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Important - Auto Update Issue

QuantQ3 (QuantQ3)
May 28 2013 at 08:15
11 posts
Bah... i give up and look for another service! bye bye

"We chose to go to the moon and do those other things, not because they are easy, but because they are hard." JFK
Fxmac (fxsecure)
May 28 2013 at 08:58
35 posts
I don't understand why FXSTAT works perfectly with their similar automatic system they call it: 'FXStat Direct (recommended)' and MYFXBOOK no.

I prefer MYFXBOOK but we have more than 30 account. We cannot being every day several times at they getting in each MT$ account of each broker in order the EA actualize the accounts.


Ethan (Staff)
May 28 2013 at 09:36
1392 posts
fxsecure posted:
I don't understand why FXSTAT works perfectly with their similar automatic system they call it: 'FXStat Direct (recommended)' and MYFXBOOK no.

I prefer MYFXBOOK but we have more than 30 account. We cannot being every day several times at they getting in each MT$ account of each broker in order the EA actualize the accounts.



It may seem other services are working well however they do not have the same amount of accounts we do (with auto update about +70k). The more accounts we have from a broker the less frequent updates we can make. So update frequency with other services (using the investor password) will decrease over time therefore you'll get the same issue. Traders wish to have their data updated every 5 minutes and we can guarantee this update frequency only with the EA/publisher.

We're making tests to see if can be somehow resolved.

Manolitos
May 28 2013 at 09:45
10 posts
Please excuse my English, I am French speaking.

Publisher seems to work well, I've just created a new demo account and it updates every 5 minutes. Would it be possible to use Publisher for my already created real accounts. Thanks in advance. Regards.

Ethan (Staff)
May 28 2013 at 10:21
1392 posts
Manolitos posted:
Please excuse my English, I am French speaking.

Publisher seems to work well, I've just created a new demo account and it updates every 5 minutes. Would it be possible to use Publisher for my already created real accounts. Thanks in advance. Regards.


Yes, publisher and EA aren't affected. Simply go to settings, click 'edit' for the account in question, then click 'use the EA to update my account' - this will remove the account from auto-update and will allow you to use EA/publisher.

Manolitos
May 28 2013 at 10:32
10 posts
My problem is that I don't have the button 'connect' in the setting's page anymore. It disappeared when I pushed the button 'use the EA to update my account'. When I try to connect, I have these messages for my older accounts : FTP: login failed - 530 Login or Password incorrect. Publisher: error connecting to ftp.myfxbook.com:21

Ethan (Staff)
May 28 2013 at 10:32
1392 posts
In case anyone is wondering where is the button in the settings, please see the attached image:



Attachments:


Ethan (Staff)
May 28 2013 at 10:33
1392 posts
Manolitos posted:
My problem is that I don't have the button 'connect' in the setting's page anymore. It disappeared when I pushed the button 'use the EA to update my account'. When I try to connect, I have these messages for my older accounts : FTP: login failed - 530 Login or Password incorrect. Publisher: error connecting to ftp.myfxbook.com:21


Only the EA will work. Please use it https://www.myfxbook.com/help/connect-metatrader-ea

Manolitos
May 28 2013 at 10:37
10 posts
I tried the EA, but it does not install in the Metatrader's file ! Don't know what is the bug !

Manolitos
May 28 2013 at 10:38
10 posts
Why Publisher does not work ? You can't do anything with it ?

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