To use chat, please login.
Back to contacts

Important - Auto Update Issue

Systematic Trader (FXKaiten)
May 21 2013 at 05:22
12 posts
I checked with Pepperstone. As MagicNumberFX suggested, they are not blocking. Their response:

'Thank you for contacting us. There are no issues on our end and our servers are not blocking updates to myfxbook. Please contact myfxbook support to make sure that they are connecting to our servers.'

I have sent email to my MT4 rep to confirm whether some of the actions specified in the linked article posted by PipGnostic are responsible for this blockage. Will post any response I get.

It is clear that Metatrader is losing touch with it's client base. MT5 completely ignored us. (I've never written an EA that couldn't hedge and I've probably written 100s...and I don't need heavy graphics, just lightweight servers and fast execution) Third parties are providing necessary add-ons that help us do business. If MT wants to block them and control the world then I will look for an alternative. I really wish there was an open-source platform!! Anyhow........

PipGnostic
TheCyclist
May 21 2013 at 09:37
724 posts
ST

The real good brokers offer API's, don't really need MT, it's just an easy way to talk to brokers but also very limited in what it can do.

As a rule of thumb is of the broker doesn't have an API supporting other languages the broker isn't really worth it.

Fact of the matter is you have no idea what MT really does. It could be phoning home with your EA's source code. Any broker with an API is in fact open source!

vontogr (togr)
May 21 2013 at 10:39
4862 posts
2 support
I changed all my accounts to reporting via your EA. Here is what happened.
- max drawdawn do not much previous
- the highest equity is doubled
- profit today/week/year = zero

Ethan (Staff)
May 21 2013 at 11:28
1394 posts
Guys, your support is much appreciated!

The good news is that it seems the issue is partly on our end as we have so many accounts connecting that some get disconnected automatically by the broker's servers (out of their control). We're working hard to resolve it asap.

@togr it takes time for drawdown to be processed for new accounts (usually several minutes). As for the other issues - please send us an email to support (using the contact form or email).

Thanks.

mirusevxs33
May 22 2013 at 04:25
123 posts
Ethan, it does not seems to me that it is at your end! It is at Metaquotes end

mirusevxs33
May 22 2013 at 09:13
123 posts
2013.05.22 12:11:38 Myfxbook (EURUSD,H1) Myfxbook servers are down for maintanance, will retry in 30 seconds.

but that is at your end :) it is about MT5 updater EA... Will it be allowed anytime soon?

Ethan (Staff)
May 22 2013 at 12:20
1394 posts
mirusevxs33 posted:
2013.05.22 12:11:38 Myfxbook (EURUSD,H1) Myfxbook servers are down for maintanance, will retry in 30 seconds.

but that is at your end :) it is about MT5 updater EA... Will it be allowed anytime soon?


This is an unrelated issue. Please check your internet connection and send an email to support if you cannot resolve it.

LKHedge (LKHedgeFund)
May 22 2013 at 17:26
34 posts
hey guys is auto update back up? there's no option for me at this very moment.

Get Rich or Die Trying
Russell
May 22 2013 at 21:50
12 posts
Were all be lost without our myfx pages updating :)

Fxmac (fxsecure)
May 23 2013 at 08:30
35 posts
Dear Myfxbook, our group as many more now we depend so much of your autoupdate system.

We have more than 20 accounts in different brokers. Our main broker AXITRADER says that they are not doing anything. That they want it to work due it brings clients to them.

 So we cannot be refreshing every day several times with the EA system. It's to much.

Could you restore, please, the auto update system?

It's very important for our business.

You're giving a great service. Thank you very much

Topic is locked