Don't expect I-See-Bucketshop support to be professional because they respond to their clients problems and issues as directed by their employer.
As admitted publicly by a very senior manager of I-See-Bucketshop's Head of Dealing Desk, Angus John Walker, to my thread at the FPA (post no. 51, dated Aug 13 2015):
Rahman, you know as well as myself that those spread graphs were taken from myfxbook. I used them as a reference rate. We cannot collect data from them from March 2015 although you are welcome to try. That data is available to anyone and you could have and should have collected it yourself when the stop out occurred if you were so convinced something wrong happened at that time. Our support staff who you dealt with didn't collect it at the time and this is reflective of their inexperience rather than them not willing to cooperate or hide facts from you......
So, I-See-Bucketshop hires 'inexperience' people for Support staff....most probably to cut cost.....and so their clients cannot expect to get the services as they have boldly advertised at their web site:
Unrivalled Customer Service IC Markets strives to offer you the best possible customer service and support. Our team has a significant amount of experience within the forex industry, all of which trade themselves so they understand what traders want and need. You can trade with confidence knowing that the IC Markets team will always be there to help 24 hours 5 days a week.
This I-See-Bucketshop is nothing but a cheap skate broker out to make a quick buck from their clients.....so, don't expect them to spend money on good services and backups!
'Sorry , I apologize for these words to the broker , as I read the news that are suffering a DDoS attack and that is why we can not give good service that usually , a DDoS attack it may suffer either . I put my words in Spanish to express myself better'
Regardless, as an end user a service provider 'IC Markets' has a duty to not pass on, or continue to operate a disfunctional trading system. It places them in a vulnerable position with ACIS and F.O.S with multiple complaints.
IMO it would have been better for them to notify their clients personally, via email that a problem exists (within or out of their control), and disable trading until the matter is resolved. They would have held a much better reputation, and even gained respect from their clients and retail traders. The fact that they did not act at all to protect their clients and allowed trading to continue, tells me this brokerage is not run by the type of professionals who have their clients best interest at hand.
VabRus posted: yes, are down the real server LIVE02, this is incredible
ICMarkets is bullshit
Lo siento, quiero pedir disculpas por estas palabras hacia este broker, pues he leido la noticia que estan sufriendo un ataque ddos y es por ello que no pueden dar el buen servicio que acostumbran, un ataque ddos lo puede sufrir cualquiera. Pongo mis palabras en español para expresarme mejor.
Sorry , I apologize for these words to the broker , as I read the news that are suffering a DDoS attack and that is why we can not give good service that usually , a DDoS attack it may suffer either . I put my words in Spanish to express myself better
1 week and the servers are offline. That is terrible think their business has bit the dust. Even if they put up the rolls royce engines on redundancies. The experience just left a very bitter taste. They will never recover from this.
I would be looking to sell the business cheap if I was in their shoes before they have to fold. They simply do not have enough technical staff and they totally rely on 3rd party solutions instead of their co located servers and technical staff
คำเตือนความเสี่ยงสูง: การแลกเปลี่ยนเงินตราต่างประเทศมีความเสี่ยงสูง ซึ่งอาจไม่เหมาะสำหรับนักลงทุนทุกราย
เลเวอเรจสร้างการเผชิญกับความเสี่ยงและการขาดทุนเพิ่มเติม ก่อนที่คุณจะตัดสินใจเทรดการแลกเปลี่ยนเงินตราต่างประเทศ ให้พิจารณาวัตถุประสงค์การลงทุน ระดับประสบการณ์ และการยอมรับความเสี่ยงอย่างรอบคอบ
คุณอาจสูญเสียเงินลงทุนเริ่มต้นบางส่วนหรือทั้งหมด อย่าลงทุนเงินที่คุณไม่สามารถสูญเสียได้ Educate yourself on the risks associated with foreign exchange trading, and seek advice from an independent financial or tax advisor if you have any questions.
มีการให้ข้อมูลและข้อมูลใด ๆ 'ตามสภาพ' เพื่อวัตถุประสงค์ในการให้ข้อมูลเท่านั้น และไม่ได้มีวัตถุประสงค์เพื่อการเทรดหรือคำแนะนำ