I have been trading with this broker for 6 months now and I decided to rate it 8.8, The platform was superb except on crazy days sometimes it hang because they said it was a server restart on real 1. For most of the part, I like the webtrader and iphone as it allows me alternatives in case the MT4 went crazy. I really would like to try the mirror trader but I understand Tradency is having some issue with Metaquotes hence it will be removed from XM services. Too bad coz I really would like to try them.
Another thing that I like is the wonderful customer service which includes free seminar with the renowned bank trader Mr Avramis Despotis. It really was an honor to learn from an actual interbank trader who is certified by IFTA. Having learn from the Guru, I managed to bring back my performances into consistent profitability as you can see in my systems. With XM I learnt that for most of the part, our success as traders really depends on us. It is between us and the market. The brokers are just intermediaries providing medium of orders executions. They know if they screw up the platform, customers will run to other brokers. That's what happen when the real 1 server went offline for an hour, I decided to open another account with fxcm. They said fxcm sucks and indeed was fined by NFA. Well, thank GOD so far my performances was meeting target with them.
Anyway, I still trade with XM because of their customer service and @heavenforex
is right, that how often do you receive call from your account manager and want to listen to your problem? and how many brokers out there give you free training? that's one of the reasons I sign up with fxcm. They have excellent services in dailyfx.
To sum up, at the end of the day, to become a successful trader who meet his/her target, we must be able to accept our mistakes, learn and move on. The brokers are the least to be blamed. I have traded with many other brokers and lost tenth thousands of dollars and at that point I thought the brokers was cheating. Fact of the matter now, I realized it was me who can't control my greed and fear. All praises to GOD for leading me to this broker.
I trade where the opportunities are and I take what is given