XM Group Wyniki przeglądu

Dear forex1976,

You have left a claim without sharing your MT4 ID. I kindly ask you to follow up with your MT4 ID to initiate an investigation and transparently present the full data of your claims.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)

Signed up yesterday and this is the mail I got today! On a Saturday. Just one day!
At least I don't have to wait 10 days before support tickets are being answered :)

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Dear Valued Client,
We can confirm good receipt of your necessary Identification documents and that your account is now validated. We are pleased to inform you that you may now proceed to trade and perform all other account related functions.
 
Please note that you have been classified as a Retail customer in accordance with the Investment Services and Activities Regulated Markets Law 144(I)/2007 and the relevant directives issued therein. This classification has been made on the basis of the information that you submitted in the registration process regarding your trading knowledge and experience. Please note you have the right to request a different classification, either as a professional client or eligible counterparty. For more information please refer to the Client Categorisation section on the website.

Please do not hesitate to contact us if you require any assistance or have any questions, and a member of our team will be happy to help.
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I'll wait and see how the bonus part will work and withdrawing profits. I will let you know...

weinghong posted:
I got a winning trade because of the news release then i withdraw my profit, after few days XM.com sent me an email state that they wont pay me the profit and just give back my deposit money and close my account. I have been traded with XM for more than 1 year, i had never facing to this issue, just the first time. Now at others forum many traders also got this case with XM, when the traders get profit they didt give the profit and close the traders account just pay back the deposit money, but when the trader get lossing trade they just accept the lossing trade, means that you cant even get the profit from XM, once you get a profit they will close your account and burst the profit

I just don't understand this.. If you make profit, then what is the loss for the broker exactly?

Si, still ok it's about one year and i didint withdrawn but last time as been ok.
well if something happen i'll write it down

I'm new to xm but no problems so far. No anoying calls or something else. Trading on Micro-Account. Always get boni for everything. So I'm satisfied with this broker. 😄

cristiano2B posted:
good broker, good fidelity promo, good customer service, good & fast account administration, but...

on sunday, market opens after a few minute after local time 11pm, tipically 4 minutes.
not works very well 4 scalpers.
max 200 pending/open orders.

Overall well-advised.

Yes I agreed
some problem for scalping and open market

recommend ja make almost 3 years I have real account with them.
Deposit always gain a 20% bonus .
Withdrawals are excellent all automatic and fast.

Kepp22, I have 2 demos and 1 real, it was not so difficult to open real and demo accounts,
I don't understand the difficulty. I try to send it to XM helper, usually they reply soon.

I wanted to try their demo account and downloaded it and l could not use it. I sent them an email but no reply, I guess something went wrong, I can not access.

My experience with this broker:
I opened a demo and a real with only 100euro, just to prove the systems of this broker.
I had some problems with the close, when there was very volatility, so I decided after a mail to have explanations to ask the deposit back, the 100 euro they given in the same credit card I used to load the fund and the 9 euro of income through srkill the same day, for 100 euro I have waited only 3 days. all at no cost free.
I believe that I will return to this broker, always ready to answer. thanks XM.com 
Good customers
Good services
and seem no problem

XM is better somehow, i already withdraw it so many times, good customer services and there seems no problem i guess, just don't subscribe.

Não esta deixando o sistema de copia trabalha

The service from XM is ok, but after subscribing, I received a call from some guy trying to sell binary option to my while I never asked for it. I thought it could be that I registered to some forum or something, but one of my friend subscribe to XM and had same issues...
If you do not like your private information being sold to some scammers, then avoid XM...

good broker, good fidelity promo, good customer service, good & fast account administration, but...

on sunday, market opens after a few minute after local time 11pm, tipically 4 minutes.
not works very well 4 scalpers.
max 200 pending/open orders.

Overall well-advised.

I openned account there for scalping purposes. It is allowed, but micro works different than standard account. Micro i winning, standard is loosing, the same condictions, etc. After I win 50% in micro, with avg trades few seconds, they plugin me additional slippage, and trades become from 4-8 seconds execution on both side. Not recommed for scalpers, maybe for normal trading, yes, but I know at leas 20 similar brokers good for normal trading

Dear dunkdenk,

As you have already been informed by our representatives, between the end of the trading day on Thursday 10/7/14 and the beginning of the trading day on Friday 11/7/14 (Server Time) a technical error on our trading servers has resulted in open trades of certain instruments to be presenting unrealized profit and loss at that time as realized profit and loss. However, it did not have a negative impact on your equity as position were reopened (rolled over) at a more favorable prices and you were able to close them with a profit or with a much smaller loss.

It was not our intent to trouble our clients and we have put a great effort dealing the with consequences of this technical error. I can assure that this issue have been identified and promptly resolved by our IT technicians.

Kind regards,
Andrey

I already gave XM 48 hours to resolve this case, but the answer that I've got was vary and all of them are excuses, it would be useless if you try to give me another excuses, give your excuses to the authority when they ask you, I'm curious what would they say about your excuse.

So far NZ authority already gave me an answer and already forward my complaint to FMA and Insurance & Savings Ombudsman Scheme the DRS provider.

I already gave XM a chance but XM keep trying to make me accept all of your excuses.

Still, I ask for all visitors who seeing this case should be aware of this practice, be very careful of XM if you don't want your investment gone with the wind into their scheme.

Dear dunkdenk,

We understand your frustration and we can reassure that we have identified the problem and we have already addressed it.

Between the end of the trading day on Thursday 10/7/14 and the beginning of the trading day on Friday 11/7/14 (Server Time) a technical error on our trading servers has resulted in open trades of certain instruments to be presenting unrealized profit and loss at that time as realized profit and loss.

Please be noted that your overall account performance has not been affected in any way from this error.

We would like to reassure you that the issue has been resolved by our team.

If require assistance please feel free to contact your account manager or our support desk.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)

I've just submitted the complaint to https://www.business.govt.nz , https://www.cysec.gov.cy and https://www.fma.govt.nz/

Let's hope I'll get the answer soon.