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Pepperstone Review Scores


Overall score: 3.7 / 5

Total votes: 471
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Pepperstone Discussion

80 posts
30 April 2019
Pairs GBPJPY and AUDJPY, Pepperstone experiences technical issues with liquidity providers (this was their comment)
I was filled 420 pips away from SL
Losing 20% of account capital

Buy 144.61 SL 144.302 filled: 139.637
Huge spike down at first bar of asian session. Clearly a spread gap of 400+ pips, so what next?
I have seen this before with this broker and days later, their servers update and shows no sign of price bar disparity issue.
Other brokers and websites show no price move at that time. I was requested to write to [email protected]

Lets see how they respond to my request for an investigation and hopefully a refund. Their LPs are manipulating prices as they see traders orders, did anyone else get burned?


Attachments:

We are all faced with a series of great opportunities, brilliantly disguised as unsolvable problems - John W Gardener
80 posts
yosi4088 posted:
The goal of this broker is that his clients will lose.
When I was with a real account, they tried to convince me to do 200 lot with an account of less than $ 1000.
  Before they seduced me I was with 1800 dollars (I deposited 1000) -
  After - the account has been deleted.
At the end after a million hours with them in the cht they agreed to give me only their profits from the transactions.
They blocked me from trading with them, but because they work with PayPal - I want to trade with them again after I find a good robot - but because I found a good robot they do not let me trade with them. I do not want to download another mt4 from another company and start looking for other companies

Why would they convince you to place trades of that size, its not possible even with 1000 leverage i dont think you would even be able to open a single position, what nonsense is this?
We are all faced with a series of great opportunities, brilliantly disguised as unsolvable problems - John W Gardener
1 posts
Very good broker. Customer Service is excellent. I am highly satisfied.
1 posts
saiful_fx posted:
Excellent trading environment. Smooth withdrawals. Did not face any problem at all.

By far the best Australian broker.

Highly recommended!

Same for me, no complaints at at all.
2 posts
i had a big win on non farm payroll news, then after that the news trades were not good,
8 posts
Excellent trading environment. Smooth withdrawals. Did not face any problem at all.

By far the best Australian broker.

Highly recommended!
16 posts
yosi4088 posted:
The goal of this broker is that his clients will lose.
When I was with a real account, they tried to convince me to do 200 lot with an account of less than $ 1000.
  Before they seduced me I was with 1800 dollars (I deposited 1000) -
  After - the account has been deleted.
At the end after a million hours with them in the cht they agreed to give me only their profits from the transactions.
They blocked me from trading with them, but because they work with PayPal - I want to trade with them again after I find a good robot - but because I found a good robot they do not let me trade with them. I do not want to download another mt4 from another company and start looking for other companies

and
They blocked me because I found a good robot - but on the other hand they keep sending me full e-mail advertisements.

They do not have a word Everyone says something else in the email I get messages asking why I stopped trading but in the chat they say I'm blocked
16 posts
The goal of this broker is that his clients will lose.
When I was with a real account, they tried to convince me to do 200 lot with an account of less than $ 1000.
  Before they seduced me I was with 1800 dollars (I deposited 1000) -
  After - the account has been deleted.
At the end after a million hours with them in the cht they agreed to give me only their profits from the transactions.
They blocked me from trading with them, but because they work with PayPal - I want to trade with them again after I find a good robot - but because I found a good robot they do not let me trade with them. I do not want to download another mt4 from another company and start looking for other companies
1 posts
Just wanted to post n' mention that I've been happy with Pepperstone for years now. They always come through on the customer service portion, and their execution speeds are seemingly impossible to beat when it comes to any other brokers I've tried. I also experience way less negative slippage with Pepperstone than I do with other brokers.

Great broker. It's the one I reccomend first to friends.
325 posts
owenn posted:
I think that Real Segregated Accounts, has allways a different account number (different from the omnibus account) so.. only if you receive a different account for deposit (different IBAN, Different number... etc..) it´s only a real segregated account at name of client. Lots of brokers say that it´s segregated but not true...

Not entirely true, most brokers will want to process your transaction before depositing it into the segregated account. Because of anti money laudering and accounting rules.
136 posts
irwanwd posted:
I read their term & conditions:

3.5 We deposit all money paid by you into our trust account, which is an account operated in accordance with the Corporations Act. You agree and acknowledge that:
...
(f) we may use your money from the trust account for the purpose of meeting obligations incurred by us in
connection with margining, guaranteeing, securing, transferring, adjusting or settling dealings in
derivatives by us (including dealings with our Hedging Partner), including dealings on behalf of other
clients. In the case of amounts withdrawn under this clause 3.5(f), the amounts are held in one or more
accounts in the Hedging Partner’s name in accordance with the Corporations Act.
...

If they segregate client's account, why they can use it? could anybody explaining this in simplier language?

Basically what it means is the client trust fund which is segregated where all the client funds are deposited according to the rules. Hedge partners means the liquidity providers who clear your trades. All brokers do this. Only problem as what happened in the EURCHF flash crash if so many clients are on the wrong side of the market they can deplete the funds in the segregated client trust pool fund. I would not however worry too much about it as there has been added risk management rules added by the broker and the regulator. Although it restricts the broker from using the funds for thier own purpose however it does not protect against a trigger event if some clients have too large of a postion the can blow the client trust pool fund

In the event that you have a very large deposit Pepperstone can have a separate segregated client trust account specifically for your trading purposes at NAB. By the way from all the brokers I have dealt with only Pepperstone offers that added security if you are on the insto level

 
2 posts
burhanck posted:
dumindu89 posted:

Your one is not a fair review.
Look at the margin level. It's 37.31%. Way below the 100% and almost near 20% of margin stop out. You might have reached 20% stop out and Pepperstone closed your position. You should always keep a higher margin level in order to prevent from margin stop outs.

They sent me an email that we closed our positions. So I am not stopped out. You are not fair. If I am stopped out, the closed price should be different from market closing price. They already accepted this is illegal action so they offer me compensation.
They saw Italy referendum result and they closed my positions on sunday and sent me an email.
You can't clear pepperscam's bad history, they are scam broker as a lot of users wrote in the internet.
You have only one message in myfxbook.com and it is defending pepperscam company. So please be objective!!!

I am not defending Pepperstone. You should complain about those 3 positions to ASIC definitely.

Other Australian brokers like IC Markets or Global Prime will never wait until 37.31% margin level. Global prime will close your positions at 100% margin level and IC markets will close at 50% margin level. If you used one of them you should have stopped out on 2th Dec itself.
11 posts
I read their term & conditions:

3.5 We deposit all money paid by you into our trust account, which is an account operated in accordance with the Corporations Act. You agree and acknowledge that:
...
(f) we may use your money from the trust account for the purpose of meeting obligations incurred by us in
connection with margining, guaranteeing, securing, transferring, adjusting or settling dealings in
derivatives by us (including dealings with our Hedging Partner), including dealings on behalf of other
clients. In the case of amounts withdrawn under this clause 3.5(f), the amounts are held in one or more
accounts in the Hedging Partner’s name in accordance with the Corporations Act.
...

If they segregate client's account, why they can use it? could anybody explaining this in simplier language?
5 posts
dumindu89 posted:

Your one is not a fair review.
Look at the margin level. It's 37.31%. Way below the 100% and almost near 20% of margin stop out. You might have reached 20% stop out and Pepperstone closed your position. You should always keep a higher margin level in order to prevent from margin stop outs.

They sent me an email that we closed our positions. So I am not stopped out. You are not fair. If I am stopped out, the closed price should be different from market closing price. They already accepted this is illegal action so they offer me compensation.
They saw Italy referendum result and they closed my positions on sunday and sent me an email.
You can't clear pepperscam's bad history, they are scam broker as a lot of users wrote in the internet.
You have only one message in myfxbook.com and it is defending pepperscam company. So please be objective!!!
136 posts
dumindu89 posted:
burhanck posted:
Pepperstone is real regulated SCAM!

Pepperstone is real SCAM who are closing your profitable positions without informing you eventough the market is closed.

I opened an account with Pepperstone and start trading on IT40. I opened some positions and my account is stop out. I deposited money again and open IT40 positions again on friday. And there was Italy referandum on the weekend. My positions were still opened after market closing on friday and they closed my positions on the weekend.

Then Pepperstone closed my positions on sunday night by saying that 'we are invoking our rights to close out the trading contracts due to the abnormal conditions - Italy referandum' It means they understood that I will have profit because they see Italy referandum result. The reason is not important but it is totally unacceptable. They offer me 1750 usd compensation payment in order to solve this issue, but I don't accept this. Because if they did not close my positions, my account's balance should be 7577,83 usd on first second of market opening.

These positions number are #486534 + #486542 + #486535 + #486537, you can see on statement that I wrote screenshot link in below.

I am showing screenshot of opened positions after market closing > https://prnt.sc/dk7do3
You can see that they closed my positions on the weekend – 03.12 > https://prnt.sc/dldpg3

It is showing that Pepperstone is real SCAM. They closed my positions on the weekend because of abnormal conditions. Abnormal conditions means that I will have good profit if they did not close my positions. I did not accept their offer which is 1750 usd, because if they did not close my positions, my balance should be 7577 usd at least. If they don’t have mistake, they will not want to offer me compensation.
I saw their FCA and ASIC regulation, so I thought they are good broker. Be aware and don’t deposit them even 1 usd!!!
Your one is not a fair review.
Look at the margin level. It's 37.31%. Way below the 100% and almost near 20% of margin stop out. You might have reached 20% stop out and Pepperstone closed your position. You should always keep a higher margin level in order to prevent from margin stop outs.

Pepperstone is a great broker. I had a few issues with them but that is due to my trading size which they have fixed having a custom feed with no filters, trade through rollover and a larger top of book size.

Its quite unfair to brand a broker as a scam when you lack risk management in a leveraged trading environment. If you had sufficient funds in your account there is no way on this planet they would of had reason to blow you out.

Quite simple do not bite on more than you can chew. If you want to make money you need a sound risk management plan

Pepperstone is honest, flexible attends to its client needs & the support is great. After being in trading for 32 years I only would trade with 2 brokers that made the top list & Pepperstone is one of them
2 posts
burhanck posted:
Pepperstone is real regulated SCAM!

Pepperstone is real SCAM who are closing your profitable positions without informing you eventough the market is closed.

I opened an account with Pepperstone and start trading on IT40. I opened some positions and my account is stop out. I deposited money again and open IT40 positions again on friday. And there was Italy referandum on the weekend. My positions were still opened after market closing on friday and they closed my positions on the weekend.

Then Pepperstone closed my positions on sunday night by saying that 'we are invoking our rights to close out the trading contracts due to the abnormal conditions - Italy referandum' It means they understood that I will have profit because they see Italy referandum result. The reason is not important but it is totally unacceptable. They offer me 1750 usd compensation payment in order to solve this issue, but I don't accept this. Because if they did not close my positions, my account's balance should be 7577,83 usd on first second of market opening.

These positions number are #486534 + #486542 + #486535 + #486537, you can see on statement that I wrote screenshot link in below.

I am showing screenshot of opened positions after market closing > https://prnt.sc/dk7do3
You can see that they closed my positions on the weekend – 03.12 > https://prnt.sc/dldpg3

It is showing that Pepperstone is real SCAM. They closed my positions on the weekend because of abnormal conditions. Abnormal conditions means that I will have good profit if they did not close my positions. I did not accept their offer which is 1750 usd, because if they did not close my positions, my balance should be 7577 usd at least. If they don’t have mistake, they will not want to offer me compensation.
I saw their FCA and ASIC regulation, so I thought they are good broker. Be aware and don’t deposit them even 1 usd!!!
Your one is not a fair review.
Look at the margin level. It's 37.31%. Way below the 100% and almost near 20% of margin stop out. You might have reached 20% stop out and Pepperstone closed your position. You should always keep a higher margin level in order to prevent from margin stop outs.
5 posts
Pepperstone is real regulated SCAM!

Pepperstone is real SCAM who are closing your profitable positions without informing you eventough the market is closed.

I opened an account with Pepperstone and start trading on IT40. I opened some positions and my account is stop out. I deposited money again and open IT40 positions again on friday. And there was Italy referandum on the weekend. My positions were still opened after market closing on friday and they closed my positions on the weekend.

Then Pepperstone closed my positions on sunday night by saying that 'we are invoking our rights to close out the trading contracts due to the abnormal conditions - Italy referandum' It means they understood that I will have profit because they see Italy referandum result. The reason is not important but it is totally unacceptable. They offer me 1750 usd compensation payment in order to solve this issue, but I don't accept this. Because if they did not close my positions, my account's balance should be 7577,83 usd on first second of market opening.

These positions number are #486534 + #486542 + #486535 + #486537, you can see on statement that I wrote screenshot link in below.

I am showing screenshot of opened positions after market closing > https://prnt.sc/dk7do3
You can see that they closed my positions on the weekend – 03.12 > https://prnt.sc/dldpg3

It is showing that Pepperstone is real SCAM. They closed my positions on the weekend because of abnormal conditions. Abnormal conditions means that I will have good profit if they did not close my positions. I did not accept their offer which is 1750 usd, because if they did not close my positions, my balance should be 7577 usd at least. If they don’t have mistake, they will not want to offer me compensation.
I saw their FCA and ASIC regulation, so I thought they are good broker. Be aware and don’t deposit them even 1 usd!!!
14 posts
BIGBEST AND BIGEST FRAUDULENT BROKER THEY WILL MAKE SURE THEY HUNT YOU STOP LOSS UNTILL YOU BEEN KICCK OUT DONT TRADE EITH THEM AT ALL
SURPPORT WILL MAKE GEST OF YOU WHEN YOU REPORT ISSUE


136 posts
ahmedfouad posted:
Hi There....May I know from traders using this broker since 2015 (and also from the broker itself), how did this broker react to SNB sudden intervention on CHF with movement of over 2,000 pips in few minutes in Jan 2015..? Was STOP LOSS filled for who were long on CHF pairs? or it was large negative slippage like most of other brokers without filling any SL?
Regards,

FYI in a free forex market using STP once a stop loss is triggered it becomes a market order on MT4. Unless you are dealing with a bookie there is no way you can tell where you would be stopped out in a flash crash as no one knows where the market is. This is not the brokers doing as they do not make a book its the liquidity providers that he passes your trades to for a commision or a markup or both. So using any STP broker you can lose a lot more money than you have initially deposited in the event of a trigger event and you are caught on the wrongside of the market.

Stops on MT4 are never guaranteed and will always have some slippage in a fast market
198 posts
Hi There....May I know from traders using this broker since 2015 (and also from the broker itself), how did this broker react to SNB sudden intervention on CHF with movement of over 2,000 pips in few minutes in Jan 2015..? Was STOP LOSS filled for who were long on CHF pairs? or it was large negative slippage like most of other brokers without filling any SL?
Regards,
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