I was shocked today to get the following trade warning email message from XM today!

Please be careful with XM!

I have never ever received this kind of trade warning message from any other brokers in the world.

========================= EMAIL MESSAGE I'VE GOT TODAY ============================

2014-03-21 15:46 GMT+01:00 Lucia Kaltenbachova <lucia@xm.com>:
Dear Sir,
 
We thank you for choosing XM.COM as your broker.
 
We regret to inform you that due to the high frequency of transactions/orders requested/performed from your end your transactions have been very strenuous on our servers.
 
As such we kindly request that you remove the current Expert Advisor being used to perform your trades or significantly reduce the frequency of your trades.
 
Furthermore failure to comply with the stated measures above and/or respond to this email in the next 24 hours will result in your account being temporarily suspended, pending communication/collaboration from your end.
 
Please do not hesitate to contact us with any queries with regards to the message above.

Kind Regards,

Lucia Kaltenbachova

Customer Care Department

XM

T: +357 25029900
F: +357 25820344
E: lucia@xm.com

XM

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Please note that trading in forex and other leveraged products may involve a significant level of risk and is not suitable for all investors. Before undertaking any such transactions you should ensure that you fully understand the risks involved and seek independent advice if necessary.

Here is for you to judge people.

Great BROKER ! Experienced with this broker 10 years already. Great spread, great execution speed, GREAT LEVERAGE. Whopping 888 leverage. MY ASS . Filed an order before nfp releases today. As the picture shown, i filed my order at 15:29 not 15:30 when the server stop their asses or whatever it is that they call as ARBITRAGE trading. I did it on purpose to sell on the last minute as I do not want noises from the market to hit my stop loss. Leverage of 888 that i used, but is that the service that XM BROKER provided us with which we can use as a good weapon? If this really considered as fraudulent act as they said, why not disable the buy, sell order in the last minute of release eh ? here is the picture to prove. SO, in the conclusion, I am banned from dealing business with this broker, and my profit they are cancelling it out : )

Beware of this broker, they're what like other traders warn us, they're against us, they will interfere with your trades when they see that you're winning. In my last case (which the one that made me withdraw from them), they moved my floating positions, and when contacting their support, some of them said that was a technical problem, some other said that was necessary to calculate swap (while my account is a swap-free account). I already report this matter to FPA, CySec and NZ FSP.

The real problem was not it, these are the real problem:

1. XM perform actions that change my open trades without my PERMISSION
2. XM apply the change all the positions that I have without any notice
3. What have XM did have screwed my trading strategy
4. Margin levels that I have was still far enough to withstand the floating loss, so there is no reason that my loss position had to be changed by XM (IF they would argue this matter as a margin call)
5. They think that they HAVE THE RIGHT to arbitrarily change my trading positions both either in the profit and loss conditions
6. With the explanation of the XM which keep saying that there's nothing wrong with the changes and my loss was just equal to $0, but judging from my side, my loss is much greater than just $ 31.22, due to return to the starting position before XM revamped the open positions require a long time to trade.

For any new members and existing members, please beware of their practice and withdraw while you can! They will have 1001 reasons for you when you feel there's something wrong with your trades.

Dear dunkdenk,

We understand your frustration and we can reassure that we have identified the problem and we have already addressed it.

Between the end of the trading day on Thursday 10/7/14 and the beginning of the trading day on Friday 11/7/14 (Server Time) a technical error on our trading servers has resulted in open trades of certain instruments to be presenting unrealized profit and loss at that time as realized profit and loss.

Please be noted that your overall account performance has not been affected in any way from this error.

We would like to reassure you that the issue has been resolved by our team.

If require assistance please feel free to contact your account manager or our support desk.

Kind regards,
Andrey - Official Representative of XM (Trading Point of Financial Instruments Ltd.)

Dear dunkdenk,

As you have already been informed by our representatives, between the end of the trading day on Thursday 10/7/14 and the beginning of the trading day on Friday 11/7/14 (Server Time) a technical error on our trading servers has resulted in open trades of certain instruments to be presenting unrealized profit and loss at that time as realized profit and loss. However, it did not have a negative impact on your equity as position were reopened (rolled over) at a more favorable prices and you were able to close them with a profit or with a much smaller loss.

It was not our intent to trouble our clients and we have put a great effort dealing the with consequences of this technical error. I can assure that this issue have been identified and promptly resolved by our IT technicians.

Kind regards,
Andrey