FRWC - Fusion V - Alpari การสนทนา

yes without..just ask plimus.. they send notice that refund is made..but it takes 7-10 days to see on statement... i wont tell anything until i see it in my pocket...
for thos interested in decompiled versions i found it... but i dont know what to change in it...

Just filed for my Fusion divorce! I'll let you know how I get on.

So far no luck getting a refund have been using the Plimus website and emailing back and forth with them and also stating that the original sales copy did not say MINIMUM 30 days. I have also done everything required and Jake from FRWC sent an email saying I need to send 30 days of trading account statements and that I can send statements from several trading accounts combined. I will try sending more statements and see how that goes.
Seems like the results are in and FRWC are getting a lot of refund requests and are not giving out the refunds so easily anymore.
The affiliates for FRWC got 50% of the $999 sales price after sixty days (the refund period) which is why you see so many 'review sites' giving glowing reviews of FRWC royal trader.

Just got this in response to my refund request:

---------------------------

As you know, we have been investing a lot of effort into the FRWC's EA
Lab and, when we say a lot of effort, we really mean it.

From the start of this project, our mission has not just been to find
the best Forex robots, but to also to dedicate time and effort into
making sure they continue to perform well.

We do not just pride ourselves in being the organization that produces
the biggest and most transparent automated FX trading competition in
the industry... but also in being leaders in the research and
development side of the business.

So, yes, that is what the EA Lab is dedicated to: intensive research &
development geared towards:

1) Perfecting existing FRWC championship robots, and

2) Producing new pro.fitable and stable robots based on original
concepts and strategies

We are very proud in what we have achieved up to now.

You can actually view the performance of our EA Lab robots here:

https://www.forex-robot-world-cup.com/FRWCtable/EALabResearch.php

Soon, these robots will be available to our members... we just want to
make 100% sure that their stability warrants their release.

When we wrote to our valued members a few weeks ago and explained that
we were working really hard, we were not kidding... as you can see!

We are sure that you now understand the degree of effort that we are
putting into this project... everything that we have. All with one
objective in mind: our members' interests.

We genuinely want people to succeed in the the FX trading industry and
we will always work our hardest towards achieving this objective.

Finally, as we promised a few days ago, HiRIDER Advanced is now
available for immediate download. Simply go to the members area and
you will find it in the EA Lab.

This new version of HiRIDER has been further developed in order to
make the EA more adaptive to existing market conditions.

It is more stable, consistent and, of course, profitable.

We would love you to consider staying onboard with the FRWC project
and allow us to show you that we really are setting a new standard in
the FX trading industry.

But, more than that... we would be proud if you gave us the chance to
show to you that we will achieve the objective of making you a long
term successful FX trader.

--------------------------------------

I've replied that I'd rather just have my money back...

Just take a look at this fusion results posted in this website: https://www.myfxbook.com/members/fusionrobot/fusion-v-robot/18386

It won't be long before Fusion will burst the account. On Forex Peace Army webiste, Fusion performed below many others:
https://www.forexpeacearmy.com/test_lab/all_forex_tests

Fourth attempt to get refund. Fail. The FRWC keep sending the same response. VENDOR : Resolve (without a refund) - Please, refer to the 30 days requirement in the guarantee you cited. Once again, you need to email your 30-day trading statement to [email protected] . Please, note that the 30-day trading statement required for a refund can be that of a DEMO account, with absolutely no risk of losing your money. Also, please, don't forget to specify your purchase number in your refund request.

Just for the record.... I was thinking of getting a refund......... and I had no problem to get one....

here is the last email on this. FYI... I am still not sure if to refund or not!

Refund Request Comments
Date created User Comments
03/29/2010 05:43 Vendor Resolve (without a refund) - Please, email us at [email protected] with a brief description of your problem and your FXCM account number and we will refund you immediately.
03/29/2010 00:37 Customer Reply to the software vendor - I have a problem providing this as the FXCM demo accounts were closed after 1 month without warning. I still have 1 demo account running the super volcano, which I can provide but is not a full month. Can I ask why it wasn't mentioned anywhere that FXCM demo accounts expire as I would like to have provided statements? Any help appreciated. Regards Adrian I am happy to run the accounts for a further month and provide statements but this would require you extending your refund period. Regards Adrian
03/28/2010 22:31 Vendor Reply to customer - Hello, thank you for contacting us. As you know, per our refund policy customers need to provide a 30-day trading statement on a live or demo account to receive a refund. We would please ask you to respect it the same way we guarantee we will respect any personal refund request after fulfiling the refund's conditions. You need to email your 30-day trading statement to [email protected] . Please, note that the 30-day trading statement required for a refund can be that of a DEMO account, with absolutely no risk of losing your money. Also, please, don't forget to specify your purchase number in your refund request. If you wish to submit a support ticket, please, call us or use LIVE CHAT support, then you will need to log in to the support system using your Members Area email address and password. We will respond within 24 business hours.
03/27/2010 11:19 Customer Product doesn't match expectations - Hi, I would like to request a refund please. I have been testing these Expert Advisors since purchase and I am not satisfied at all that they can make a profit. All have made losses and I cannot trust them on a live account...


I have also had a refund from Plimus for a different bot with no problem

Keep the Faith chaps !!

Good news!! I just got notification of my refund, and what's more, Paypal already wrote a mail to say the money's in my account. One huge sigh of relief...

Don't give up chasing those refunds. Those guys know they tried to change the rules after the sale, which is clearly illegal, and, once you point this out to them, they have no option but to pay up.

I got the clue from reading through this stream:
https://www.donnaforex.com/forum/index.php?topic=2026.30

Check the two posts by tradingdynamo near the end. (I've attached the screenshot he mentions).

I asked Plimus for a refund a couple weeks ago. They referred me to FRWC. I asked FRWC for a refund 3 times. They ignored me. I then asked Plimus for a refund a second time and explained that FRWC ignored three refund requests. Plimus finally issued the refund yesterday.

Yes I also mentioend that changing the wording of a refund policy is ILLEGAL and that my two account statements combined add up to 40 days which more than meets the required for a refund. Still now refund though...4th attempt..

Just go after Plimus as their reputation is at stake (defective product that keeps tweaking) without a refund. That's what most of us did and got refunded.

toughcookie posted:
    Just got this in response to my refund request:

---------------------------

As you know, we have been investing a lot of effort into the FRWC's EA
Lab and, when we say a lot of effort, we really mean it.

From the start of this project, our mission has not just been to find
the best Forex robots, but to also to dedicate time and effort into
making sure they continue to perform well.

We do not just pride ourselves in being the organization that produces
the biggest and most transparent automated FX trading competition in
the industry... but also in being leaders in the research and
development side of the business.

So, yes, that is what the EA Lab is dedicated to: intensive research &
development geared towards:

1) Perfecting existing FRWC championship robots, and

2) Producing new pro.fitable and stable robots based on original
concepts and strategies

We are very proud in what we have achieved up to now.

You can actually view the performance of our EA Lab robots here:

https://www.forex-robot-world-cup.com/FRWCtable/EALabResearch.php

Soon, these robots will be available to our members... we just want to
make 100% sure that their stability warrants their release.

When we wrote to our valued members a few weeks ago and explained that
we were working really hard, we were not kidding... as you can see!

We are sure that you now understand the degree of effort that we are
putting into this project... everything that we have. All with one
objective in mind: our members' interests.

We genuinely want people to succeed in the the FX trading industry and
we will always work our hardest towards achieving this objective.

Finally, as we promised a few days ago, HiRIDER Advanced is now
available for immediate download. Simply go to the members area and
you will find it in the EA Lab.

This new version of HiRIDER has been further developed in order to
make the EA more adaptive to existing market conditions.

It is more stable, consistent and, of course, profitable.

We would love you to consider staying onboard with the FRWC project
and allow us to show you that we really are setting a new standard in
the FX trading industry.

But, more than that... we would be proud if you gave us the chance to
show to you that we will achieve the objective of making you a long
term successful FX trader.

--------------------------------------

I've replied that I'd rather just have my money back...

I got this copy and paste job as well, I also said I'd just prefer my money. So far I've not had a response back from that. I've emailed them again and contacted Plimus.

Steve,
I think your refund will follow soon. This standard text seems like a last resort, when they know all else has failed, and they try one more time to get you to stay in.
I copied Plimus support on everything, including the trading account statements. I figure they must be getting weary of all the disputes by now...

I got the same letter and it looks like they put up a new site showing the EA bots ''results''
Still waiting for my refund though.

Ha! - More made up !@%#$ - These guys are too funny!! I've never seen a comprehensive testing setup that didnt have a few negative statements. Hmmmm.... Every way they've tweaked the robots has been profitable? Not a single losing robot while real users on demo and Live and losing money. These guys are clowns. - https://www.forex-robot-world-cup.com/FRWCtable/EALabResearch.php

Fulltime247 posted:
    Ha! - More made up !@%#$ - These guys are too funny!! I've never seen a comprehensive testing setup that didnt have a few negative statements. Hmmmm.... Every way they've tweaked the robots has been profitable? Not a single losing robot while real users on demo and Live and losing money. These guys are clowns. - https://www.forex-robot-world-cup.com/FRWCtable/EALabResearch.php

The first account listed 'Fusion_Steve', shows a start date of Jan 2010. When you click on the statement it goes back to Aug 2009. ... ??????

Well, reports have been filed at NFA, CFTC, IC3 (partner of FBI) etc so you guys will get your needed refund.

msteve000 posted:
    

Fulltime247 posted:
    Ha! - More made up !@%#$ - These guys are too funny!! I've never seen a comprehensive testing setup that didnt have a few negative statements. Hmmmm.... Every way they've tweaked the robots has been profitable? Not a single losing robot while real users on demo and Live and losing money. These guys are clowns. - https://www.forex-robot-world-cup.com/FRWCtable/EALabResearch.php

The first account listed 'Fusion_Steve', shows a start date of Jan 2010. When you click on the statement it goes back to Aug 2009. ... ??????

The account was trading some other system until 2010.01.26 03:13. You can see the comment by scrolling over the Trade#. The older system/trades lost $4403.44. So you should add this back to the total that Fusion made.

The HiriderAdvForwardTest statement looks like a demo though, there's no typical 'Auto Account Sync with FXCM' entries normally associated with live accounts. It also didn't have the 2010.03.26 01:08 trades that hit the -210 SL which I experienced and as did the Fusion_Steve a/c.

Got my refund today folks, so don't stress!

I'm going to stop Fusion in MT4 but I'll leave this account active for the comments ( not sure if they persist if I remove the account ).

Thanks to all the people who contributed their thoughts and experiences to this thread.
Steve