To use chat, please login.
Back to contacts

Chart not updated

eProfitsMaster Inc. (eProfitsMaster)
Mar 11 2010 at 15:23
20 posts
Dear Staff,

How often the charts will be updated?
Since my medium widget update only the calculation, the charts not updated since few days ago.

Please check

Thanks & Best Rgds

- Manage Fund Specialist, FREE VPS + EA
Ethan (Staff)
Mar 11 2010 at 15:36
1392 posts
It should be updated with the data.

We've fixed it manually - we'll apply the fixes during the weekend so it won't happen again.

Please try again.

Thanks.

hartnet (hartnet)
Mar 17 2010 at 15:43
8 posts
what happened... seems like my record has failed to update this past several days

Beneath the surface of impatient is anger
Ethan (Staff)
Mar 17 2010 at 15:47
1392 posts
hartnet, it appears that your account stopped sending data to our servers, hence why your account stopped updating.

Usually, clicking on the 'test' button in the publisher settings windows or restarting MetaTrader solves it.

If it doesn't, please check the publisher settings.

Thanks.

hartnet (hartnet)
Mar 17 2010 at 15:56
8 posts
oh my god... you know i reformat my pc.

where can i get the following info again:

1. FTP server
2. FTP password

Thanks

Beneath the surface of impatient is anger
Ethan (Staff)
Mar 17 2010 at 15:59
1392 posts
Ftp server is ftp.myfxbook.com:21

Password is the same password you use to log in to Myfxbook.

The FTP login can be found in the settings area - let us know if you can't find it.

hartnet (hartnet)
Mar 17 2010 at 16:18
8 posts
do i have to tick the passive mode box in the publisher tab?

Beneath the surface of impatient is anger
Ethan (Staff)
Mar 17 2010 at 16:21
1392 posts

hartnet posted:
    do i have to tick the passive mode box in the publisher tab?


Yes.

You can find full instructions here: https://www.myfxbook.com/help#help_1

hartnet (hartnet)
Mar 17 2010 at 16:39
8 posts
2010.03.18 00:37:36 Publisher: error when building the report 'C:\Program Files\eforex Meta Trader 4 Client Terminal\profiles\statement.htm'
 i have this in my journal

how to solve?

Beneath the surface of impatient is anger
Ethan (Staff)
Mar 17 2010 at 16:43
1392 posts
Please download the original statement here: https://www.myfxbook.com/pages/statement.zip and extract it into the templates folder of your MetaTrader installation directory.

Please login to comment .