and win trade of their clients not me alone. So far I didn't see any public announcement that they claim their server got wrong on that day.I am wondering whether forex.com just give an excuse and take fund from my account because I make profits.

4. Let us know whether the institution traders have this price latency too. I am wondering whether forex.com make use of this latency to make money on retail traders. at a huge price movement time, Forex.com decide to trade against its customers without risk by this kind of latency, it knows what to trade with its clients. if the latency is as low as 1 minutes or less. Only super short term traders that have multi-account knows what happens. Then for those who make profits, forex.com will claim they make use of the latency and easily take away their fund. They all make money on retail traders by this scam.


New thread in the Scam Alerts Folder: https://www.forexpeacearmy.com/forex-forum/scam-alerts-folder/36678-forex-com-take-19276-my-account-without-reason-account-disabled-2.html😡
Review is submitted by hemanyun on 10/23/14
The company was first contacted about the issue on 10/16/14, the last contact was on 10/23/14
Details: 1)

Dear Ben Yun,

Please accept this email as formal notice regarding FOREX.com UK recent decision to close the above referenced FOREX.com account you hold with us and effectively terminate the customer agreement between your person and FOREX.com UK in full accordance with the agreement with such termination becoming effective as of the date of this email.

As a result of a recent quality control review of your account activity, we determined we are no longer in a position to continue extending our services to you. As such, we have determined to close the account.

Please note your account status has been changed to “Terminated” which bars further login and trading capabilities. Your account does not appear to have any open positions and have $185,656.03 available to withdraw. To receive your funds, please complete, sign and submit the attached withdrawal request which is provided herein for your convenience.

Should you have any questions following this communication, please do not hesitate to contact me.

Kind regards,

Kim Siu | Compliance Analyst | GAIN Capital – Forex.com UK Ltd.
D: UK [highlight=transparent !important][highlight=transparent !important][highlight=transparent !important][highlight=transparent !important]+44 (0)207 170 0770[/highlight][/highlight][/highlight][/highlight] x61023 | e: [email protected] w: www.forex.com
25 Canada Square | 34th Floor | Canary Wharf | London E14 5LQ

2)
Dear Mr. Yun,

Gain Capital has conducted an audit of the trading activity on account 11112780. The result of this audit determined that the trading on 15 October 2014 was conducted on price latency arbitrage. In accordance of section 28.5 of the Customer Agreement you hold with Gain Capital:




As the trading that occurred is a violation of this Agreement, Gain Capital will retain the ill-gained profits in the amount of $19,276.33.





Kind regards,


Stephanie Bromm, Compliance Manager | GAIN Capital – Forex.com UK Ltd.
d: UK [highlight=transparent !important][highlight=transparent !important][highlight=transparent !important][highlight=transparent !important]+44 (0) 207 170 0785[/highlight][/highlight][/highlight][/highlight] x61012 | e: [email protected] | w: www.forex.com
34th Floor (cgc 34-03) | 25 Canada Square | Canary Wharf | London E14 5LQ
Company representatives' emails:
Stephanie Bromm <[email protected]> Kim Siu <[email protected]>



Here is the trades.
26607324 2014.10.15 01:44:31 buy 0.10 eurusdpro 1.26331 1.26120 1.26631 2014.10.15 05:34:21 1.26384 0.00 0.00 0.00 5.30
26609093 2014.10.15 07:50:01 buy 1.00 uk_oil 83.62 78.62 83.58 2014.10.15 08:02:02 83.58 0.00 0.00 0.00 -4.00
26609157 2014.10.15 07:57:57 buy 1.00 uk_oil 83.50 78.50 83.65 2014.10.15 08:01:40 83.55 0.00 0.00 0.00 5.00
26609181 2014.10.15 07:59:33 buy 1.00 uk_oil 83.46 78.47 83.61 2014.10.15 08:02:14 83.61 0.00 0.00 0.00 15.00
26609204 2014.10.15 08:00:26 buy 1.00 uk_oil 83.51 78.51 83.65 2014.10.15 08:01:38 83.55 0.00 0.00 0.00 4.00
26609298 2014.10.15 08:08:01 sell 0.30 usdcadpro 1.13731 1.14233 1.13640 2014.10.15 08:09:09 1.13702 0.00 0.00 0.00 7.65
26610507 2014.10.15 11:21:30 sell 1.00 us30 16189 16214 16173 2014.10.15 11:22:20 16187 0.00 0.00 0.00 2.00
26611627 2014.10.15 12:36:53 buy 0.30 usdjpypro 106.427 106.119 106.719 2014.10.15 12:38:25 106.454 0.00 0.00 0.00 7.61
26611654 2014.10.15 12:37:25 buy 0.30 usdjpypro 106.381 106.082 106.682 2014.10.15 12:38:44 106.468 0.00 0.00 0.00 24.51
26611977 2014.10.15 12:47:43 buy 0.30 usdchfpro 0.94802 0.94300 0.94780 2014.10.15 13:08:21 0.94692 0.00 0.00 0.00 -34.85
26611984 2014.10.15 12:47:48 buy 0.18 usdchfpro 0.94807 0.94297 0.94740 2014.10.15 13:08:50 0.94723 0.00 0.00 0.00 -15.96
26612010 2014.10.15 12:48:24 buy 0.60 usdchfpro 0.94754 0.94246 0.94780 2014.10.15 12:58:37 0.94743 0.00 0.00 0.00 -6.97
26612011 2014.10.15 12:48:25 buy 0.30 usdjpypro 106.372 106.067 106.354 2014.10.15 13:08:16 106.348 0.00 0.00 0.00 -6.77
26612106 2014.10.15 12:51:17 buy 0.60 usdchfpro 0.94693 0.94190 0.94990 2014.10.15 12:55:57 0.94711 0.00 0.00 0.00 11.40
26612117 2014.10.15 12:51:29 buy 0.30 usdjpypro 106.324 106.021 106.390 2014.10.15 12:56:37 106.327 0.00 0.00 0.00 0.85
26612211 2014.10.15 12:52:26 buy 1.20 usdchfpro 0.94678 0.94139 0.94939 2014.10.15 12:56:20 0.94721 0.00 0.00 0.00 54.48
26612243 2014.10.15 12:53:00 buy 0.30 usdjpypro 106.278 105.976 106.360 2014.10.15 12:56:24 106.308 0.00 0.00 0.00 8.47
26612278 2014.10.15 12:53:48 buy 0.30 usdjpypro 106.243 105.916 106.360 2014.10.15 12:56:39 106.331 0.00 0.00 0.00 24.83
26612298 2014.10.15 12:54:17 buy 0.30 usdjpypro 106.245 105.942 106.360 2014.10.15 13:01:06 106.330 0.00 0.00 0.00 23.98
26612433 2014.10.15 13:00:05 buy 0.30 usdchfpro 0.94714 0.94408 0.94720 2014.10.15 13:08:40 0.94716 0.00 0.00 0.00 0.63
26612444 2014.10.15 13:00:31 buy 0.30 usdchfpro 0.94713 0.94409 0.94720 2014.10.15 13:08:19 0.94695 0.00 0.00 0.00 -5.70
26612494 2014.10.15 13:02:01 buy 0.60 usdchfpro 0.94631 0.94142 0.94720 2014.10.15 13:07:52 0.94668 0.00 0.00 0.00 23.45
26612517 2014.10.15 13:02:25 buy 0.30 usdchfpro 0.94615 0.94313 0.94730 2014.10.15 13:07:37 0.94674 0.00 0.00 0.00 18.70
26612518 2014.10.15 13:02:28 buy 0.30 usdjpypro 106.283 105.986 106.330 2014.10.15 13:07:41 106.325 0.00 0.00 0.00 11.85
26612547 2014.10.15 13:03:15 buy 1.20 usdchfpro 0.94566 0.94063 0.94863 2014.10.15 13:07:46 0.94675 0.00 0.00 0.00 138.16
26612552 2014.10.15 13:03:29 buy 0.30 usdjpypro 106.235 105.943 106.333 2014.10.15 13:07:49 106.324 0.00 0.00 0.00 25.11
26612673 2014.10.15 13:10:24 buy 0.30 usdchfpro 0.94716 0.94200 0.94599 2014.10.15 13:22:01 0.94587 0.00 0.00 0.00 -40.91
26612685 2014.10.15 13:11:16 buy 0.30 usdchfpro 0.94651 0.94347 0.94599 2014.10.15 13:22:00 0.94591 0.00 0.00 0.00 -19.03
26612763 2014.10.15 13:16:26 buy 0.30 usdchfpro 0.94612 0.94200 0.94906 2014.10.15 13:34:04 0.94216 0.00 0.00 0.00 -126.09
26612781 2014.10.15 13:16:48 buy 0.30 usdchfpro 0.94560 0.94256 0.94599 2014.10.15 13:21:56 0.94588 0.00 0.00 0.00 8.88
26612815 2014.10.15 13:17:22 buy 0.90 usdchfpro 0.94489 0.93979 0.94599 2014.10.15 13:22:00 0.94597 0.00 0.00 0.00 102.75
26612854 2014.10.15 13:18:49 buy 0.30 usdchfpro 0.94498 0.94400 0.94599 2014.10.15 13:22:01 0.94587 0.00 0.00 0.00 28.23
26612865 2014.10.15 13:19:16 buy 0.30 usdchfpro 0.94516 0.94400 0.94599 2014.10.15 13:21:59 0.94595 0.00 0.00 0.00 25.05
26612930 2014.10.15 13:22:35 buy 0.30 usdchfpro 0.94579 0.94000 0.94599 2014.10.15 13:38:35 0.93999 0.00 0.00 0.00 -185.11
26612935 2014.10.15 13:23:25 buy 0.30 usdjpypro 106.191 105.887 106.250 2014.10.15 13:29:52 105.865 0.00 0.00 0.00 -92.38
26612953 2014.10.15 13:25:02 buy 0.30 usdchfpro 0.94521 0.94000 0.94799 2014.10.15 13:38:35 0.93999 0.00 0.00 0.00 -166.60
26612974 2014.10.15 13:25:22 buy 0.30 usdjpypro 106.125 105.600 106.417 2014.10.15 13:38:25 105.604 0.00 0.00 0.00 -148.01
26612995 2014.10.15 13:26:35 buy 0.30 usdchfpro 0.94458 0.94161 0.94761 2014.10.15 13:34:06 0.94181 0.00 0.00 0.00 -88.23
26613020 2014.10.15 13:27:26 buy 0.90 usdchfpro 0.94410 0.93914 0.94714 2014.10.15 13:39:20 0.93950 0.00 0.00 0.00 -440.66
26613063 2014.10.15 13:28:02 buy 0.90 usdchfpro 0.94368 0.93864 0.94664 2014.10.15 13:39:21 0.93935 0.00 0.00 0.00 -414.86
26613077 2014.10.15 13:28:11 buy 0.30 usdjpypro 106.043 105.500 106.345 2014.10.15 13:39:33 105.525 0.00 0.00 0.00 -147.26
26613160 2014.10.15 13:29:57 buy 1.50 usdjpypro 105.910 105.431 106.231 2014.10.15 13:40:18 105.493 0.00 0.00 0.00 -592.93
26613200 2014.10.15 13:30:33 buy 0.90 usdjpypro 105.869 105.376 106.176 2014.10.15 13:40:18 105.498 0.00 0.00 0.00 -316.50
26613204 2014.10.15 13:30:36 buy 1.50 usdchfpro 0.94321 0.94180 0.94622 2014.10.15 13:34:07 0.94171 0.00 0.00 0.00 -238.93
26613265 2014.10.15 13:31:49 buy 1.50 usdchfpro 0.94331 0.94000 0.94626 2014.10.15 13:38:35 0.93999 0.00 0.00 0.00 -529.79
26613272 2014.10.15 13:32:06 buy 0.90 usdjpypro 105.886 105.366 106.166 2014.10.15 13:40:17 105.500 0.00 0.00 0.00 -329.29
26613371 2014.10.15 13:34:14 buy 6.00 usdchfpro 0.94156 0.93663 0.94463 2014.10.15 13:40:17 0.93879 0.00 0.00 0.00 -1 770.36
26613474 2014.10.15 13:35:58 buy 3.00 usdjpypro 105.761 105.262 106.062 2014.10.15 13:40:21 105.464 0.00 0.00 0.00 -844.84
26613536 2014.10.15 13:37:20 buy 3.00 usdchfpro 0.94138 0.93628 0.94428 2014.10.15 13:40:19 0.93881 0.00 0.00 0.00 -821.25
26613547 2014.10.15 13:37:29 buy 3.00 usdjpypro 105.697 105.188 105.988 2014.10.15 13:44:29 105.633 0.00 0.00 0.00 -181.76
26613647 2014.10.15 13:39:07 buy 9.00 usdchfpro 0.94038 0.93545 0.94345 2014.10.15 13:43:56 0.94013 0.00 0.00 0.00 -239.33
26613719 2014.10.15 13:39:53 buy 18.00 usdchfpro 0.93853 0.93383 0.94183 2014.10.15 13:42:49 0.93930 0.00 0.00 0.00 1 475.57
26613778 2014.10.15 13:40:27 buy 24.00 usdchfpro 0.93821 0.93115 0.93915 2014.10.15 13:42:02 0.93812 0.00 0.00 0.00 -230.25
26613961 2014.10.15 13:41:50 buy 9.00 usdjpypro 105.341 104.872 105.672 2014.10.15 13:44:02 105.536 0.00 0.00 0.00 1 662.94
26613990 2014.10.15 13:42:31 buy 10.00 usdchfpro 0.93921 0.93421 0.94170 2014.10.15 13:46:22 0.94173 0.00 0.00 0.00 2 675.93
26614073 2014.10.15 13:43:33 buy 12.00 usdchfpro 0.94020 0.93537 0.94337 2014.10.15 13:44:27 0.94102 0.00 0.00 0.00 1 045.67
26614112 2014.10.15 13:44:09 buy 10.00 usdchfpro 0.94031 0.93521 0.94321 2014.10.15 13:45:47 0.94132 0.00 0.00 0.00 1 072.96
26614154 2014.10.15 13:44:59 buy 15.00 usdchfpro 0.94149 0.93648 0.94160 2014.10.15 13:45:30 0.94142 0.00 0.00 0.00 -111.53
26614230 2014.10.15 13:46:03 buy 10.00 usdchfpro 0.94130 0.93629 0.94170 2014.10.15 13:46:22 0.94173 0.00 0.00 0.00 456.61
26614249 2014.10.15 13:46:27 sell 10.00 usdchfpro 0.94169 0.94661 0.94100 2014.10.15 13:46:51 0.94096 0.00 0.00 0.00 775.80
26614263 2014.10.15 13:46:43 sell 10.00 usdchfpro 0.94166 0.94664 0.94100 2014.10.15 13:46:51 0.94096 0.00 0.00 0.00 743.92
26614279 2014.10.15 13:46:58 buy 10.00 usdchfpro 0.94094 0.93584 0.94190 2014.10.15 13:47:53 0.94192 0.00 0.00 0.00 1 040.43
26614284 2014.10.15 13:47:02 buy 20.00 usdchfpro 0.94062 0.93563 0.94190 2014.10.15 13:47:53 0.94192 0.00 0.00 0.00 2 760.32
26614313 2014.10.15 13:47:31 buy 10.00 usdchfpro 0.94153 0.93651 0.94190 2014.10.15 13:47:49 0.94168 0.00 0.00 0.00 159.29
26614369 2014.10.15 13:48:23 buy 6.00 usdchfpro 0.94168 0.93665 0.94260 2014.10.15 13:49:01 0.94263 0.00 0.00 0.00 604.69
26614374 2014.10.15 13:48:27 buy 6.00 usdchfpro 0.94199 0.93701 0.94260 2014.10.15 13:48:56 0.94257 0.00 0.00 0.00 369.20
26614459 2014.10.15 13:49:35 buy 20.00 usdchfpro 0.94278 0.93777 0.94990 2014.10.15 13:50:22 0.94436 0.00 0.00 0.00 3 346.18
26614539 2014.10.15 13:50:40 sell 5.00 usdchfpro 0.94423 0.94926 0.94340 2014.10.15 13:51:14 0.94339 0.00 0.00 0.00 445.20
26614545 2014.10.15 13:50:45 sell 5.00 usdchfpro 0.94403 0.94904 0.94340 2014.10.15 13:51:14 0.94339 0.00 0.00 0.00 339.20
26614769 2014.10.15 13:55:59 sell 0.20 usdchfpro 0.94409 0.94903 0.94300 2014.10.15 13:57:00 0.94350 0.00 0.00 0.00 12.51
26615057 2014.10.15 14:01:30 sell 0.20 usdchfpro 0.94573 0.95070 0.94570 2014.10.15 14:06:39 0.94567 0.00 0.00 0.00 1.27
26615153 2014.10.15 14:02:51 sell 0.10 usdchfpro 0.94620 0.95119 0.94500 2014.10.15 14:06:41 0.94568 0.00 0.00 0.00 5.50
26615636 2014.10.15 14:17:31 sell 2.00 usdchfpro 0.94589 0.95091 0.94540 2014.10.15 14:18:27 0.94534 0.00 0.00 0.00 116.36
26615828 2014.10.15 14:24:17 buy 0.30 usdchfpro 0.94579 0.94309 0.94909 2014.10.15 14:24:49 0.94611 0.00 0.00 0.00 10.15
26616908 2014.10.15 15:51:04 buy 0.10 eurusdpro 1.27901 1.27700 1.28201 2014.10.15 15:52:01 1.27947 0.00 0.00 0.00 4.60
26617657 2014.10.15 17:00:25 sell 0.05 eurusdpro 1.27941 1.28050 1.27900 2014.10.15 17:02:33 1.27897 0.00 0.00 0.00 2.20
26617748 2014.10.15 17:04:24 sell 0.05 eurusdpro 1.27835 1.28335 1.27800 2014.10.15 17:05:14 1.27819 0.00 0.00 0.00 0.80
26618505 2014.10.15 17:36:59 buy 1.00 us30 15794 15294 15805 2014.10.15 17:39:30 15806 0.00 0.00 0.00 12.00
26618523 2014.10.15 17:38:13 buy 1.00 us30 15779 15280 15807 2014.10.15 17:39:32 15805 0.00 0.00 0.00 26.00
26618634 2014.10.15 17:51:04 sell 1.00 us30 15862 16362 15855 2014.10.15 17:51:29 15854 0.00 0.00 0.00 8.00


my past trades
23181501 2013.10.23 03:41:08 buy 0.20 usdjpypro 97.657 0.000 97.680 2013.10.23 04:14:14 97.453 0.00 0.00 0.00 -41.87
23181536 2013.10.23 03:47:28 buy 0.30 usdjpypro 97.612 0.000 97.680 2013.10.23 04:14:13 97.456 0.00 0.00 0.00 -48.02
23181537 2013.10.23 03:47:32 buy 0.20 usdjpypro 97.613 0.000 97.680 2013.10.23 04:14:13 97.454 0.00 0.00 0.00 -32.63
23181562 2013.10.23 03:48:26 buy 0.40 usdjpypro 97.609 0.000 97.680 2013.10.23 04:14:13 97.456 0.00 0.00 0.00 -62.80
23181568 2013.10.23 03:49:57 buy 0.10 usdjpypro 97.621 0.000 97.680 2013.10.23 04:14:12 97.456 0.00 0.00 0.00 -16.93
23181609 2013.10.23 03:57:26 buy 1.00 usdjpypro 97.570 97.275 97.775 2013.10.23 04:14:12 97.456 0.00 0.00 0.00 -116.98
23181622 2013.10.23 03:58:27 buy 0.80 usdjpypro 97.552 97.277 97.777 2013.10.23 04:14:11 97.456 0.00 0.00 0.00 -78.80
23181660 2013.10.23 04:00:25 buy 1.00 audjpypro 94.568 94.333 94.690 2013.10.23 04:06:48 94.332 0.00 0.00 0.00 -242.27
23181689 2013.10.23 04:00:59 buy 2.00 usdjpypro 97.503 97.277 97.777 2013.10.23 04:14:11 97.456 0.00 0.00 0.00 -96.45
23181705 2013.10.23 04:01:13 buy 4.00 usdjpypro 97.478 97.276 97.776 2013.10.23 04:14:11 97.455 0.00 0.00 0.00 -94.40
23181720 2013.10.23 04:02:04 buy 2.00 usdjpypro 97.460 97.272 97.772 2013.10.23 04:14:10 97.456 0.00 0.00 0.00 -8.21
23181725 2013.10.23 04:02:32 buy 1.00 audjpypro 94.522 94.333 94.690 2013.10.23 04:06:48 94.332 0.00 0.00 0.00 -195.05
23181772 2013.10.23 04:06:28 buy 4.00 audjpypro 94.397 93.976 94.476 2013.10.23 04:13:55 94.283 0.00 0.00 0.00 -467.92
23181793 2013.10.23 04:07:06 buy 12.00 audjpypro 94.302 93.983 94.483 2013.10.23 04:13:34 94.264 0.00 0.00 0.00 -467.95
23181820 2013.10.23 04:07:30 buy 25.60 audjpypro 94.140 93.981 94.250 2013.10.23 04:13:24 94.253 0.00 0.00 0.00 2 969.05
23181874 2013.10.23 04:08:01 buy 2.00 usdjpypro 97.415 0.000 0.000 2013.10.23 04:14:10 97.453 0.00 0.00 0.00 77.99
23181982 2013.10.23 04:09:33 buy 20.00 audjpypro 94.102 93.901 94.250 2013.10.23 04:13:24 94.253 0.00 0.00 0.00 3 099.60
23182071 2013.10.23 04:15:47 buy 0.40 audjpypro 94.207 0.000 94.220 2013.10.23 04:38:48 93.952 0.00 0.00 0.00 -104.79
23182098 2013.10.23 04:20:13 buy 0.30 audjpypro 94.173 93.929 94.429 2013.10.23 04:29:53 93.928 0.00 0.00 0.00 -75.53
23182163 2013.10.23 04:24:52 buy 0.30 audjpypro 94.140 93.929 94.429 2013.10.23 04:29:53 93.928 0.00 0.00 0.00 -65.36
23182197 2013.10.23 04:27:58 buy 1.00 audjpypro 94.068 93.700 94.251 2013.10.23 04:38:45 93.951 0.00 0.00 0.00 -120.20
23182205 2013.10.23 04:28:39 buy 3.20 audjpypro 94.003 93.761 94.261 2013.10.23 04:32:40 93.761 0.00 0.00 0.00 -795.92
23182236 2013.10.23 04:29:51 buy 2.00 audjpypro 93.944 93.768 94.268 2013.10.23 04:32:40 93.761 0.00 0.00 0.00 -376.18
23182293 2013.10.23 04:32:30 buy 12.00 usdjpypro 97.312 97.118 97.337 2013.10.23 04:35:44 97.342 0.00 0.00 0.00 369.83
23182309 2013.10.23 04:32:58 buy 12.00 audjpypro 93.796 93.666 94.166 2013.10.23 04:38:38 93.934 0.00 0.00 0.00 1 701.64
23182339 2013.10.23 04:34:26 buy 8.00 audjpypro 93.874 0.000 0.000 2013.10.23 04:38:15 93.909 0.00 0.00 0.00 287.74


23286955 2013.11.05 09:30:48 sell 0.06 gbpusdpro 1.60133 1.60483 1.59983 2013.11.05 09:48:41 1.60369 0.00 0.00 0.00 -14.16
23287236 2013.11.05 09:30:48 sell 0.02 gbpusdpro 1.60133 1.60483 1.59983 2013.11.05 09:49:01 1.60363 0.00 0.00 0.00 -4.60
23286962 2013.11.05 09:31:08 sell 0.08 gbpusdpro 1.60155 1.60487 1.59987 2013.11.05 09:48:41 1.60369 0.00 0.00 0.00 -17.12
23287235 2013.11.05 09:31:08 sell 0.02 gbpusdpro 1.60155 1.60487 1.59987 2013.11.05 09:49:01 1.60363 0.00 0.00 0.00 -4.16
23287011 2013.11.05 09:33:15 sell 0.23 gbpusdpro 1.60185 1.60488 1.59988 2013.11.05 09:48:40 1.60369 0.00 0.00 0.00 -42.32
23287234 2013.11.05 09:33:15 sell 0.07 gbpusdpro 1.60185 1.60488 1.59988 2013.11.05 09:49:02 1.60363 0.00 0.00 0.00 -12.46
23287029 2013.11.05 09:33:43 sell 0.45 gbpusdpro 1.60213 1.60495 1.59995 2013.11.05 09:48:40 1.60368 0.00 0.00 0.00 -69.75
23287233 2013.11.05 09:33:43 sell 0.15 gbpusdpro 1.60213 1.60495 1.59995 2013.11.05 09:49:02 1.60363 0.00 0.00 0.00 -22.50
23287046 2013.11.05 09:34:21 sell 0.60 gbpusdpro 1.60241 1.60495 1.60260 2013.11.05 09:48:39 1.60366 0.00 0.00 0.00 -75.00
23287232 2013.11.05 09:34:21 sell 0.20 gbpusdpro 1.60241 1.60495 1.60260 2013.11.05 09:49:02 1.60363 0.00 0.00 0.00 -24.40
23287230 2013.11.05 09:34:42 sell 0.80 gbpusdpro 1.60287 1.60496 1.60340 2013.11.05 09:49:03 1.60363 0.00 0.00 0.00 -60.80
23287055 2013.11.05 09:34:42 sell 2.40 gbpusdpro 1.60287 1.60496 1.60340 2013.11.05 09:48:38 1.60367 0.00 0.00 0.00 -192.00
23287169 2013.11.05 09:44:17 sell 8.00 gbpusdpro 1.60372 0.00000 1.60340 2013.11.05 09:48:30 1.60350 0.00 0.00 0.00 176.00
23287176 2013.11.05 09:44:42 sell 4.00 gbpusdpro 1.60369 0.00000 1.60340 2013.11.05 09:48:23 1.60344 0.00 0.00 0.00 100.00
23287196 2013.11.05 09:45:43 sell 8.00 gbpusdpro 1.60392 0.00000 1.60340 2013.11.05 09:48:24 1.60344 0.00 0.00 0.00 384.00
23287435 2013.11.05 10:01:08 sell 0.10 gbpusdpro 1.60548 0.00000 1.60547 2013.11.05 10:15:19 1.60545 0.00 0.00 0.00 0.30
23287551 2013.11.05 10:06:45 sell 0.20 gbpusdpro 1.60602 0.00000 1.60550 2013.11.05 10:13:17 1.60561 0.00 0.00 0.00 8.20
23296142 2013.11.06 03:38:51 sell 0.08 eurjpypro 133.388 0.000 133.350 2013.11.06 03:52:50 133.348 0.00 0.00 0.00 3.24
23296206 2013.11.06 03:45:41 sell 0.05 eurjpypro 133.416 133.600 133.330 2013.11.06 03:54:43 133.327 0.00 0.00 0.00 4.51
23306007 2013.11.07 00:32:31 sell 0.10 audusdpro 0.94896 0.95094 0.94594 2013.11.07 00:36:50 0.94882 0.00 0.00 0.00 1.40
23306011 2013.11.07 00:32:42 sell 1.00 audusdpro 0.94897 0.95103 0.94800 2013.11.07 00:34:43 0.94847 0.00 0.00 0.00 50.00
23306206 2013.11.07 00:53:24 buy 0.10 audusdpro 0.94753 0.00000 0.94770 2013.11.07 00:57:08 0.94764 0.00 0.00 0.00 1.10
23306217 2013.11.07 00:54:52 buy 0.20 audusdpro 0.94704 0.00000 0.00000 2013.11.07 00:56:46 0.94750 0.00 0.00 0.00 9.20
23309190 2013.11.07 12:00:28 sell 0.10 gbpusdpro 1.60641 1.60830 1.60628 2013.11.07 12:25:07 1.60638 0.00 0.00 0.00 0.30
23309742 2013.11.07 12:45:17 sell 0.30 eurusdpro 1.34843 1.35030 1.34530 2013.11.07 12:45:38 1.34475 0.00 0.00 0.00 110.40
23309839 2013.11.07 12:45:45 buy 0.80 eurusdpro 1.34193 1.33993 1.34493 2013.11.07 12:45:48 1.33939 0.00 0.00 0.00 -203.20
23309890 2013.11.07 12:45:53 buy 3.00 eurusdpro 1.33982 0.00000 0.00000 2013.11.07 12:46:42 1.33786 0.00 0.00 0.00 -588.00
23309917 2013.11.07 12:45:59 buy 3.00 eurusdpro 1.33797 0.00000 0.00000 2013.11.07 12:46:40 1.33766 0.00 0.00 0.00 -93.00
23309989 2013.11.07 12:46:16 buy 24.00 eurusdpro 1.33631 0.00000 0.00000 2013.11.07 12:46:31 1.33710 0.00 0.00 0.00 1 896.00
23310143 2013.11.07 12:47:36 sell 0.30 eurusdpro 1.33942 0.00000 0.00000 2013.11.07 12:48:20 1.33923 0.00 0.00 0.00 5.70
23310162 2013.11.07 12:47:47 sell 0.50 eurusdpro 1.34003 0.00000 0.00000 2013.11.07 12:48:23 1.33878 0.00 0.00 0.00 62.50
23310234 2013.11.07 12:48:32 buy 1.00 eurusdpro 1.33852 1.33580 1.34180 2013.11.07 12:50:12 1.33580 0.00 0.00 0.00 -272.00
23310303 2013.11.07 12:49:13 buy 3.00 eurusdpro 1.33788 1.33693 1.33963 2013.11.07 12:49:42 1.33691 0.00 0.00 0.00 -291.00
23310773 2013.11.07 12:49:49 buy 2.00 eurusdpro 1.33734 0.00000 1.33900 2013.11.07 12:54:16 1.33799 0.00 0.00 0.00 130.00
23310366 2013.11.07 12:49:49 buy 6.00 eurusdpro 1.33734 0.00000 1.33900 2013.11.07 12:54:07 1.33800 0.00 0.00 0.00 396.00
23310461 2013.11.07 12:50:17 buy 16.00 eurusdpro 1.33548 0.00000 0.00000 2013.11.07 12:52:26 1.33746 0.00 0.00 0.00 3 168.00

23313145 2013.11.07 13:30:16 buy 0.40 eurusdpro 1.33366 1.33027 1.33300 2013.11.07 13:35:01 1.33024 0.00 0.00 0.00 -136.80
23313204 2013.11.07 13:30:28 buy 1.00 eurusdpro 1.33331 1.33034 1.33334 2013.11.07 13:35:00 1.33033 0.00 0.00 0.00 -298.00
23313272 2013.11.07 13:30:54 buy 1.00 eurusdpro 1.33306 1.33026 1.33326 2013.11.07 13:35:01 1.33024 0.00 0.00 0.00 -282.00
23313386 2013.11.07 13:31:32 buy 2.00 eurusdpro 1.33261 0.00000 1.33328 2013.11.07 13:39:10 1.33243 0.00 0.00 0.00 -36.00
23313471 2013.11.07 13:32:00 buy 2.00 eurusdpro 1.33207 0.00000 1.33340 2013.11.07 13:38:28 1.33226 0.00 0.00 0.00 38.00
23313494 2013.11.07 13:32:07 buy 2.00 eurusdpro 1.33191 0.00000 1.33339 2013.11.07 13:38:23 1.33195 0.00 0.00 0.00 8.00
23313524 2013.11.07 13:32:14 buy 4.00 eurusdpro 1.33159 0.00000 1.33336 2013.11.07 13:38:09 1.33170 0.00 0.00 0.00 44.00
23313563 2013.11.07 13:32:28 buy 2.00 eurusdpro 1.33195 0.00000 1.33341 2013.11.07 13:38:26 1.33216 0.00 0.00 0.00 42.00
23313783 2013.11.07 13:34:40 buy 8.00 eurusdpro 1.33145 0.00000 0.00000 2013.11.07 13:38:30 1.33231 0.00 0.00 0.00 688.00
23313975 2013.11.07 13:35:17 buy 16.00 eurusdpro 1.33050 0.00000 0.00000 2013.11.07 13:37:45 1.33168 0.00 0.00 0.00 1 888.00
23314037 2013.11.07 13:35:45 buy 8.00 eurusdpro 1.33070 0.00000 0.00000 2013.11.07 13:38:53 1.33201 0.00 0.00 0.00 1 048.00

23746304 2013.12.27 09:50:18 buy 0.10 usdchfpro 0.88733 0.88350 0.88857 2013.12.27 11:41:03 0.88348 0.00 0.00 0.00 -43.58
23746427 2013.12.27 10:18:37 buy 0.10 usdchfpro 0.88747 0.88350 0.88964 2013.12.27 11:41:03 0.88348 0.00 0.00 0.00 -45.16
23746498 2013.12.27 10:30:06 buy 0.10 usdchfpro 0.88684 0.88350 0.88964 2013.12.27 11:41:03 0.88348 0.00 0.00 0.00 -38.03
23746505 2013.12.27 10:30:18 buy 0.10 usdchfpro 0.88682 0.88350 0.88964 2013.12.27 11:41:03 0.88348 0.00 0.00 0.00 -37.81
23746515 2013.12.27 10:31:25 buy 0.10 usdchfpro 0.88666 0.88300 0.88963 2013.12.27 11:41:05 0.88292 0.00 0.00 0.00 -42.36
23746517 2013.12.27 10:31:32 buy 0.10 usdchfpro 0.88673 0.88200 0.88962 2013.12.27 11:41:09 0.88193 0.00 0.00 0.00 -54.43
23746773 2013.12.27 11:09:43 buy 0.10 usdchfpro 0.88633 0.88200 0.88933 2013.12.27 11:41:09 0.88193 0.00 0.00 0.00 -49.89
23746780 2013.12.27 11:10:02 buy 0.10 usdchfpro 0.88633 0.88200 0.88934 2013.12.27 11:41:09 0.88193 0.00 0.00 0.00 -49.89
23746804 2013.12.27 11:13:47 buy 0.10 usdchfpro 0.88624 0.88200 0.88863 2013.12.27 11:41:09 0.88193 0.00 0.00 0.00 -48.87
23746812 2013.12.27 11:14:38 buy 0.30 usdchfpro 0.88591 0.88200 0.88866 2013.12.27 11:41:09 0.88193 0.00 0.00 0.00 -135.38
23746837 2013.12.27 11:14:49 buy 0.40 usdchfpro 0.88558 0.88200 0.88874 2013.12.27 11:41:09 0.88193 0.00 0.00 0.00 -165.55
23746855 2013.12.27 11:15:16 buy 0.20 usdchfpro 0.88574 0.88200 0.88877 2013.12.27 11:41:09 0.88193 0.00 0.00 0.00 -86.40
23746929 2013.12.27 11:21:24 sell 0.20 eurusdpro 1.38217 1.38589 1.38089 2013.12.27 11:41:07 1.38599 0.00 0.00 0.00 -76.40
23746937 2013.12.27 11:21:49 sell 0.30 eurusdpro 1.38205 1.38586 1.38086 2013.12.27 11:41:06 1.38587 0.00 0.00 0.00 -114.60
23746973 2013.12.27 11:25:01 sell 0.10 eurusdpro 1.38230 1.38586 1.38086 2013.12.27 11:41:06 1.38587 0.00 0.00 0.00 -35.70
23746985 2013.12.27 11:26:43 sell 0.30 eurusdpro 1.38207 1.38577 1.38077 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -112.80
23747030 2013.12.27 11:33:08 sell 0.10 eurusdpro 1.38232 1.38577 1.38077 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -35.10
23747067 2013.12.27 11:34:09 sell 0.40 eurusdpro 1.38328 1.38577 1.38077 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -102.00
23747091 2013.12.27 11:34:15 sell 1.00 eurusdpro 1.38406 1.38581 1.38081 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -177.00
23747101 2013.12.27 11:34:27 sell 2.00 eurusdpro 1.38406 1.38579 1.38079 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -354.00
23747110 2013.12.27 11:34:40 buy 2.00 usdchfpro 0.88449 0.88111 0.88400 2013.12.27 12:06:32 0.88390 0.00 0.00 0.00 -133.50
23747154 2013.12.27 11:35:44 buy 2.00 usdchfpro 0.88429 0.00000 0.00000 2013.12.27 11:53:07 0.88360 0.00 0.00 0.00 -156.18
23747168 2013.12.27 11:36:04 sell 2.00 eurusdpro 1.38423 1.38577 1.38077 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -320.00
23747193 2013.12.27 11:37:06 sell 2.00 eurusdpro 1.38419 1.38577 1.38077 2013.12.27 11:41:05 1.38583 0.00 0.00 0.00 -328.00
23747208 2013.12.27 11:38:04 buy 2.00 usdchfpro 0.88435 0.00000 0.00000 2013.12.27 11:52:12 0.88343 0.00 0.00 0.00 -208.28
23747316 2013.12.27 11:41:22 sell 40.00 eurusdpro 1.38892 0.00000 1.38600 2013.12.27 11:44:23 1.38692 0.00 0.00 0.00 8 000.00
23747389 2013.12.27 11:42:14 buy 8.00 usdchfpro 0.88162 0.00000 0.00000 2013.12.27 11:47:42 0.88302 0.00 0.00 0.00 1 268.37
23747638 2013.12.27 11:54:28 buy 1.33 usdchfpro 0.88310 0.88111 0.88450 2013.12.27 12:06:41 0.88390 0.00 0.00 0.00 120.38

23789529 2014.01.03 02:31:59 buy 0.40 gbpjpypro 171.621 171.041 171.541 2014.01.03 02:42:48 171.293 0.00 0.00 0.00 -125.81
23789536 2014.01.03 02:32:54 buy 2.00 gbpjpypro 171.435 171.026 171.526 2014.01.03 02:42:46 171.293 0.00 0.00 0.00 -272.34
23789537 2014.01.03 02:33:05 buy 2.00 gbpjpypro 171.458 171.019 171.519 2014.01.03 02:42:49 171.293 0.00 0.00 0.00 -316.45
23789552 2014.01.03 02:33:58 buy 2.00 gbpjpypro 171.436 0.000 0.000 2014.01.03 02:42:51 171.297 0.00 0.00 0.00 -266.58
23789732 2014.01.03 02:35:51 buy 1.50 gbpjpypro 171.367 0.000 0.000 2014.01.03 02:51:24 171.332 0.00 0.00 0.00 -50.33
23789736 2014.01.03 02:35:51 buy 0.50 gbpjpypro 171.367 0.000 0.000 2014.01.03 02:51:36 171.354 0.00 0.00 0.00 -6.23
23789580 2014.01.03 02:35:51 buy 6.00 gbpjpypro 171.367 0.000 0.000 2014.01.03 02:51:02 171.315 0.00 0.00 0.00 -299.11
23789617 2014.01.03 02:36:34 buy 30.00 gbpjpypro 171.162 170.900 171.300 2014.01.03 02:42:02 171.284 0.00 0.00 0.00 3 509.78
23789623 2014.01.03 02:37:44 buy 12.00 gbpjpypro 171.184 0.000 0.000 2014.01.03 02:42:13 171.294 0.00 0.00 0.00 1 265.73

26159702 2014.08.20 08:30:16 buy 1.25 gbpusdpro 1.66778 1.66251 1.66790 2014.08.20 08:36:27 1.66600 0.00 0.00 0.00 -222.50
26159794 2014.08.20 08:31:56 buy 1.25 gbpusdpro 1.66713 1.66209 1.67009 2014.08.20 08:36:26 1.66595 0.00 0.00 0.00 -147.50
26159813 2014.08.20 08:32:27 buy 2.50 gbpusdpro 1.66618 1.66117 1.66690 2014.08.20 08:36:25 1.66597 0.00 0.00 0.00 -52.50
26159921 2014.08.20 08:37:03 buy 7.50 gbpusdpro 1.66583 1.66078 1.66650 2014.08.20 08:38:21 1.66631 0.00 0.00 0.00 360.00
26159984 2014.08.20 08:40:24 buy 0.75 gbpusdpro 1.66615 1.65800 1.66750 2014.08.20 14:00:03 1.66511 0.00 0.00 0.00 -78.00
26160817 2014.08.20 10:10:28 buy 0.75 eurusdpro 1.32831 1.32650 1.32990 2014.08.20 13:24:22 1.32909 0.00 0.00 0.00 58.50
26162472 2014.08.20 13:57:17 buy 0.80 eurusdpro 1.32855 1.32355 1.32915 2014.08.20 14:11:07 1.32897 0.00 0.00 0.00 33.60
26163266 2014.08.20 15:59:58 buy 0.30 eurusdpro 1.32843 1.32343 1.32910 2014.08.20 16:52:45 1.32891 0.00 0.00 0.00 14.40
26163738 2014.08.20 18:00:16 sell 12.50 usdjpypro 103.521 104.015 103.215 2014.08.20 18:00:40 103.504 0.00 0.00 0.00 205.31
26163757 2014.08.20 18:00:27 sell 7.50 gbpusdpro 1.66164 1.66694 1.66100 2014.08.20 18:01:20 1.66160 0.00 0.00 0.00 30.00
26163902 2014.08.20 18:03:28 buy 1.50 gbpusdpro 1.66077 1.65574 1.66374 2014.08.20 18:04:24 1.66095 0.00 0.00 0.00 27.00
26164087 2014.08.20 18:06:00 buy 2.50 gbpusdpro 1.66005 1.65517 1.66317 2014.08.20 18:06:23 1.66023 0.00 0.00 0.00 45.00
26164424 2014.08.20 18:13:52 sell 0.75 usdjpypro 103.732 104.226 103.686 2014.08.20 18:19:50 103.693 0.00 0.00 0.00 28.21

26365692 2014.09.16 11:50:40 buy 0.25 gbpusdpro 1.61883 1.61700 1.62190 2014.09.16 11:52:54 1.61953 0.00 0.00 0.00 17.50
26367260 2014.09.16 15:51:09 sell 0.25 audusdpro 0.90692 0.91596 0.90700 2014.09.16 15:59:48 0.90870 0.00 0.00 0.00 -44.50
26367307 2014.09.16 15:52:19 sell 0.25 audusdpro 0.90732 0.91232 0.90700 2014.09.16 15:59:39 0.90880 0.00 0.00 0.00 -37.00
26367366 2014.09.16 15:53:31 sell 0.50 audusdpro 0.90782 0.91289 0.90740 2014.09.16 15:59:36 0.90888 0.00 0.00 0.00 -53.00
26367369 2014.09.16 15:53:36 sell 0.25 audusdpro 0.90756 0.91292 0.90740 2014.09.16 15:59:01 0.90885 0.00 0.00 0.00 -32.25
26367430 2014.09.16 15:54:47 sell 0.50 audusdpro 0.90821 0.91320 0.90520 2014.09.16 15:59:29 0.90868 0.00 0.00 0.00 -23.50
26367438 2014.09.16 15:54:56 sell 0.25 audusdpro 0.90805 0.91304 0.90504 2014.09.16 15:59:26 0.90866 0.00 0.00 0.00 -15.25
26367500 2014.09.16 15:56:34 sell 1.00 audusdpro 0.90869 0.91363 0.90563 2014.09.16 15:59:01 0.90883 0.00 0.00 0.00 -14.00
26367526 2014.09.16 15:56:48 sell 1.50 audusdpro 0.90891 0.91398 0.90598 2014.09.16 15:59:24 0.90875 0.00 0.00 0.00 24.00
26367580 2014.09.16 15:57:13 sell 1.75 audusdpro 0.90923 0.91429 0.90870 2014.09.16 15:59:07 0.90907 0.00 0.00 0.00 28.00
26367638 2014.09.16 15:57:34 sell 5.00 audusdpro 0.90995 0.91499 0.90870 2014.09.16 15:58:53 0.90910 0.00 0.00 0.00 425.00
26367656 2014.09.16 15:57:45 sell 0.50 gbpusdpro 1.62955 1.63466 1.62666 2014.09.16 15:57:59 1.62901 0.00 0.00 0.00 27.00
topastop
Nov 01 2014 at 10:48
21 posts
Not sure, but I think you can contact a regulator.
theHand
Nov 01 2014 at 22:02
365 posts
In UK accounts are insured up to $80k, if you have a claim contact the regulators....
theHand
Nov 01 2014 at 22:12
365 posts
And read those documents they want you to sign before you can withdraw the remainder of your funds. Very likely you admit wrong doing or something once you sign those.

Cpxpoint International Limited (Cpxpoint)
Nov 01 2014 at 22:12
7 posts
This is clearly case for regulator to solve. They accepted your orders for prices which their platform/servers offered at that time, which is binding. The latency between their servers and liquidity providers to hedge your positions (if they do?) is the risk connected with their business and they should be taken into account when calculating their commissions for your trading to minimize such risks. If there was no bug intentionally exploited from your side, post trade manipulation of such kind is absolutely unacceptable and should be avoided by reputable brokers at all times.
jotekfinance
Nov 02 2014 at 14:44
138 posts
Absolutely. Regulator time all the way.
StockTrader100
Nov 03 2014 at 20:16
2 posts
please choose well reputed broker next time 😎
yunben
Nov 04 2014 at 08:08
20 posts
theHand posted:
And read those documents they want you to sign before you can withdraw the remainder of your funds. Very likely you admit wrong doing or something once you sign those.


Thanks, I have withdrawn the remaining fund. The case now is reviewed by FOS.
Forex.com said they adjusted the trade profit/loss by raw bank data and now profit become $-19276.33.
I don't accept the way. It means they traded against me. They punished me while this is due to their server failure problem.
here is the email from forex.com.


Dear Mr Yun,

Thank you for your time on 30th October 2014 regarding your account status with GAIN Capital-FOREX.com UK Ltd. As per our conversation you requested the following information relating to off market transactions that were placed on the 15th October 2014

1. The transactions that were executed on off market rates
2. The rates that we used to make adjustments to the above referenced transactions
3. The profit and loss due to the adjustments for each transaction
4. The time that the transactions we traded on off market rates

As part of the FCA Handbook SUP 10 Dispute Resolution: Compliant (DISP) GAIN Capital-FOREX.com UK Ltd is obliged to provide you details on referring your complaint to the Financial Ombudsman Service. We provided you with this information on the 24th October 2014 and advised you have the right to refer your complaint to the Financial Ombudsman Service. We were notified by Financial Ombudsman Service that you filed a complaint with them on 25th October 2014 regarding your account termination and the adjustments we made to transactions that were executed on off market rates.

In line with our regulatory obligations, we will provide the case information relating to the aforementioned transactions directly to the Financial Ombudsman Service. We will allow the Ombudsman to independently review the complaint and provide both of us a response to their findings.

Kind Regards,
Mike Bermingham

Mike Bermingham | Operations Director| GAIN Capital - Forex.com UK Ltd
d: +44.(0).207 429 7914| f: +44.(0).207 236 4870 | e: [email protected]| www.forex.com/uk
25 Canada Square | 34th Floor (CGC 34-03) | London E14 5LQ

l
theHand
Nov 04 2014 at 09:45
365 posts
Let us know how it works out, be interesting to see.

Sadly most of the overseeing bodies are either token or corrupt. I don't have much faith in western regulators.
jamie78john
Nov 08 2014 at 17:26
4 posts
If you don't have faith in western regulators who you trust then? Cyprus?
FXdome
Nov 09 2014 at 07:35
128 posts
There is no one you can trust. Those regulators are in deep pockets with the fx firms. Trust me.
SiamFXNET
Nov 09 2014 at 10:39
72 posts
considering the 268 lots you traded on oct 15, 2014 - https://www.myfxbook.com/members/yunben/11112780/708787
I would have to say that your trading system was arbitrage. I've seen this happen at Alpari on Forex Factory a while back . same dispute but the broker always wins because they include trading clauses that we agree to when opening an account.



Forex.com has been known to cheat traders. - https://www.nfa.futures.org/news/newsRel.asp?ArticleID=3676

https://www.nfa.futures.org/basicnet/CaseInfo.aspx?entityid=0339826&type=reg
SiamFXNET
Nov 09 2014 at 10:43
72 posts
Actually, you may have a great HFT system that is legit after looking at your lmax account - https://www.myfxbook.com/members/yunben/lmaxuk/968681

Best to use it there or with FIX api at other institutional Liquidity firms.

Good luck with your HFT :-)
theHand
Nov 09 2014 at 10:51
365 posts
@jamie78john

No, you don't trust anyone. Probably the best regulators are in Australia. Those brokers I give preference, shortly followed by Singapore.

UK and USA are a joke. You just have to see how the banks behave. HSBC had special boxes made for the drug cartels to make it easy to deposit their cash in Mexico. Then they get bust and the fine is like a few weeks revenue. Clearly that system is corrupt to its core. And I suspect quite close to collapse.

Gold is being openly manipulated, probably with the US governments blessing who is still trying to get Germany's gold back. Fx is also a free for all. https://www.ft.com/cms/s/0/3f60230a-4562-11e4-9b71-00144feabdc0.html#axzz3IYVkcCuJ

And again there's no talk of criminal cases, just fines. Small ones compared to the gains these people made.

Historically when markets have reached this level of corruption the money simply leaves. NYSE has lost about 90% of its volume and the little bit they do have is just the HFT firms battling it out against each other. Granted some of it's competition, but clearly there is something structurally wrong with the markets.

So you need to spread your risk over a few brokers and use leverage to minimise counter party risk. And it goes without saying you will be taken to the cleaners a few times before it becomes apparent who can be trusted.

jotekfinance
Nov 09 2014 at 12:49
138 posts
There are a few which I tend to like.... but not in the U.S. A broker that has its base somewhere but a local UK branch and in most of the major countries (like Germany, Italy, France, etc) in Europe would be my bet.
yunben
Nov 12 2014 at 14:36
20 posts
I checked their US version customer agreement. It seems they dare not take a penny from its clients pocket (say, realized profit/loss).
but in UK version, they have a lot of terms that allow them to adjust trades after the market. They forbid scalping or price latency which never appears in US version. This all because they trade against you. You win means they lose.

Stay away from Forex.com




Hi, guys:

I found forex.com have different terms in customer agreements in their UK/US version.
According to their UK agreement, they can do anything to your account in their discretion.
I have to say, they very very likely do this deliberately to its retail clients . They can easily delete your profit by their UK agreements. but they can't change customers realized profits/losses in US agreement.


the following terms are not included in US version:
https://secure.efxnow.com/NEWOLS_GCU...8_20140707.pdf

28.4 Access to the Trading Systems is provided “as is”. Gain Capital UK makes no warranties
(express or implied), representations, or guarantees as to merchantability, fitness for any
particular purpose or otherwise with respect to the Trading Systems, their content, any
documentation or any hardware or software provided by Gain Capital UK. Technical
difficulties could be encountered in connection with the Trading Systems. These difficulties
could involve, among others, failures, delays, malfunction, software erosion or hardware
damage, which difficulties could be the result of hardware, software or communication link
inadequacies or other causes. Such difficulties could lead to possible economic and/or data
loss. In no event will Gain Capital UK or its affiliates or any of their employees be liable for
any possible loss (including loss of profit or revenue whether direct or indirect), cost or
damage including, without limitation, consequential, unforeseeable or special damages or
expense which might occur as a result of or arising out of using, accessing, installing,
maintaining, modifying, deactivating or attempting to access the Trading Systems or
otherwise. Gain Capital UK further reserves the right, in its reasonable discretion to unwind
an executed Transaction or adjust the price of executed Transactions (including Transactions
that have been confirmed or settled) to a fair market price if the Transaction was mispriced
because of technical difficulties with the Trading Systems.

28.5 Internet, connectivity delays, and price feed errors sometimes create a situation where the
price displayed on the Trading Systems do not accurately reflect the market rates. The
concept of arbitrage and “scalping”, or taking advantage of these internet delays, cannot exist
in an over-the-counter market where the client is buying or selling directly from the market
maker. Gain Capital UK does not permit the practice of arbitrage on the Trading Systems.
Transactions that rely on price latency arbitrage opportunities may be revoked. Gain Capital
UK reserves the right to make the necessary corrections or adjustments on the Account
involved. Accounts that rely on arbitrage strategies may at Gain Capital UK’s sole discretion
be subject to Gain Capital UK’s intervention and Gain Capital UK’s approval of any Orders.

28.6 Gain Capital UK shall have no obligation to contact you to advise upon appropriate action
when there are changes in market conditions.

US version:
https://secure.efxnow.com/NEWOLS_FRX...2_20141006.pdf
or download at: https://www.forex.com/forex-account-forms.html

3. Prices, Margin And Valuations Are Set By FOREX.com And May Be Different From Prices Reported Elsewhere. FOREX.com will provide
prices to be used in trading, valuation of Customer positions and determination of Margin requirements. Although FOREX.com expects that
these prices will be reasonably related to prices available in the interbank market, prices reported by FOREX.com may vary from prices available
to banks and other participants in what is known as the interbank market. FOREX.com will exercise considerable discretion in setting and
collecting Margin. FOREX.com is authorized to convert funds in Customer’s Account for Margin into and from such Foreign Currency and Metal
at a rate of exchange determined by FOREX.com in its sole discretion on the basis of then-prevailing money market rates

13. Internet Trading. Since FOREX.com does not control signal power, its reception or routing via Internet, configuration of Customer’s equipment
or reliability of its connection, FOREX.com shall not be liable for any claims, losses, damages, costs or expenses, including attorneys’ fees,
caused, directly or indirectly, by any breakdown or failure of any transmission or communication system or computer facility or trading software,
whether belonging to FOREX.com, Customer, any market, or any settlement or clearing system when Customer trades online (via Internet).


15. Quoting Errors. Should a quoting error occur due to a mistype of a quote or a misquote given by telephone and/or electronic means (including
responses to Customer requests), FOREX.com is not liable for any resulting errors in Account Balances and reserves the right to make
necessary corrections or adjustments on the Account involved. Any dispute arising from such quoting errors will be resolved on the basis of the
fair market value, as determined by FOREX.com, in its sole discretion, of the relevant Currency at the time such an error occurred. In cases
where the prevailing market represents prices different from the prices FOREX.com has posted on our screen, FOREX.com will attempt, on a
best efforts basis, to execute trades on or close to the prevailing market prices. These prevailing market prices will be the prices, which are
ultimately reflected on the Customer Statements. This may or may not adversely affect customer realized and unrealized gains and losses.
yunben
Nov 12 2014 at 14:38
20 posts
Forex.com at least shows two features of scam in 'You'll be banned for winning too much' and 'Skewing quotation of prices'

Ways in which you can be defrauded:
Stop Hunting/Running That's Immoral: Forex brokers always advice on proof-less fact that you will hardly face any stop running in this market. This fabrication is the boldest and biggest claim of them. In fact the truth of the matter is that there exists much more forex stop running than there is in futures. The stop running in this market is possibly the same as in the equity markets.
Suspicious spike: Sometimes, on the chart of a broker, there's very fast increase in candlestick when there's nothing taking place on another's chart. Indicator like stop-loss is prompted mainly to give indication of that dubious spike.
You'll be banned for winning too much: You must have heard that winning frequently in forex can cause you to be banned. Win too much and be barred in Forex, you may ask yourself. But it's true.
Leaning: Brokers claim they charge you a three-pip layout when trading the well-known pair of currencies. But the pips they are making may run into double digit figures, for example 10 or even more. He skews the price to do this. As you are not conducting your trading at an exchange, your broker can proffer you any price he wishes to.
Skewing quotation of prices: Commonly, brokers in the forex market lean prices. The broker is capable of just giving you the currency price as quoted by the bank he uses to trade. Different banks have different currency pricing structures. You will never get to know what the true real price is, in the absence of a central exchange where all prices flow through.
expert2trade
Nov 14 2014 at 12:15
37 posts
It would have been a lot better if you had traded your money in an ECN account! They would have no restriction on price arbitrage method used by yourself.

Doing that at a market maker account is sure to invite trouble. Just open an ECN account and there will be no problems!
Yes! with the right skill....its possible to make 40% a day in Forex.
yunben
Nov 22 2014 at 08:36
20 posts
I didn't trade on price latency. my strategy works for many platforms. and trades are quite frequently. their server failure cause me loss and win at the same time. but they take my profits only.
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