NAMeHdCsc3ndDedV posted: Just paid for a new Trader's account on apr 13th. Still have not received login information on Apr 15th!!
Says new account setup is delayed because server is under maintenance. In internet time, 42 hours IS A LONG TIME!
Starting to wonder all you giving positive reviews if you work for CNS! I have applied for many hosting accounts...this is the first time I've ever experienced problems immediately right after payment! I hope the rest of the service plan goes well.
Good thing I've chosen to pay by month and not by year. BTW,' If you take out the Annual payment plan there are no refunds should you choose to cancel partway through the cycle.'
No conspiracy paranoia please by just having some delay on a over the weekend! service. I guess the good reviews come all from satisfied customers like me. CNS don't need paid posters. They are the most professional provider regards forex clients. I added recently a new NY vps with CNS. Open a support ticket on their page and you get instant help.
Thank you for the response. This is good to know. I guess I have wrongfully associated account setup with server down time. Its just that I've rarely anything 24 hours with hosting services, let alone 42 hours. But so far so good. I've got my account setup and MT4s running 😄
Provisioning was halted on April 13th while we applied important Windows updates to our master images, which are used to setup new VM's. It was further delayed by a rather large maintenance weekend. It is common for provisioning to halt during maintenance. Your subscription period does not start until the VM is setup. I'm sorry if you were inconvenienced by it. Unlike other providers, the only opportunity we have for most maintenance is between Friday evening and Saturday evening.
I should also announce that we have introduced a 100% uptime guarantee. Details can be found here:
Good service, good customer care, the server it's always up (That's about NY Server), in many months i never experienced a service interruption during the working days. I think it's the best for forex users.
I'm very surprised CNS does not have a higher rating. Their service is top notch. They are the only VPS company that offers reliable and honest customer service. What appears to be common sense, you quickly see that many other VPS companies are only after making a quick buck: oversell their resources and do not guarantee resources to their customers. Their downtime usually sucks also.
CNS only had one downtime problem for about 1/2 hour in their San Diego facility over a year ago; It had to do with a power surge outside of their control. And they sent out several emails warning their customer base. Other than that, 100% uptime for all of their facilities, no forced reboots. Perfect for EAs that will 'reset' when you restart the terminal. During their maintenance period, there is a longer delay to reply to support tickets, but during the trading week: usually no more than 1 hour for non-essential tickets.
Whoever has been giving CNS a bad rating, can you suggest a better (overall) VPS solution for the price?
I am very impressed with how they update customers with regards to possible service interruption due to hurricane Sandy. Their service was not interrupted at all over this period. The pricing seems a little high at first, however they give u the flexibility of paying annually which reduced overall price.
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