EXNESS
Overall
Very Poor Service, Slippage, Spread and Support is really bad, also they have weird rules which puts you in trouble. Their support persons are really un professionals one person say something other said that was his mistake and you have to waste your time just because to so called rules
UPDATE: 07-AUG-23
My issue is still not solved and so called support team never understand the issue and not willing to give the solution.
About the spread I am doing Trades with BB Markets, IC Markets and never found any slippage issue or spread issue. On Exness the difference is huge.
Issue the refund and compensate me because you wasted my 10+ days for nothing and hold my money without any reason. No broker takes such a long time which you did. If my issue will not solve i will keep posting the reviews on different platforms and will file the complain against you. By Law you do not have any right to hold the payment.
UPDATE 10-AUG-23
After waiting 15 days still no amount returned. Support team now behaving rude and rough and not willing to solve the issue .
Will keep posting here and on next update i will post all chat records and proofs here
STAY AWAY FROM THESE SCAMMERS
Thank you for trading with us, We apologise for a non-satisfactory response from our support team. We always strive to ensure our customers have the best possible experience. We kindly ask that you provide us with a case number so that we can follow up on the query.
Alternatively, please reach out to us via our Instagram or Twitter DM with the following information so we can look into the payment further: Country, Payment Method, Withdrawal/Deposit date, Exness Account Number, Screenshots, Case number (if any).
Best Regards,
Exness Team.
Overall
GREAT CUSTOMER SERVISE..
Overall
good broker
Overall
Buen broker
Overall
Nice
Overall
nice broker
Overall
Excellent Broker
Overall
good
Overall
I would never change this broker as my withdrawal is almost instant where i coulnt see anywhere
Overall
Server Slippage does not execute stop-loss orders 5700 USD Losses
I have using Exness for last one year & My Account Number is: 61048890.
On April/12 /2023 the active positions were 12.93 lots buy and 13.03 lots sell on XAUUSD.
The buy order's Take profit price was 2015 and the sell order's stop loss price was 2012 that i was set.
but the order execution was Take profit booked firstly and the stop loss price is not executed at price. because of that i lost my entire account balance 5700USD . After that i asked about the issue through Exness live chat and they said to me that they will take this as a compliant on wrong order execution. The Case number is 08490813.
10 days later i got a message through mail about my compliant and the message was " because of high impact news and higher volatile the order is executed properly with the terms of slipage artical( link shared through mail) " . the artical says if there is price gap the slippage will occur. so i checked the officel tik data of Exness there is no price Gap and slipage at the time of my order Execution. Further i checked the order execution time with tikdata deeply my stop loss order is not executed till 31 seconds. with this all the proof of order details i made a return compliant about the issue and receive a message from Exness teem that" our specialists working on that with high priority" . After my 40 days of waiting i got a mail from Exness specialist teem that " they close the case with five days before event " State Non Farm Payrolls and united states Unemployment Rate" . they closed the case with wrong event which happens 5 days before. I have all the proof documents and video record for this issue. still i'm waiting for my issue to resolve.
We apologize for the inconvenience experienced. Please note that we are in the process of investigating the matter. A member of our team will be in touch soon with an updated response.
If you have any other questions or hesitations, we remain at your disposal.
Thank you
The Exness Team
Overall
Im happy with their withdrawal options
Overall
Great broker
Overall
Fast execution of deposit and withdrawal, 24/7 customer support and no swap
Overall
Best Broker In Africa
Overall
Analytic and Social Trading.
Overall
gran broker
Overall
good broker, have to test on big fund
Overall
Exness is one of the best brokers in the world
Overall
Very excellent and excellent service
Overall
Best broker ever
