To use chat, please login.
Back to contacts

Chart not updated

Mar 11, 2010 at 15:23
2,296 Views
10 Replies
Member Since Jan 02, 2010   20 posts
Mar 11, 2010 at 15:23
Dear Staff,

How often the charts will be updated?
Since my medium widget update only the calculation, the charts not updated since few days ago.

Please check

Thanks & Best Rgds
- Manage Fund Specialist, FREE VPS + EA
Member Since Jul 31, 2009   1444 posts
Mar 11, 2010 at 15:36
It should be updated with the data.

We've fixed it manually - we'll apply the fixes during the weekend so it won't happen again.

Please try again.

Thanks.
Member Since Feb 20, 2010   8 posts
Mar 17, 2010 at 15:43
what happened... seems like my record has failed to update this past several days
Beneath the surface of impatient is anger
Member Since Jul 31, 2009   1444 posts
Mar 17, 2010 at 15:47
hartnet, it appears that your account stopped sending data to our servers, hence why your account stopped updating.

Usually, clicking on the 'test' button in the publisher settings windows or restarting MetaTrader solves it.

If it doesn't, please check the publisher settings.

Thanks.
Member Since Feb 20, 2010   8 posts
Mar 17, 2010 at 15:56
oh my god... you know i reformat my pc.

where can i get the following info again:

1. FTP server
2. FTP password

Thanks
Beneath the surface of impatient is anger
Member Since Jul 31, 2009   1444 posts
Mar 17, 2010 at 15:59
Ftp server is ftp.myfxbook.com:21

Password is the same password you use to log in to Myfxbook.

The FTP login can be found in the settings area - let us know if you can't find it.
Member Since Feb 20, 2010   8 posts
Mar 17, 2010 at 16:18
do i have to tick the passive mode box in the publisher tab?
Beneath the surface of impatient is anger
Member Since Jul 31, 2009   1444 posts
Mar 17, 2010 at 16:21

hartnet posted:
    do i have to tick the passive mode box in the publisher tab?

Yes.

You can find full instructions here: https://www.myfxbook.com/help#help_1
Member Since Feb 20, 2010   8 posts
Mar 17, 2010 at 16:39
2010.03.18 00:37:36 Publisher: error when building the report 'C:\Program Files\eforex Meta Trader 4 Client Terminal\profiles\statement.htm'
 i have this in my journal

how to solve?
Beneath the surface of impatient is anger
Member Since Jul 31, 2009   1444 posts
Mar 17, 2010 at 16:43
Please download the original statement here: https://www.myfxbook.com/pages/statement.zip and extract it into the templates folder of your MetaTrader installation directory.
Member Since Feb 20, 2010   8 posts
Mar 17, 2010 at 16:49
its ok now..thanks :)
Beneath the surface of impatient is anger
Sign In / Sign Up to comment
You must be connected to Myfxbook in order to leave a comment
*Commercial use and spam will not be tolerated, and may result in account termination.
Tip: Posting an image/youtube url will automatically embed it in your post!
Tip: Type the @ sign to auto complete a username participating in this discussion.