@FTMFX very good informative response. This is exactly what they should have told me on the phone / email support. They can keep my records on file, but they don’t need to show me expired cards in Funding / Withdrawal areas of the back office.

They have taken my feedback and removed my inactive / expired cards - from my view at least.

Old cards need to be on your profile, they didn't remove them, they cant by law. All data remains on server for 7 years from time of the person being idle (not using the service)... It's all part of the Anti-Money Laundering Act. The first lot of monies that go into your FX Account need to be accounted for, it has to be known what card was used at that time, so no data is removed.

But I must admit, and this goes for all FX Brokers, the support is is lame on all of them, 20 emails need to be sent instead of the one to get the point across.

ryang123 posted:
I'm really tired of this broker not giving me an option to withdraw my funds. I recently took a withdrawal of 10k and quickly after realizing I withdrew a little too much so I deposited with a credit card 2k. I then closed out my trades and withdrew the 2k while also requested another withdrawal of close to 5k via wire. They said since I used my credit card for the deposit recently, they want all the funds to go back on it. This is not possible because I had 2k as my only balance. Several months ago, I did another deposit with a credit card but that was much longer than the 60 days they have posted.
I don't know what to do. The reason I'm upset with IC Markets is because they are not willing to help. I understand they don't want to let me wire but they won't even try to work with me. No help whatsoever. Is this because they know I'm an American and I may no longer be able to trade? They literally have almost 5k of my funds and won't let me withdraw it, nor give me options. How can I get my funds back short of buying something for 5k with my card just to get a balance?

I had 'similar' experience, but I still support them 100%.
They had old cards on my Profile, and I wanted them removed because: 1) many I no longer use, and 2) some may have expired.
I asked them to remove them, and they did not do this. It took a few emails before they seemed to understand my points (above).
Sometimes the people that work in Support do not understand English very well. This can be frustrating. But generally they try.
And generally they give satisfactory outcomes. It can just be a bit difficult to break the communication barrier down.

husonchows posted:
My Client account was a very strange orders open price , which the new buy order must not higher than the ask price of last order open price . And I am the developer of this EA systems , I though it was slippage problem , so I sent an email to confirm What happened to the account , because My EA was running at the order account with same currency also . So I can confirm that only issue happened to this account .

After 1 day , Chinese CS replied me ' There was no Slippage problem during 17:03-17:18 1-Aug . It is your EA strategy problem , You should contact the developer of this EA to confirm the strategy '

I am the developer for my all strategy for 3 years ! and I have many record of this EA with different broker also ! How can Chinese cs reply me like that ?

This ICM I have been using for 3 years , and my feeling is , the management is getting worse and worse .

I am very disappointed with them . and I am also thinking to change broker .

probably you not understanding what happened.. there is nothing wrong with their site... you have to understand that spreads are widened during news releases.

oscarin posted:
Very bad experience with this broker:

- Big difference between Demo and Live, no slippage on demo, a lot of slippage on Live. 20% of my account lost due to slippage.
- Mediocre Customer Service
- 10 days to withdraw funds and 55 USD fee!, (They denied me Moneybrokers withdrawal, in spite of they offer it on their withdrawal form)
- The only good thing: low spreads, but, is it important if you get a lot of slippage on the entries?

I don't work anymore with this broker.

their demo is the same as the live. and they dont deny payments either, try reading the rules, u can only wd to the same source you deposited from.

good good

I'm really tired of this broker not giving me an option to withdraw my funds. I recently took a withdrawal of 10k and quickly after realizing I withdrew a little too much so I deposited with a credit card 2k. I then closed out my trades and withdrew the 2k while also requested another withdrawal of close to 5k via wire. They said since I used my credit card for the deposit recently, they want all the funds to go back on it. This is not possible because I had 2k as my only balance. Several months ago, I did another deposit with a credit card but that was much longer than the 60 days they have posted.
I don't know what to do. The reason I'm upset with IC Markets is because they are not willing to help. I understand they don't want to let me wire but they won't even try to work with me. No help whatsoever. Is this because they know I'm an American and I may no longer be able to trade? They literally have almost 5k of my funds and won't let me withdraw it, nor give me options. How can I get my funds back short of buying something for 5k with my card just to get a balance?

My Client account was a very strange orders open price , which the new buy order must not higher than the ask price of last order open price . And I am the developer of this EA systems , I though it was slippage problem , so I sent an email to confirm What happened to the account , because My EA was running at the order account with same currency also . So I can confirm that only issue happened to this account .

After 1 day , Chinese CS replied me ' There was no Slippage problem during 17:03-17:18 1-Aug . It is your EA strategy problem , You should contact the developer of this EA to confirm the strategy '

I am the developer for my all strategy for 3 years ! and I have many record of this EA with different broker also ! How can Chinese cs reply me like that ?

This ICM I have been using for 3 years , and my feeling is , the management is getting worse and worse .

I am very disappointed with them . and I am also thinking to change broker .

Yes, I find IC Markets is very hard to beat in terms of a 'good broker':

best broker around the world!

profix posted:

tdar2000 posted:
Have been with them for almost 7 months and have faced several issues. Recently when the peg of HKD was close to upper bound I received an phone call and an email saying that 'they are about to change the leverage and it will be implemented within an hour' and in the email it said that 'some deposits are not instant'. So I ask what was the point of the phone call? So that legal bases could be covered instead of actually providing a genuine service to your customers.

I get that its not a charity but a business; However not an ethical one. Its a crooked business in a crooked industry and they will try to take your money by any means possible. So do yourselves a favor and don't listen to the fake reviews and steer clear of this broker.

You are right, they are criminals!

In my humble opinion, I disagree. I work with several brokers and if I didn't live in the USA, this would be my main broker. My company now uses Oanda but I have a personal account with IC. I also received a phone call and, according to IC's customer agreement, and every other broker out there, they have every right to change the margin requirements when volatility is expected to be high. I'm not sure how this is crooked but I do know its common with all brokers to up the margin requirements during times like this. Not a bad thing at all. This is a trade that could go seriously against you. Be careful with this one and keep in mind your entire account is at risk if your position size is larger than your account (example, a 1 standard lot trade with a 10k account size would put the entire account at risk 10x). Stop losses do not always get triggered when you would like during high volatile times.
What they mean by some deposits are not instant is, for example, if you send a wire, that is not instant.
Again, I'm just a trader trying to make a living. I just felt the need to make a comment when I see people may not completely understand the situation presented to them.
Hope this helps!

tdar2000 posted:
Have been with them for almost 7 months and have faced several issues. Recently when the peg of HKD was close to upper bound I received an phone call and an email saying that 'they are about to change the leverage and it will be implemented within an hour' and in the email it said that 'some deposits are not instant'. So I ask what was the point of the phone call? So that legal bases could be covered instead of actually providing a genuine service to your customers.

I get that its not a charity but a business; However not an ethical one. Its a crooked business in a crooked industry and they will try to take your money by any means possible. So do yourselves a favor and don't listen to the fake reviews and steer clear of this broker.

You are right, they are criminals!

Have been with them for almost 7 months and have faced several issues. Recently when the peg of HKD was close to upper bound I received an phone call and an email saying that 'they are about to change the leverage and it will be implemented within an hour' and in the email it said that 'some deposits are not instant'. So I ask what was the point of the phone call? So that legal bases could be covered instead of actually providing a genuine service to your customers.

I get that its not a charity but a business; However not an ethical one. Its a crooked business in a crooked industry and they will try to take your money by any means possible. So do yourselves a favor and don't listen to the fake reviews and steer clear of this broker.

A good broker, but I have had a few trades that took too long to go through. 4 seconds is too much!

Seems the Blacklist referens to above was to IC markets in Hong Kong. Donno if it is the same company maybe just a wannabe copy cat.

Good broker. Been using them for a1.5 year. They were the best live performers together with Oanda trading the same portfolio traded on 4 diffrent brokers for comparison. However i just had a friend that was denied sending money to a newly opend account thrue wire transfer since IC markets is blacklisted by the swedish finance inspection authorities. This gives me bad vibes until i find out the reason for ending up on a blacklist.

ryang123 posted:

choilun123 posted:
2017.11.23 21:29:58.616 '517600': order #35050946 buy stop 0.99 USDCAD at 1.26987 activated at price 1.27294


SEE WHAT THEY TREAT ME


PS. I cannot download their investigation form, sxx of a bitch!

This doesn't make sense at all. You should contact their support. I never had any issues with this broker and have had excellent customer service. Definitely have them look into this trade. Your activation price is 10+ pips higher than the price at that time. The spread on the USDCAD is usually 1 pip.

Now if you look at the 1 min candle that day at 15:30 broker time (8:30 am est time), it was an obvious news announcement and you would have got triggered at the 1st availbable price with any broker on a stop order. That available price at that time was right there at 1.273. Your time says 21:29:58 and if that time in your time zone is 8:29:58 NY time, you got triggered based on the available price at that time. Not trying to sound like a broker but it is true that when news takes place, the spreads widen and slippage is massive. This is true for any broker.

yeah just the usual troll

also its thanksgiving .. so there is no US based liquidity .. the 10 pip spread was actually a good fill.
hardly a fault of the broker.

besides that's why use cTrader and set to get the fill at Bid

its like driving with 200km/h trough town, and then complaining that the police not managed to remove the peoples on the crossings fast enough ;)

choilun123 posted:
Exactly!

I have been given 10-80 points slippage before I can earn some profit trades. Nowaday is above 100-300 points slippages!

if you not mention the size of your order its a completly meaningless statement.

oscarin posted:no slippage on demo, a lot of slippage on Live.

that's a good one ;)

I have been with IC for almost a year now, I am with their Ctrader platform. So far, fast withdrawals and reliable customer support. If you're a newbie and reading this review. Disregard the slippages error, 1 thing that could contribute to it is your own personal internet connection.