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vontogr (togr)
Oct 13 2015 at 09:09
4862 โพสต์
Hi,

I would like to warn you. Do not open account with this broker. They have servers down very often.
Support just sucks, they blame ISP but they do not even know who is their ISP.
This broker does not know why servers are down, it does not know when it will be fixed.
They are not able to answer even the simplest questions about problem.
They do not care about customers and are not willing to help.

DO NOT OPEN account with them.
If you already have account please share this post everywhere

BR

Tomas

Rihan
RSTrading
Oct 13 2015 at 09:43
385 โพสต์
Gee whizz..... I always thought they were one of the better brokers out there..

vontogr (togr)
Oct 13 2015 at 09:43
4862 โพสต์
RSTrading posted:
Gee whizz..... I always thought they were one of the better brokers out there..


They were
until recently

forex_trader_[38771]
Oct 13 2015 at 09:45
60 โพสต์
were they actually hacked or are you just trying to draw attention to the post?

vontogr (togr)
Oct 13 2015 at 09:50
4862 โพสต์
gobias posted:
were they actually hacked or are you just trying to draw attention to the post?


Their official statement is - blame ISP. While one of their server was online and 2nd was not such explanation cant work.
They must have been hacked but they wont admit it.

vontogr (togr)
Oct 13 2015 at 13:06
4862 โพสต์
They send message via MT4 that should explain it. It does explain anything. They stated they had problem with one of the ISP.
Why on earth they were not able to reroute this one ISP with another during 10 days! I dont buy it. They are on edge.

nicktbeubner92
Oct 13 2015 at 13:40
8 โพสต์
Im an ic and yes servers were down but for me personally only for one day, other than that i cant complain about execution or support. Please calm down a bit.

nicktbeubner92
Oct 13 2015 at 13:40
8 โพสต์
vontogr (togr)
Oct 13 2015 at 15:29
4862 โพสต์
nicktbeubner92 posted:
Im an ic and yes servers were down but for me personally only for one day, other than that i cant complain about execution or support. Please calm down a bit.

They themselves admit the problem last week and half,
please read information about the cause before commenting;-)

nicktbeubner92
Oct 13 2015 at 17:26
8 โพสต์
Yes i read the mail and cause, but do you generally want to say that ic markets cant be trusted any longer?

vontogr (togr)
Oct 13 2015 at 18:31
4862 โพสต์
nicktbeubner92 posted:
Yes i read the mail and cause, but do you generally want to say that ic markets cant be trusted any longer?


Yes. There are 2 reasons.
1. They were not able to fix the issue for long time
2. They were not able properly explain and communicate the problem to traders.

Thus they lost the trust they had.

lorenzodina
Oct 14 2015 at 06:15
13 โพสต์
I was one of their IB, they had this issues server down lately on 7th october and also today which is 13th october.

It's very weird broker as ICMarkets claims as TRUE ECN broker but can have this problem twice within one week,

I am here not to promoting or either defend the company, in fact it's very disappointing as I am trader as well.

But if you guys out there, who's had trade affected with the server down, please email the [email protected] to get your reimbursement.

mnandii
Oct 14 2015 at 06:18
15 โพสต์
togr posted:
gobias posted:
were they actually hacked or are you just trying to draw attention to the post?


Their official statement is - blame ISP. While one of their server was online and 2nd was not such explanation cant work.
They must have been hacked but they wont admit it.


Am very concerned about your claim. I have an account with them. They disappointed me once when I withdrew some $$ through VISA but it never arrived in my account. In this instance I would not wish to lay whole blame on them as it appears my bank was the one responsible. Other than that and lately losing connection in MT4 for few seconds at a time I do not have a complaint. In fact their withdrawal method through 'Neteller' works best for me.

I wish you could provide specifics for this rather serious charge.

HalleyFX
Oct 14 2015 at 06:33
83 โพสต์
togr posted:
nicktbeubner92 posted:
Im an ic and yes servers were down but for me personally only for one day, other than that i cant complain about execution or support. Please calm down a bit.

They themselves admit the problem last week and half,
please read information about the cause before commenting;-)


Thanks for the heads up!

vontogr (togr)
Oct 14 2015 at 06:40
4862 โพสต์
lorenzodina posted:
I was one of their IB, they had this issues server down lately on 7th october and also today which is 13th october.

It's very weird broker as ICMarkets claims as TRUE ECN broker but can have this problem twice within one week,

I am here not to promoting or either defend the company, in fact it's very disappointing as I am trader as well.

But if you guys out there, who's had trade affected with the server down, please email the [email protected] to get your reimbursement.


It is not about reimbursement.

It is about being helpless when you have open positions during major economic event which you cant manage.
It is about broker who does not give a shit about traders, who does lie, who does not support you.

vontogr (togr)
Oct 14 2015 at 06:41
4862 โพสต์
mnandii posted:
togr posted:
gobias posted:
were they actually hacked or are you just trying to draw attention to the post?


Their official statement is - blame ISP. While one of their server was online and 2nd was not such explanation cant work.
They must have been hacked but they wont admit it.


Am very concerned about your claim. I have an account with them. They disappointed me once when I withdrew some $$ through VISA but it never arrived in my account. In this instance I would not wish to lay whole blame on them as it appears my bank was the one responsible. Other than that and lately losing connection in MT4 for few seconds at a time I do not have a complaint. In fact their withdrawal method through 'Neteller' works best for me.

I wish you could provide specifics for this rather serious charge.


Specifics?

Well exactly it is about their server was quite often down during last 10 days and their support wont be able to help or at least explain what going on. Thats the behavior I did not see even for poor Indonesian broker...

vontogr (togr)
Oct 14 2015 at 09:21
4862 โพสต์
I am profi trader. As I do manage significant amounts of money I have technical means to monitor the status of the accounts.
You know what I just got the SMS message the IcMarkets server is down again and it was.
Yesterday they wrote that they fix the issue by removing the problematic ISP.
They lied.

nicktbeubner92
Oct 14 2015 at 12:58
8 โพสต์
marx64
Oct 14 2015 at 13:43
28 โพสต์
Yup, obviously they lied. But the VPS connected directly to their NY servers (like CNS) works without problems.

marx64
Oct 14 2015 at 13:43
28 โพสต์
There is one explanation about recent blackouts. I guess there is no need to panic about IC Markets at the moment as their servers have been up and running all the time. But they said they have removed the faulty ISP and looks like they lied as there was another lengthy blackout today. Silly mistake.

https://leaprate.com/2015/10/onezero-letter-to-clients-about-outages-leaprate-exclusive/

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