I started using them because the spreads looked good and another trader had recommended them in the trading room.
Opening the account was a pain. I have sent a scan of my passport which I had used successfully for numerous other occasions. They have been really friendly and calling me to explain why they could not use it, namely because of reflections. Guess what, this is a design feature of EU passports! I needed several attempts until they were satisfied.
So I started trading, spreads look good. But quickly I was really badly stopped out over night (no news, flat market, sudden explosion of spreads to 30 pips). They called it normal for rollover. But this way you simply cannot have reasonable stop losses. This just makes big losses. Not acceptable. Looking at the detailed time series from https://www.myfxbook.com/forex-broker-spreads
you see, that other brokers are much better. So after less than a week I decided to leave.
When I wanted to withdraw my money, nothing happened. After a week and no money on my banking account I asked the live chat where the money would be (transaction was shown as 'opern'). They explained they would have requested to send a bank statement for verification.
1. They have never asked (yes I have double-checked my spam filter)
2. I had sent them the last (still last) bank statement to open my account, so they did have it already.
3. I wanted money back to that account from which I had transferred money to them, so they had that verified.
So this was just a fake to withhold my money. Absolutely unacceptable. I am glad I have left. Now let's see when I get my money back.