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IC Markets Review Scores


Overall score: 4.0 / 5

Total votes: 1021
Platform
1
Pricing
1
Customer service
1
Features
1
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IC Markets Discussion

3 posts
Wow, such a bad broker I've seen rarely. (and I tried many).
Stay way, I don't recommend this broker.

Withdrawal fees (bank transfer) not clearly on their website. they should tell it more clear (as example upon registration) that when you deposit with skrill, you need to withdraw with bank transfer and that it has big fees.

Well, I lost my money (shit happens, it has nothing to do with their server problems). Because I could better use it to trade instead of paying the big bank transfer fee. But lost my money.
So I refunded (deposited) with neteller.
After a few days I want to withdraw some of my money (also with neteller).. but then they reject it!!!
They say i've not funded with neteller, while I can find it in my logs on their website!

First I had to wait 6 hours on my payment.. but rejected..
Then I asked the chat.. they should make a support ticket to investigate.
After 12 hours, i've heard nothing, so chat again.
The chat said he could not see a neteller deposit, while the other collegue I spoke earlier did see the deposit. This is madness, a bunch of amateurs. if I can see it, they should see it.
Now I have to wait 24 hours again (and it's not even my fault) and wait for the investigation results.


Why is it that difficult?? i'm not happy with it.
209 posts
There have been increasingly more and more issues with this broker and their owners/senior managements' attitude does not help matters either.

One guy posted his frustrations over at the FPA brokers reviews section:

mathew, sydney, Australia
Rating: [​IMG][​IMG][​IMG][​IMG][​IMG]
Date of Post: 2015-09-19
Review: Stay away from this broker. I met the owner of this broker and he is a dead-set arrogant prick


....and, after having been dealing with I-See-Bucketshop most senior managers/owners these last few months, I couldn't agree more with 'Mathew'.
7 posts
raidzahir posted:
I have been trading with this broker about three years .i have also ib with them .Under my ib more than 10 traders trading .but so far i did not get any trouble .I dont know why so many people coments bad about this broker.I tried more than 50 brokers last 5 years so far i found ic markets is the best .

There were network issues that affecting number of people, my VPS having connection issues early this month and having random disconnection. Also trade lag time been increased since August.

I also agree ICMarket provide quite good swap/ecn trading.. just the connection issue killing it.
I cannot baby sitting my VPS because of their connection problem.
2 posts
I have been trading with this broker about three years .i have also ib with them .Under my ib more than 10 traders trading .but so far i did not get any trouble .I dont know why so many people coments bad about this broker.I tried more than 50 brokers last 5 years so far i found ic markets is the best .
9 posts
We remain cautious about dealing with this broker. Their MT4 servers used to be located in a core Equinix NY4 server rack but our internal research has shown that they recently migrated a portion of their infrastructure to second tier providers. Ping times have also increased from our servers at NY4 to their servers - 2ms is common these days.
209 posts
Don't expect I-See-Bucketshop support to be professional because they respond to their clients problems and issues as directed by their employer.

As admitted publicly by a very senior manager of I-See-Bucketshop's Head of Dealing Desk, Angus John Walker, to my thread at the FPA (post no. 51, dated Aug 13 2015):

Rahman, you know as well as myself that those spread graphs were taken from myfxbook. I used them as a reference rate. We cannot collect data from them from March 2015 although you are welcome to try. That data is available to anyone and you could have and should have collected it yourself when the stop out occurred if you were so convinced something wrong happened at that time. Our support staff who you dealt with didn't collect it at the time and this is reflective of their inexperience rather than them not willing to cooperate or hide facts from you......

So, I-See-Bucketshop hires 'inexperience' people for Support staff....most probably to cut cost.....and so their clients cannot expect to get the services as they have boldly advertised at their web site:

Unrivalled Customer Service
IC Markets strives to offer you the best possible customer service and support. Our team has a significant amount of experience within the forex industry, all of which trade themselves so they understand what traders want and need. You can trade with confidence knowing that the IC Markets team will always be there to help 24 hours 5 days a week.

This I-See-Bucketshop is nothing but a cheap skate broker out to make a quick buck from their clients.....so, don't expect them to spend money on good services and backups!
7 posts
A Forex broker with no backup Network Provider?
It is a big fail for me.
10 posts
'Sorry , I apologize for these words to the broker , as I read the news that are suffering a DDoS attack and that is why we can not give good service that usually , a DDoS attack it may suffer either . I put my words in Spanish to express myself better'

Regardless, as an end user a service provider 'IC Markets' has a duty to not pass on, or continue to operate a disfunctional trading system. It places them in a vulnerable position with ACIS and F.O.S with multiple complaints.

IMO it would have been better for them to notify their clients personally, via email that a problem exists (within or out of their control), and disable trading until the matter is resolved. They would have held a much better reputation, and even gained respect from their clients and retail traders. The fact that they did not act at all to protect their clients and allowed trading to continue, tells me this brokerage is not run by the type of professionals who have their clients best interest at hand.
My niche is based on facts, and not following others
32 posts
VabRus posted:
yes, are down the real server LIVE02, this is incredible

ICMarkets is bullshit

Lo siento, quiero pedir disculpas por estas palabras hacia este broker, pues he leido la noticia que estan sufriendo un ataque ddos y es por ello que no pueden dar el buen servicio que acostumbran, un ataque ddos lo puede sufrir cualquiera. Pongo mis palabras en español para expresarme mejor.

Sorry , I apologize for these words to the broker , as I read the news that are suffering a DDoS attack and that is why we can not give good service that usually , a DDoS attack it may suffer either . I put my words in Spanish to express myself better

https://leaprate.com/2015/10/onezero-outages-the-result-of-chinese-ddos-attacks-leaprate-exclusive/
4 posts
I made a mistake!!!
I opened an account with them and I have deposited too much money...
I need an advice, a really reliable broker can you help me please??
Thanks
136 posts
1 week and the servers are offline. That is terrible think their business has bit the dust. Even if they put up the rolls royce engines on redundancies. The experience just left a very bitter taste. They will never recover from this.

I would be looking to sell the business cheap if I was in their shoes before they have to fold. They simply do not have enough technical staff and they totally rely on 3rd party solutions instead of their co located servers and technical staff

4 posts
BAD BAD BAD
It is more than 2 hours the Live Server 03 is DOWN!!!
This situation is no longer sustainable
All this is very serious
7 posts
Edit: another crashed again after last post.. still no-connection
7 posts
Server just crashed twice again....
Where is the fix?
10 posts
'ICM just sent out a notice over MT4;'

Pointless sending out such comments via MT4 when MT4 cannot connect!

More so they should be addressing the issue via online forums etc. and emails directly to customers.
My niche is based on facts, and not following others
9 posts
We have moved all our funds out to Dukascopy. Execution speed and disconnects have been increasing at IC Markets, resulting in trades not being copied from our master accounts to our signal clients, as well as out main fund. Whilst this month has not been particular good for our portfolio, IC Markets has just made it worse. Our internal tracking has also saw an increase of offquotes from < 0.03% to around 0.4% now, which is particular troubling.
10 posts
This has to be a financial problem, if a company has money and needs it's customers it will fix the problem immediately. It is the same as paying the rent for your companies office. they buy the data and servers and are not in a hurry to fix them at all!
My niche is based on facts, and not following others
10 posts
Absolute rubbish! Thought I would try them again but server keeps freezing! They say will be fixed this week or next???? WTF! Any decent broker would be onto this in minutes. Very very poor!
My niche is based on facts, and not following others
2 posts
Thomson you are not alone, IC has been okay with me, super short reconnecting issues before, but now its server down, WITH my open trades, once i can forgive but this has become an intermittent thing taking my money and moving out IF and WHEN i close my trades,
231 posts
ICM just sent out a notice over MT4; they're aware of the issue and seem to have fixed it. If anyone lost out due to the disruption, they've been told to contact Support at [email protected]; they might provide you with compensation.

Network Service Disruptions
Dear Trader,

IC Markets would like to acknowledge the network disruptions that occurred over the last week and a half, and extend an apology to any trader who was affected. IC Markets strives for 100% uptime of our network and platforms to provide traders with the best possible trading environment. This is why we must stress that we take incidents like this very seriously and have taken immediate steps to mitigate the risk of another disruption as well as implemented larger plans to overhaul our network and hosting infrastructure entirely.

For just over a week IC Markets has had intermittent internet related failures which meant some clients were unable to connect to our MT4 servers. Monday 5th was hardware related whereas issues over the remainder of the week and early this week were ISP related. As a result this ISP has been completely removed from our infrastructure indefinitely. The removal process of the ISP caused downstream issues which is why there was continued disruptions to the service today. Now that the ISP is removed we do not foresee the same issue occurring, however, we remain on high alert for the rest of the week.

Encouragingly the causes for the issues were identified in real time although the fixes that were put in place to restore immediate connectivity took longer than we would all like. Again, we have to acknowledge that this isn’t good enough and take we encourage anyone affected by the disruption to contact [email protected] IC Markets are fully committed to ensuring we maintain the most reliable trading infrastructure possible.

We would like to take this opportunity to thank you for trading at IC Markets. If you would like a call to discuss the above further then please let our support team know [email protected]

Happy trading!
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